American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated April 23, 2017
854 reviews

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854 Employee Reviews

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More Pros and Cons

  1. Helpful (1)

    "MSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Sales in Lake Oswego, OR
    Former Employee - Membership Sales in Lake Oswego, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Benefits are ok. You're guaranteed 40 hours.

    Cons

    Everything else. Management is terrible. Pay is terrible.

    Advice to Management

    Find other employment please. They need to hire within. All but 2 supervisors are good.


  2. "Good to work if you are type A and driven personality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Forecast and Scheduling in Emeryville, CA
    Current Employee - Forecast and Scheduling in Emeryville, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Great 401k and has program. Not for profit if you have student loans you need discharged.

    Cons

    Political cut throat corporate culture is not for everyone.

    Advice to Management

    Find a better way to shield front line employees from the chaos behind the scenes.


  3. "Who knows"

    Star Star Star Star Star
    Former Employee - Direct Insurance Agent in Irving, TX
    Former Employee - Direct Insurance Agent in Irving, TX

    I worked at American Automobile Association (AAA) (More than a year)

    Pros

    Can make money... people...benefits,supervisor accountability

    Cons

    Commission changes. cant think of anything else of the moment.


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  5. "Aaa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Relations Specialist in Bordentown, NJ
    Current Employee - Member Relations Specialist in Bordentown, NJ

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Company ha Awesome benefits and compensation

    Cons

    Dependent upon the location, the managers can be a bit of "micro managers"

    Advice to Management

    Let the employees do their job.


  6. Helpful (3)

    "AAA Missouri is MISERABLE."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Free AAA membership. Pay at the supervisory level is decent.

    Cons

    Where do I even begin? Management is completely out of touch with their employees and no one has a clue how to appropriately talk to people. The HR Department is a joke and does everything it possibly can to avoid having to investigate sexual harassment issues. The Call Center is absolutely disgusting - the carpet and walls are stained. There are loose wires and equipment laying around everywhere.

    The supervisor staff has people who have absolutely no people skills whatsoever. The goals are not just unrealistic, but if you don't meet one of their precious numbers, you immediately go onto a warning that you'll inevitably be on for months because everything is based off of the member's perception of you.

    Policy's change daily and it's barely communicated to anyone. They look for every reason they possibly can to put you on a warning. The attendance policy is BRUTAL - if you call off on January 1, 2017, you get an 'incident' that does not fall off of your record until January 1, 2018. If you get 5 of these incidents - which are not hard to get, considering that you also get them for being even one minute late - you're put on a warning and there goes your bonus.

    And if all of this wasn't enough, employees are treated like sub-human garbage. Employees are harassed constantly about spending TEN SECONDS in wrap up. At one point, our RTA was telling people they COULD NOT GO TO THE BATHROOM! People get sick and are forced to stay because they don't want to lose their jobs. I've seen people vomiting in trash cans at their desk between calls that have been told they can't leave because of CALL VOLUME!

    During the height of the summer, the air conditioning went out 3 or 4 times and employees were forced to work in offices where the temperatures were over 90 degrees. People were getting sick and having to go home.

    This is one of the most toxic, terrible work environments I've ever been a part of. We have had close to 30 people just up and quit in the last two months. Besides maybe three supervisors in the Call Center, no one cares about you, your development or anything but the numbers. You will be nitpicked, harassed, talked down to and treated like a child. Do not work here. You are making a giant, giant mistake.

    Advice to Management

    What does it matter? No one is going to listen to anything that anyone has to say. Upper management is being controlled by AAA Southern Cal and they just do whatever they say.

    If I had one suggestion - Stop treating your employees like this and actually discipline the supervisors who are either constantly absent or treat your agents like crap. Oh and actually start taking sexual harassment allegations seriously rather than sweeping them under the rug.

    None of this, mind you, will actually happen because the managers, supervisors and upper management are all friends outside of work and they've all been here for decades.


  7. Helpful (4)

    "Bad Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Costa Mesa, CA
    Former Employee - Software Developer in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Location in the Orange County

    Cons

    I worked in MRM Portal. They lack technical skills to work on anything decent. They have no project meetings and the delivery time of any project is very slow. They treat contractors very unfairly too with a pure lack of communication. Takes weeks and months to get permissions to work on tasks. They have no kitchen facilities as well so good luck getting a tea or warming anything. They micromanage all the time.

    Advice to Management

    Change the MRM Portal Dysfunctional team


  8. "Could be worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Excellent vacation time
    Company matched 401k
    Good work life balance
    Strong reputable company

    Cons

    Management
    Compensation is below average for financial advisor
    Upper level management has no clue

    Advice to Management

    Figure out what you want to do in the community and work together to achieve it.


  9. Helpful (3)

    "Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Costa Mesa, CA
    Former Employee - Claims Representative in Costa Mesa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    Great company, learned a lot. Does the right thing. Great experiences. You wear many hats on the job, figuratively. Loved the job!!!

    Cons

    High stress job. They throw too much at you at once sometimes. Nonstop emails. Nonstop calls--phone never stops ringing. You might handle your claim perfectly but someone else upsets your client off so they survey badly and it affects you.

    Advice to Management

    Keep morale up.


  10. "Travel Counselor"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Smithtown, NY
    Current Employee - Anonymous Employee in Smithtown, NY

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    I get to work with different types of travel

    Cons

    Changed some of the counselor duties into membership call center for membership calls


  11. "Former AAA Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Insurance Sales Representative in Dearborn, MI
    Former Employee - Licensed Insurance Sales Representative in Dearborn, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Fast training allows you to get into selling products quickly.
    Excellent benefits

    Cons

    Perfectionist environment
    High stress/high volume call center
    Little opportunity for growth



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