American Cancer Society Reviews in Austin, TX | Glassdoor

American Cancer Society Austin Reviews

Updated December 18, 2016
54 reviews

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Austin, TX Area

3.1
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Gary Reedy
8 Ratings

54 Employee Reviews

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Pros
Cons
  • work life balance was good or bad depending on who your boss was and the office that you worked in (in 97 reviews)

  • No work/life balance- it is impossible to "unplug" (in 36 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    No opinion of CEO

    Pros

    Good people. Honorable mission. Caring about the people we are there to help. 24 hour call center provides many different schedules to choose from. Promoting from within as much as possible.

    Cons

    haven't had a raise in 3 years.


  2. Helpful (1)

    "Donations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at American Cancer Society full-time (More than 3 years)

    Pros

    Positive work environment. Good pay and good benefits.

    Cons

    Job stability changing due to "Transformation". No work from home opportunities for income dept.

    Advice to Management

    Mgmt should show compassion when it comes to employees being concerned about job stability.


  3. "HR/Trainer Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Trainer/Human Resources Coordinator in Austin, TX
    Former Contractor - Trainer/Human Resources Coordinator in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at American Cancer Society as a contractor (Less than a year)

    Pros

    call center employees worked hard

    Cons

    harsh when female employees with cancer or pregnant needed special attention at work

    Advice to Management

    treat employees with respect


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  5. Helpful (12)

    "Mass confusion every day"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The mission is wonderful and there is an earnest desire to deliver. Benefits are exceptional. Pay is reasonable.

    Cons

    Constant restructuring, no job security no matter what position, too many really good people let go, cost savings replace customer experience, TOO MANY HIGH LEVEL paying jobs that aren't productive especially in Austin.

    Advice to Management

    Cut the number of high level positions. More touch points than ever. Inexperienced people replacing tried and true.


  6. Helpful (14)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NCIC in Austin, TX
    Current Employee - NCIC in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice, co-workers, helping ppl, the benefits were okay but those are being stripped away. And it can be good job experience although somewhat difficult to make any move that isn't lateral without really doing a lot of extra (unpaid) work like fundraising (yes, the company that pays you, is constantly trying get you to donate your salary back) or becoming a management favorite.

    Cons

    Close colleagues quitting everyday. Always new painful changes which require greater workload for costs savings. For low pay with no incentives, when you start to shave away retirement or take away ensured holidays off, don't scratch your heads when there is a mass exit that follows. It isn't because of change. It's because you are changing in the for the worse. I'm not sure what it will take for you all to start taking note.

    Advice to Management

    Posting (non-anonymous) surveys that everyone is so happy with the changes in the company when you know ppl can't speak honestly on such a survey (without fear of reprisal) is dishonest. Start with a way for employees to give anonymous surveys, and if you are going to have a pay raise freeze, it would do a lot for the low morale if the those at the top of the food-chain who make six-figures to start with a volunteer pay cut, even a small one.


  7. Helpful (2)

    "Volunteer Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Resource Specialist/Coordinator in Austin, TX
    Current Employee - Patient Resource Specialist/Coordinator in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Cancer Society full-time (Less than a year)

    Pros

    kind and caring staff, good benefits

    Cons

    pay could be a bit better


  8. "Good Beginning, Tough to Advance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cancer Information Specialist in Austin, TX
    Former Employee - Cancer Information Specialist in Austin, TX
    Recommends
    Neutral Outlook

    I worked at American Cancer Society full-time (More than 8 years)

    Pros

    Co-workers & direct supervisors are wonderful to work with, family-life balance is terrific, relaxed work environment, stability.

    Cons

    Career advancement is very difficult, very slow to incorporate feedback/suggestion, constant policy change. Pay.

    Advice to Management

    Recognize your gifted employees and support them in career advancement.


  9. "Honorable place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook

    I have been working at American Cancer Society full-time (More than 5 years)

    Pros

    Each day you know that you are making a difference in someone's life during one of their most scary and unknown times in their lives.

    There are also relatively many opportunities to move up or into other positions here. They value investing in their employees career development.

    Cons

    Non-profit pay, although they do the best that they can.

    Although there are many career opportunities, you're going up many highly qualified individuals just as qualified as you. It can be quite competitive and take a few tries before you're given the opportunity at the new role.

    Advice to Management

    Keep sight of the Mission of ACS.


  10. Helpful (1)

    "Cancer Information Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at American Cancer Society full-time (More than a year)

    Pros

    Helping the community and anyone affected by cancer by delievering cancer information and resources.

    Cons

    Emotional stress, upset and angry callers and trying not to make the call personal.


  11. Helpful (4)

    "Meaningful Non-Profit Work, unfortunately hampered by bureaucracy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Cancer Society full-time (More than 8 years)

    Pros

    -Mostly wonderful, kind, caring coworkers
    -Exceptional benefits
    -Nice physical office space (Austin TX)
    -Great Mission & Vision

    Cons

    -Slow to change & sometimes caught in a cycle of reinvention that can keep folks from being able to focus on work
    -Some parts of the organization seem very concerned with great stewardship, but not all
    -Contending with egos and out of touch upper-level leadership

    Advice to Management

    -Reconnect with what is happening at the grass-roots level
    -Truly foster & give time to innovation before reverting to the same old ways
    -Remember that happy staff who are well taken care of can take better care of customers



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