American Cancer Society Employee Reviews about "volunteers"

Updated Jun 29, 2020

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3.8
68%
Recommend to a Friend
81%
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American Cancer Society CEO Gary Reedy (no image)
Gary Reedy
460 Ratings
Pros
  • "Great mission, great workforce, great benefits(in 103 reviews)

  • "Great benefits, PTO and insurance(in 96 reviews)

  • Cons
  • "He lied and would throw us under the bus any chance he got and would be dishonest with volunteers which out us in a bind(in 123 reviews)

  • "work life balance was difficult(in 119 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    This rating reflects the overall rating of American Cancer Society and is not affected by filters.

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    Reviews about "volunteers"

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    1. 5.0
      Current Employee, less than 1 year

      Fulfilling to work for

      Apr 25, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very fulfilling working for an organization so instrumental in cancer research and patient programs

      Cons

      Sometimes difficult to recruit volunteers

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    2. 3.0
      Former Employee, more than 1 year

      Great company, but poor supervisor.

      Jun 29, 2020 - Community Manager - Development 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great mission and volunteers. I loved the job and job duties. Good benefits and PTO. Flexible schedule. Room for growth if you’re able to relocate or live in a larger metro area.

      Cons

      Your time at this organization is heavily impacted by your supervisor. They allow them to be pretty autonomous which is great unless you don’t have a good supervisor. I was not properly trained. The person I reported to would pit us against each other and several of us had side conversations about how we felt bullied by him. He lied and would throw us under the bus any chance he got and would be dishonest with volunteers which out us in a bind.

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      2 people found this review helpful
    3. 1.0
      Former Employee, more than 5 years

      Really lack care for patients and mission programs- only about the income

      Jan 9, 2020 - Coordinator, Sales and Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The volunteers are the best

      Cons

      - doesn't care about the mission, when income is down the mission programs is the first to get the cut and that hurts the patients - lack of listening to their staff and volunteer needs - leadership ONLY cares about income/fundraising not the patients who need help, not the staff or the volunteers- they burn people out in getting the funds but lack care of those trying to fund raise - they don't promote within much - They are very behind on times- RFL worked well years ago but will not modify it today times to meet the attendee appeal but then blame the volunteers and staff for the event not doing well Honestly, the biggest let down is the lack of care for patients and mission programs. After over 5 years of working at ACS, it hurt the lack of human care for those going through cancer and their families. I could get by with the lack of their employee care for awhile but the lack of those in need eventually pushed me over to leave.

      5 people found this review helpful
    4. 2.0
      Former Employee, more than 1 year

      Strong Mission & Major Stresses

      Aug 16, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The mission is incredible; strong and clear stewards of where revenue goes and why; flexible schedules; great paid time off; freedom to be creative in your fundraising ideas/methods

      Cons

      High revenue goals; poor mid and upper management; yearly staff lay-offs and high turnover; typically working 40+ hrs a week so you need to be responsible for your own work/life balance boundaries; overwhelming lack of trust in leadership across the board; within most markets you’ll have a lot of trouble engaging the community due to staff turnover, poor longevity planning, and upset volunteers; Mid-level managers are solely responsible for managing staff, not fundraising

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      4 people found this review helpful
    5. 3.0
      Current Employee, more than 8 years

      Culture change is necessary and in progress

      Sep 12, 2019 - Senior Director Level 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing mission - we save lives! Our volunteer leadership members are some of the most passionate people you will ever meet. Staff team and management are genuinely good people New cultural beliefs are encouraging Investment in marketing and media is a good thing Leadership seems to be focused on the right things Focus on innovation is needed and positive

      Cons

      Unbelievable staff turnover at the "on the ground" fundraising level Non-competitive salary at this same "on the ground" level Volunteers are getting tired, and older, and no real strategy to engage the next gen. Silos and verticals continue to impede communication and collaboration - even after multiple re-organizations New CRM system rollout has been painful Goal setting process is absurd

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      2 people found this review helpful
    6. 2.0
      Former Employee, more than 3 years

      Senior Manager Community Development

      Dec 9, 2018 - Anonymous Employee in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great mission, work flexibility, decent health benefits, generous PTO and retirement if you are able to hang in long enough to receive it.

      Cons

      The organization is constantly in "reorganization" mode. They created fancy titles like "Transformation", and "Fit for Purpose" and laid off staff who were experienced and dedicated to the mission. The constant turnover of staff created chaos , confusion and lack of trust for volunteers, potential donors and the community at-large.

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      15 people found this review helpful
    7. 2.0
      Former Employee, more than 3 years

      Potential is Victim to Self-Preservation

      Sep 16, 2018 - Fundraising in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits. Important research. Caring staff in mission delivery.

      Cons

      Fundraising events are based on whim. Reliance on volunteers to perform leadership and administrative tasks eliminates any potential for a strong internal professional staff to pull off these multimillion dollar events/goals. Staff are expected to be experts in everything from social media strategy to website development to volunteer recruitment and management to conflict resolution to contract negotiations. Above field staff, there are layers and layers of “advice givers” who are quick to put pressure on overworked and underpaid field staff without getting involved at all. Numbers games. Sadly, the good work of the research and mission delivery teams are dependent on fundraising and fundraising refuses to professionalize its process or create an infrastructure. Not pleasant. Most jump ship.

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      6 people found this review helpful
    8. 4.0
      Current Employee, more than 1 year

      Great cause, great benefits, many changes.

      Mar 28, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I appreciate that the ACS provides opportunities for upward mobility. There are numerous opportunities to move up in the company, and many of them do not require relocation or residence in a major city. I also appreciate their generous personal leave policies. This allows for a great work/life balance. The benefits package is also excellent. We are also provided with a great deal of training and support by our management which is nice. The mission is fantastic and it feels good to work for a company that advocates for health and wellness.

      Cons

      Cancer is a serious and often depressing topic. Working in this topic day after day can sometimes weigh a person down. There is not a great deal of support for this stress. In addition, our jobs often cycle with the economy. In a downturn, it is difficult to raise money and get good quality volunteers. This affects every area of the organization. The restructuring was very beneficial in many ways. However, it produced an environment of constant change that can sometimes distract from the mission and job descriptions that we originally applied for.

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    9. 2.0
      Current Employee, more than 8 years

      Massive lay offs in past 2 years

      May 4, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      While the mission is great and there have been amazing employees working there through the years ( see below for 'Cons')

      Cons

      Unfortunately, due to severe mis-management throughout the years, the American Cancer Society needs to go through lay-offs and re-structuring every few years. In 2016 & 2017 alone almost 2000 employees were laid off, most of them doing very well/ excellent in their positions. In 2013 there was another massive lay-off / downsizing, and in 2008 - 2009 another. The skeleton crew that is left cannot highly function as they are spread too thinly (in all verticals, not only mission, but also in community outreach and development). The new people that are hired are hired at a lower pay scale than those who have left the organization, plus the newcomers do not have an appreciation of the history of the organization; thus many of the high level volunteers have left the organization as well, which further contributes to lack of success in events (i.e. Relay for Life, etc.) Contacts and relationships established with community partners in all realms (corporations, smaller/larger companies, community organizations, foundations, hospitals, clinics, etc.) are all wondering why their contacts at the American Cancer Society disappear every few years and they have to re-start a new relationship with someone brand new, who doesn't know the ropes and this often leads to severing the relationship altogether as the initial rapport has evaporated.

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      12 people found this review helpful
    10. 2.0
      Current Employee, more than 5 years

      Sr. Community Development Manager

      Nov 20, 2017 - Senior Community Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Important mission and a wonderful cause. Many of the volunteers are wonderful, dedicated supporters that are a joy to work with. Decent amount of PTO. Healthcare coverage has been good, but the 2018 plans don't look as comprehensive.

      Cons

      No work-life balance; constant night and weekend hours. ACS loves to talk about family-friendly hours, but what that means is you are somewhat flexible in deciding which 60-70 hours you work each week. Management only works M-F, 9 to 4 and is completely non-responsive outside of office hours. If you have a work-related problem outside of office hours be prepared to handle it on your own and then be criticized for what you did. Layers and layers of middle managers have meetings and create spreadsheets for no reason. Managers never actually help with events. Four rounds of major layoffs in five years; they call it "Fit For Purpose" or "Optimizing" but all they are is layoffs of field personnel to save the jobs of management. Constant upward spiral of complexity of every administrative process so field personnel waste hours on trivial work an office assistant should be handling. No path to promotion. While on PTO, you will still be expected to respond to volunteers and answer management calls and possibly participate in conference calls. Management talks about giving volunteers "freedom" but what they mean is taking away ACS support and hoping the dedicated volunteers will keep raising money.

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      15 people found this review helpful
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