American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated January 15, 2018
982 reviews

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982 Employee Reviews

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  1. "Worked here for three years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in La Mesa, CA
    Former Employee - Customer Service Agent in La Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Company culture is nice
    Training is straightforward and teaches you how to do the job well
    Comfortable environment

    Cons

    Management can get too stuck on quotas

    Advice to Management

    Help more with ways to attain quotas, less discouragement of not making quotas


  2. "good place for entry level jobs"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Pros

    staff members are focused and friendly

    Cons

    different ways of thinking at all levels

  3. "ACG Insurance Sales and Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Entry level pay is good

    Cons

    The company and management do not disclose their unrealistic expectations and other than insurance goals during interview, hire or training. If you are used to succeeding this will be a difficult job. Management micromanages against all the best business advice and data currently available. This is a DAILY occurrence. And it is done without giving adequate tools to self-manage and build. Cross sell opportunity is virtually nonexistent for new agents. 12 mos to apply for upward mobility

    Advice to Management

    These cons inhibit creative self-motivated individuals from quickly succeeding. Hire better management, not just people who are able to aggressively sell. This makes for aggressive unlikeable managers and uncomfortable work environments. Good management + good service and top notch technology = good sales and happy lifelong clients and staff.


  4. "Licensed Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at American Automobile Association (AAA) full-time

    Pros

    Benefits are okay
    Overtime favorable

    Cons

    Not understandable
    No communication or consistency


  5. Helpful (2)

    "Sales and Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative in Dearborn, MI
    Former Employee - Sales and Service Representative in Dearborn, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Solid employment, good medical/health benefits, free roadside assistance membership, centrally located

    Cons

    Micromanagement
    Low morale
    Typical call center environment (high school gossiping, he said/she said)
    Zero work/life balance
    Constantly being watched even on lunch/ restroom breaks (feels like you're connected to a tether)

    Advice to Management

    Show more care and concern for your employees. Be more open to ideas/suggestions from employees. Don't let someone with a horrible disposition supervise one of the most integral departments of the company.


  6. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managerial in New York, NY
    Former Employee - Managerial in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Made life long friends and learned how to read maps.

    Cons

    Horrible management , confrontations, aggression

    Advice to Management

    Learn how to manage, respect your employees, appreciate and trust your staff.


  7. "Support new hires"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Time off pay good coworkers

    Cons

    Lack of support training, feast or famine

    Advice to Management

    Support staff give them tools to succeed

  8. Helpful (1)

    "IT Dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Great people to work with
    Benefits are great

    Cons

    No appreciation for employees hard work

    Advice to Management

    Appreciate employees hard work at times


  9. Helpful (1)

    "AAA road side service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) part-time

    Pros

    Great employees. Fun atmosphere

    Cons

    Dispatch could use some work.


  10. "Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Roanoke Rapid, NC
    Current Employee - Dispatcher in Roanoke Rapid, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Friendly environment, easy to get along with everyone.

    Cons

    They pay little and you work non stop. Its hard to even use your paid time off.

    Advice to Management

    Let us use our PTO because why do we have it then?


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