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American Automobile Association (AAA)

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American Automobile Association (AAA)

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American Automobile Association (AAA) Employee Reviews about "upper management"

Updated Aug 16, 2021

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Found 66 of over 2,543 reviews

3.7
57%
Recommend to a Friend
75%
Approve of CEO
American Automobile Association (AAA) President and Chief Executive Officer Marshall L. Doney (no image)
Marshall L. Doney
353 Ratings
Pros
  • "Good benefits and work atmosphere(in 138 reviews)

  • "Great benefits and competitive salary(in 130 reviews)

  • Cons
  • "Low pay compared to other insurances(in 65 reviews)

  • "Work/life balance can be challenging(in 56 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of American Automobile Association (AAA) and is not affected by filters.

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    Reviews about "upper management"

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    1. 5.0
      Former Employee, less than 1 year

      Awesome company!

      May 29, 2018 - Anonymous Employee in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Upper Management & CEO rocks!

      Cons

      Busy on weekends. Short breaks.

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    2. 1.0
      Current Employee, less than 1 year

      Learn from here, than move on

      Aug 16, 2021 - Member Service Representative in Garden City, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A steady paycheck and going home by 5:30. A couple of co-workers who are nice and friendly, but that's about it. You're not getting much else.

      Cons

      Here, you will face unbelievably high stress and no rest. You'll basically have to figure out how to work everything, because training is fairly inadequate. In addition, every time I pick up the phone, I feel like i will regret it, as any phone call could be the one to blame you for another person's mistakes, bicker and yell at you about policy, cuss you out, and I've even once been called a racist for telling someone that we can't help because the membership had expired. This is on top of co-workers and managers who complain daily about things that happen with customers and about each other, often slipping between acting like your friend when talking to you, than belittling you when you walk away. If this wasn't bad enough, upper management is on your butt to sell memberships, credit cards, and insurances like there's no tomorrow. I often feel like a used car sales man whenever I force myself to do so, just so I make monthly quotas. You won't be going home in a good mood, even on a weekend, because you know you'll be coming back to this mess the on your very next shift. There's a reason why that I've already seen 3 people quit and 2 others with at least one foot out the door, already looking for another job: and all of them got hired later than I have.

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    3. 2.0
      Former Employee, more than 1 year

      Company Review

      Jul 7, 2021 - Insurance Sales Agent in Costa Mesa, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pays decent, if you play the game correctly

      Cons

      Upper management has little connection with pulse of day-to-day operations or employee morale. Can be political at times, performance & ability is smaller factor of success than other companies I’ve worked for. Don’t listen to pay potential or job duties if not coming from someone who works in your specific office and/or DSU team, it’s like different companies within the company and can be misleading.

      1 person found this review helpful
    4. 1.0
      Current Employee, more than 10 years

      Poor work life balance

      Feb 16, 2021 - Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Health benefits; retirement plan; some vacation

      Cons

      This company under pays for the responsibility and expectations attached to the employment. It’s truly a revolving door of burnout due to being overworked and underpaid and the upper management seems to be ok with this. Management is constantly looking for anything you have done wrong or incorrectly and there is zero praise or positive reinforcement.

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      1 person found this review helpful
    5. 4.0
      Former Employee, more than 10 years

      Good company, lacks good leadership and direction

      Feb 7, 2021 - Manager in Lake Mary, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay and benefits, work-life balance, vacation, and community

      Cons

      Poor upper management, bureaucratic, ongoing layoffs

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    6. 2.0
      Current Employee

      Old, outdated

      Feb 24, 2021 - Manager in Dearborn, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay and benefits are great

      Cons

      System is broken and doesn't work. Upper management could care less about its employees. Outdated business model. Your voice goes unheard, and your concerns are belittled. Favoritism to the EA and IA channels, and they completely do not care about the Captive Agents.

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    7. 4.0
      Current Employee, less than 1 year

      Actually not a horrible

      Oct 25, 2020 - Call Receiver in Tucson, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      When Covid happened they prioritized their employees health and safety and sent everyone home. They tried to be efficient you could tell. The upper management is really nice as well. This is coming from someone who does not enjoy phone work. But if you had to choose a company to work for they would be it.

      Cons

      Don't like the qualities they do. I feel like they knit pick. They should loosen up about scripting.

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    8. 4.0
      Current Employee, more than 1 year

      Stable

      Jan 11, 2021 - Insurance Agent in Allentown, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      schedule, benefits, pay, work life balance

      Cons

      Upper management distance - modern tech

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    9. 2.0
      Former Employee, less than 1 year

      Tow truck drivers are treated like dirt.

      Apr 20, 2020 - Truck Driver in Rancho Cordova, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good equipment, good training, can be fun.

      Cons

      Micro management, incessant random negative reinforcement. Bonuses are scoffed at by tow truck drivers because they're unattainable. We literally risk our lives changing a tire on the side of a freeway for 16.46 per hour. Dispatch will pick fights with drivers over petty reasons, and then drivers will suffer consequences. Lunches are strictly a half hour, if there's a line or you're far away then good luck, upper management will punish you. Even the supervisors who are former tow truck drivers can see that the system is ridiculous. The camera inside the truck goes off for any petty reason and it requires punishment when it goes off up to and including termination. The job really tests your patience, the tow truck drivers all complain about it at the end of the day when feeling up or doing the post day inspection. It could be a great company if it were managed better.

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    10. 2.0
      Current Employee

      Just a job

      Mar 3, 2021 - Risk Management 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers are great to work with.

      Cons

      Upper management does not have employees backs. Lack of communication.

      1 person found this review helpful
    Viewing 1 - 10 of 66 Reviews

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