American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated March 21, 2017
836 reviews

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836 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Determined"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    To interact with other people, learn new things and grow as a company

    Cons

    Getting behind on work. I like to be ahead

    Advice to Management

    Providing all the tools necessary to be most efficient in our job


  2. "Customer Advocate 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CA-1 in East Grand Rapids, MI
    Former Employee - CA-1 in East Grand Rapids, MI
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    Flexible work schedule, lots of overtime. Lots of training.

    Cons

    Mandatory Overtime, all the time. Shortened breaks often, due to work load. Member customer focus has faltered a lot over the years.


  3. "MUST KNOW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic
    Current Employee - Mechanic
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Been here a couple weeks home away from home i am 33 in have worked in 6 shops in have never seen anything like it.did u know AAA has car,home in life insurance. i did not even know that had a shop till i applied.If u are a mechanic at a shop at least a C tech in u are not happy for 30 minutes out of the 50-60 hours a week come to AAA amazing benefits.Paid vacation after 6months another paid vacation after u reach 12 months. AAA sells car,home and life insurance. U can actually get a AAA membership for your baby(newborn). If your child is with the babysitter in they break down on the highway no panic u can put there AAA card in the babybag in there covered. i am really not the review type i just felt like i just learned a secret that has been kept from me.Do not take my word for it just check it out.

    Cons

    There are no cons


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  5. "Call Center Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    Great place to work its really more than a job its a career at AAA and as long as you give 100% of yourself and stay motivated and be your best you then you will be successful!

    Cons

    24/7 365 days a year, rain or shine, blizzard or hurricane there are no snow days when working in the roadside service industry.

    Advice to Management

    Be patient coach and develop your folks otherwise no one learns and your stuck doing the job and managing yourself


  6. Helpful (1)

    "Insruance Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent
    Current Employee - Insurance Agent

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Decent benefits and life balance

    Cons

    Limited in scope of business of insurance

    Advice to Management

    Broaden your market


  7. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Steady Employment, good work environments

    Cons

    Pay is rather low. Commission schedule for travel agents rather poor.


  8. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Good place to work for

    Cons

    The downsize is that they moved to Dallas

    Advice to Management

    To bring the call center back to houston


  9. Helpful (2)

    "Not a bad place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Counselor in Newburgh, NY
    Former Employee - Member Service Counselor in Newburgh, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    Good place to work. Great benefits available for part time people. The company acknowledges your hard work. Great rewards. Gifts cards are handed out sometimes, annual party. Overtime hours are always available.

    Cons

    Extremely high call volume, not enough people are hired. 1 person is taking at leat 500 calls in one shift, WAY TOO MUCH. You feel drained by the time you're punching out. We don't get paid enough for the amount of work we put in.

    Advice to Management

    Hire more people, and pay us better.


  10. "Membership services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Norwalk, CA
    Former Employee - Member Service Representative in Norwalk, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Everything is great I regret leaving

    Cons

    Some supervisor can be rude but hey that's every job


  11. Helpful (1)

    "AAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in Huntington Beach, CA
    Former Employee - Service Specialist in Huntington Beach, CA
    Doesn't Recommend
    Positive Outlook

    Pros

    Established , good benefits, good hours, enormous amount of training, good co workers.

    Cons

    Management not interested in assisting you succeed.

    Advice to Management

    Management cold!



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