American Cancer Society Reviews | Glassdoor

American Cancer Society Reviews

Updated December 9, 2017
229 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Gary Reedy
50 Ratings

229 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work life balance is non existent (in 108 reviews)

  • No work-life balance; constant night and weekend hours (in 41 reviews)

More Pros and Cons

  1. "Great Mission, Self-Interested Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in East Lansing, MI
    Former Employee - Senior Manager in East Lansing, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Cancer Society (Less than a year)

    Pros

    You are able to engage communities to contribute to a very worthy cause.
    The delivery of mission (research dollars, patient services) is still done very well.

    Cons

    Very hierarchical and clique-y. Diversity is embraced in name only. Most who achieve management positions are white heterosexual fraternity boys and sorority girls who were hired during the company's salad days, 2001-2009. Management trains staff to listen to volunteers but then ignores that input and makes decisions that protect themselves, rather than decisions that will grow income. This company is now reducing staff on an annual basis and is headed towards certain failure.

    Advice to Management

    Hire and retain staff that have a diversity of experience. You cannot innovate with a staff of people who all have the same professional and personal background. Be transparent. Reward good work, not conformity.


  2. Helpful (1)

    "Good Mission Not Being Met"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Cancer Society full-time (More than 8 years)

    Pros

    Most of the staff is dedicated to the mission to help people with cancer and they work very hard to achieve that goal every day.

    Cons

    Mission used to be the #1 item of importance but now it seems to be raising money and bringing in revenue. Senior Leadership are not trusted due to the fact that the organization is trending down in revenue and has been for years despite all the reorganization and reinvention they have done. They do not seem to know how to get us right side up and we seem to be spinning our wheels as we lose market share. Staff cuts are frequent and morale is very low.

    Advice to Management

    Be clear and honest and remove leaders who are not fulfilling their goals or are not turning things around. Layoff some leadership level positions instead of always cutting the worker bees.

  3. Helpful (10)

    "Sr. Community Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Community Manager
    Current Employee - Senior Community Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Cancer Society full-time (More than 5 years)

    Pros

    Important mission and a wonderful cause. Many of the volunteers are wonderful, dedicated supporters that are a joy to work with.
    Decent amount of PTO.
    Healthcare coverage has been good, but the 2018 plans don't look as comprehensive.

    Cons

    No work-life balance; constant night and weekend hours. ACS loves to talk about family-friendly hours, but what that means is you are somewhat flexible in deciding which 60-70 hours you work each week.
    Management only works M-F, 9 to 4 and is completely non-responsive outside of office hours. If you have a work-related problem outside of office hours be prepared to handle it on your own and then be criticized for what you did.
    Layers and layers of middle managers have meetings and create spreadsheets for no reason.
    Managers never actually help with events.
    Four rounds of major layoffs in five years; they call it "Fit For Purpose" or "Optimizing" but all they are is layoffs of field personnel to save the jobs of management.
    Constant upward spiral of complexity of every administrative process so field personnel waste hours on trivial work an office assistant should be handling.
    No path to promotion.
    While on PTO, you will still be expected to respond to volunteers and answer management calls and possibly participate in conference calls.
    Management talks about giving volunteers "freedom" but what they mean is taking away ACS support and hoping the dedicated volunteers will keep raising money.

    Advice to Management

    Get rid of at least 1/2 of the layers of middle managers.
    Have administrative assistants actually do the administrative tasks.
    Stop spending enormous amounts of money on national media campaigns that are either depressingly dark or give a false impression of services available.
    E-cards aren't really an inspiring way to acknowledge great work.


  4. Helpful (2)

    "Senior Market Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Cancer Society full-time (More than 5 years)

    Pros

    Working with volunteers, some co-workers, and making a difference in the fight against cancer.

    Cons

    The unfortunate favoritism that happens over quality of work.

    Advice to Management

    Decisions made to further the donor dollar end up impacting the donor dollar by cutting positions that have a large impact on revenue.


  5. Helpful (9)

    "4 years and it's only getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Bedford, NH
    Current Employee - Program Manager in Bedford, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Cancer Society full-time (More than 3 years)

    Pros

    Excellent vacation time
    Health benefits are good - dental, vision, access to weight loss services
    Hardworking, committed coworkers
    Working for a great cause

    Cons

    Management is in shambles
    Staff are spread too thin
    Salary is low
    Too much focus on making money and not enough focus on the people we're helping
    Too much reorganizing and change in a short period of time - never feel like you're safe or your priorities are settled
    Zero room for promotion

    Advice to Management

    Focus more on the people on the ground who are working hard in the community every day. Stop changing priorities every year. You need to give things time to see if they actually work out. Appreciate your staff more.


  6. Helpful (7)

    "Honest Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Cancer Society full-time (More than 5 years)

    Pros

    - work from home
    - flexibility
    -good insurance
    -good PTO

    Cons

    - poor work/life balance
    - poor management - most have no idea what is going on at the field level
    - recent cutbacks causing low morale
    - leaders making decisions that have a negative impact

    Advice to Management

    Go back to the basics and look for employees that are there for the mission, not a paycheck. Talk to the employees at the field level to find out what is really going on, they are the heart of the organization and the ones that interact with the volunteers. Take advantage of their knowledge to learn and grow.


  7. Helpful (4)

    "Good Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Helping cancer patients improve their lives

    Cons

    Putting up with all the negative dynamics and the people who do minimal work constantly trying to undermine and prevent people from doing a good job

    Advice to Management

    Get rid of the riff raff. Lead with Integrity

  8. Helpful (3)

    "Great mission, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative
    Current Employee - Call Center Representative

    I have been working at American Cancer Society full-time (More than 5 years)

    Pros

    Good mission and community works
    Co-workers are truly great people

    Cons

    Constant turn over
    Not paid enough for the requirements of the job
    Inconsistent Management
    No opportunity for advancement

    Advice to Management

    Consider your staff more of an asset than a recurring expense. All of us have a personal tie to the mission, and we should be treated better than we are.


  9. Helpful (7)

    "ACS needs help!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Community Development in Fort Worth, TX
    Current Employee - Senior Community Development in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Cancer Society full-time (More than 3 years)

    Pros

    Good Mission
    Research is important to finding a cure for cancer

    Cons

    Lack of upper management understanding of position needs
    Unrealistic work/life balance
    Intangible fundraising impact
    Lack of direction during reorganization
    No room for advancement outside of current department
    Lack of career advancement opportunities or training
    Unrealistic job needs
    Broken model of fundraising event
    Staff is held accountable for dollars raised but is told to let volunteers do all the work
    ACS often launches "new" items without having the kinks worked out OR before they have the correct information/complete answers for those "selling" it
    Departments do not work together for common goal but only concerned about individual goal
    Lack of services in rural communities because lack of volunteers- Yet no one is out recruiting volunteers to fill needed services in this community

    Advice to Management

    Get in touch with the people working in their communities about the needs and struggles that impede them from doping their job effectively- then make a change!


  10. Helpful (4)

    "Sr Manager, Events"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Atlanta, GA
    Former Employee - Senior Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Cancer Society full-time (More than a year)

    Pros

    The mission and the amount of PTO given (though hard to use it all if any). Also health benefits are great.

    Cons

    Poor leadership. No coordination between verticals. Everyone is out for their own goal instead of working together for the greater mission. Unhealthy work environment and unrealistic goals.


Showing 229 of 1,175 reviews
Reset Filters