American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated May 19, 2017
868 reviews

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868 Employee Reviews

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  1. "Membership services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Norwalk, CA
    Former Employee - Member Service Representative in Norwalk, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Everything is great I regret leaving

    Cons

    Some supervisor can be rude but hey that's every job


  2. Helpful (1)

    "High Stress Work Environment!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Manager/Dispatcher in Nashville, TN
    Current Employee - Call Manager/Dispatcher in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    The company will occasionally provide free lunch every now and then. Meet and network with some great people! Outdoor tables and seating for breaks and lunches.

    Cons

    Extremely stressful work environment with little assistance from supervisors or upper management. Management will usually advise that they don't know or understand new policies and procedures. Short staffed all of the time, high turn over rate due to individuals quitting constantly or getting terminated. Operating systems have a pattern of crashing often. Just seems to be getting worse overall as time moves on!

    Advice to Management

    I would advise management to take more initiative in learning all necessary policies and procedures thoroughly. Take the time to recognize employees more for their hard work & dedication. Stop setting up employees for failure, no one appears to be on the same page. Each supervisor will give you a completely different answer based on one specific question as it relates to various procedures and job plans!


  3. Helpful (1)

    "AAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in Huntington Beach, CA
    Former Employee - Service Specialist in Huntington Beach, CA
    Doesn't Recommend
    Positive Outlook

    Pros

    Established , good benefits, good hours, enormous amount of training, good co workers.

    Cons

    Management not interested in assisting you succeed.

    Advice to Management

    Management cold!


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  5. Helpful (2)

    "AAA Northeast was both awful and great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Providence, RI
    Former Employee - Dispatcher in Providence, RI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Learned a lot about the Northeast
    Met some great people
    Customer service and phone skills are 2 things I have taken with me from here and they are useful everyday.
    They exist for the member, everything they do is to better serve them.

    Cons

    The job itself was never a problem. The management and how they treat the employees is terrible. You are expected to be punch in 7 minutes before your shift starts so you can sit down at your radio and be brought up to speed on current calls and priorities; you are not paid for those 7 minutes though, if you work 5 days a week, you're giving them a half hour of your work for free per week. Punching in at the time your shift starts is frowned upon.

    During and after snowstorms, you are asked to work through your breaks to deal with the influx of calls. If you are asking your employees to work through lunch, you should provide them something to eat throughout the day instead.

    Not working overtime counts against you in your yearly reviews.

    About 9 years ago during 2nd shift, a member broken down on the highway (in an active breakdown lane) called in several times to say he felt unsafe and that cars were barely missing him. He was eventually hit and this caused a huge stir in Road Service to revamp how priorities were treated. As a result, police are called in the event of a member feeling unsafe. Meetings were held with all Road Service employees to advise on the new procedures. During these meetings, the manager of Road Service told us all; "You are all easily replaceable". How do you expect an employee to care about their job when you openly tell them that?

    Advice to Management

    Treat your employees better. These people do 5 times the work that other dispatchers in other companies do and are paid far less.
    Make your employees feel valued.


  6. "triple AAAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Queens Village, NY
    Former Employee - Anonymous Employee in Queens Village, NY

    I worked at American Automobile Association (AAA) (More than a year)

    Pros

    great company to work with

    Cons

    communication towards co workers wasnt sufficent


  7. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Anaheim, CA
    Former Employee - Claims Representative in Anaheim, CA

    Pros

    The people are wonderful to work with.

    Cons

    Work life balance can be improved.


  8. "If You Really Need a Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Long Beach, CA
    Former Employee - Anonymous Employee in Long Beach, CA
    Neutral Outlook

    I worked at American Automobile Association (AAA) full-time

    Pros

    Co-workers, some (but not most) supervisors really help you out to advance, sometimes flexible with your schedule. Best to get out of the Emergency Road Service department if you want to advance.

    Cons

    Unrealistic goals, very fast-paced often, no holiday pay, working holidays, don't treat employees well.

    Advice to Management

    Stop putting unrealistic goals on the employees. The members don't like being pushed and the employees don't like it either. Invest into and show your employees you value them instead of having them work like they are at a sweatshop.


  9. Helpful (2)

    "Claims Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Grand Rapids, MI
    Former Employee - Customer Service Associate in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Good health care plan, dental, and optical. Paid days off after 90 days.

    Cons

    Old school computer system, Management does not want to leave the 1980's. Computer systems that you work from are archaic and not insurance claim friendly. Management spends a huge amount of time micro managing employees....to the point they are really counterproductive. If Management wants to get rid of you, they will pull calls that they feel are bad and put those on your review. The amount of rules this company has is beyond believe. Again, this goes back to micro managing every move you make along with going to the rest room. They want you to be friendly to clients, but be robotic in reading scripts. Those 2 don't go together.

    Advice to Management

    Step into 2017. Micro managing has never produced good employees. Also, people need more than 15 minutes a week to use the rest room. Management gets so caught up in stalking, listening to calls, micro managing, listening to gossip, and trying to keep their jobs, that they totally miss the point of what a good manager is about. That is partly true because upper management is micro managing them.


  10. Helpful (2)

    "Antiquated company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Job security is relatively stable. Infrequent needs to work over 40 hours a week.

    Cons

    Management is not transparent at all.
    Employees aren't trusted to do a good job.
    Developers are not allowed to use best tool for the job.
    Old development tools.
    Micromanagement.
    Loud work space.

    Advice to Management

    Address all the problems listed in cons.


  11. "AAA Northeast is debatable."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Counselor in New Windsor, NY
    Current Employee - Member Service Counselor in New Windsor, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    New head of company takes care of employees with monthly bonuses (that vary based on survey scores of members) , Christmas bonuses and 3 breaks a day.

    Cons

    Can be very stressful
    Member can be very verbally abusive
    Certain call centers shut down causing more work on the few remaining open
    Poor training

    Advice to Management

    Management not well informed on policies and tend to make situations worse or give incorrect answers when trying to ask them for help. Management needs better training


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