American Credit Acceptance Reviews | Glassdoor

American Credit Acceptance Reviews

Updated April 25, 2017
71 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Curt Sidden
39 Ratings

71 Employee Reviews

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Pros
  • Great People, Professionalism, Vision, Diversity (in 5 reviews)

  • Good Company, opportunity for growth (in 2 reviews)

Cons
  • Upper management would change the goal posts toward the end of the year to keep from paying bonuses (in 5 reviews)

  • Personal growth, high turnover/job instability, and the culture (in 4 reviews)

More Pros and Cons

  1. "Servicing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Specialist in Spartanburg, SC
    Current Employee - Service Specialist in Spartanburg, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Credit Acceptance full-time (More than a year)

    Pros

    Opportunity for growth, great company wide goals, decrease in turnover rates, upper management cares about associate growth

    Cons

    Benefits could be better for associates and associates + family


  2. "Growing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Spartanburg, SC
    Current Employee - Anonymous Employee in Spartanburg, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Credit Acceptance full-time (More than 3 years)

    Pros

    Investing in associates professional development and career progression has become a priority over the last couple years.
    Extremely dedicated, intelligent senior leaders with great short term and long term company vision.
    Company is very strategic in growth yet continues to grow at a fast pace.
    Agile environment where you actually do make a difference.

    Cons

    Family benefits (good benefits for associate and their children, but premiums are high for family plans). Thanks ObamaCare!!! This is unfortunately not uncommon now.

    Advice to Management

    Lower premiums on family benefits.


  3. "Solid company, aggressive goals, profit focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Spartanburg, SC
    Former Employee - Operations Manager in Spartanburg, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Credit Acceptance full-time (More than a year)

    Pros

    Most of the resources you need will be given to you. Leadership is responsive and willing to try new ideas.

    The analyst support staff is second to none, they bring in some extremely competent support staff that breakdown almost everything you can imagine. They are looking for arbitrage in every corner of the room.

    Expectations for performance are high which is great if you are the type of person that likes rising to the challenge.

    Cons

    They don't pay the analysts very much so most of them attrit due to long hours, high pressure, and low pay. It's a turnstile and they have been very lucky to keep the well relatively full.

    The pay is ok but not industry leading.

    Top leadership is a bit of a good ol' boys club. I see they have turned over quite a bit in that area so it's possible this has changed since my leaving.

    Advice to Management

    Career advancement training. The area is thirsty for a company like ACA to take advantage of the local colleges and develop and retain those people. The front line staff should also be given more advanced opportunities for job shadowing, including time away from their normal day-to-day tasks to focus on improving themselves.


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  5. "Senior Funding Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Funding Analyst in Union, SC
    Former Employee - Senior Funding Analyst in Union, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Credit Acceptance (More than a year)

    Pros

    It was always changing and there was always exciting challenges. I enjoyed working with the upper management and other departments, I enjoyed working with the public

    Cons

    I cannot think of any cons

    Advice to Management

    n/a


  6. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Drayton, SC
    Former Employee - Anonymous Employee in Drayton, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Credit Acceptance (Less than a year)

    Pros

    There are none to report.

    Cons

    Terrible pay, building PTO time is hard. You get 4 hrs per pay period.


  7. Helpful (1)

    "COLLECTIONS CONCENTRATION CAMP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Specialist in Spartanburg, SC
    Current Employee - Service Specialist in Spartanburg, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Credit Acceptance full-time (Less than a year)

    Pros

    I like my direct supervisor and coworkers!

    Cons

    Inadequate pay
    Inconsistent upper management
    Lagging Technology
    Warden Leadership (micromanagement)

    Advice to Management

    Realize HUMANS have needs that do not fit in your schedule. Like that pesky having to use the restroom thing! Come to down to earth, most of you can't do in 1 hour what you expect us to do in 8. Unrealistic expectations with subpar compensation. Don't understand your high turnover rate? This may help!! You cannot compete with any real companies in surrounding cities!


  8. "Funding Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Funding Analyst in Spartanburg, SC
    Former Employee - Senior Funding Analyst in Spartanburg, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Need to be more Profesional and train their employees as such.

    Cons

    Bi weekly Check and overtime.

    Advice to Management

    Need to have better bonus structure.


  9. Helpful (1)

    "Sub-prime leadership for the sub-prime business model"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Spartanburg, SC
    Former Employee - Senior Financial Analyst in Spartanburg, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Credit Acceptance full-time (More than a year)

    Pros

    None. The bi-weekly paycheck I guess. The benefits suck, and the work environment is miserable. They hire under qualified staff leading to the highest employee turnover I've ever seen.

    Cons

    The managers don't care about anything except their bonuses. Literally. They will let clients expire while signing on a new one. Priorities are way out of whack.

    Advice to Management

    Replace the managing staff. Hire qualified employees, and pay a fair market wage, and perhaps talented employees might stick around for more than 1.2 years (the average).


  10. Helpful (1)

    "Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Supervisor in Spartanburg, SC
    Former Employee - Collections Supervisor in Spartanburg, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Credit Acceptance (More than 5 years)

    Pros

    Great company, nice people and strong team.

    Cons

    Strong company overall. Nothing negative to report.

    Advice to Management

    Nothing negative to report. Good company overall.


  11. "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst/Internal Auditor in Spartanburg, SC
    Former Employee - Analyst/Internal Auditor in Spartanburg, SC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Credit Acceptance (More than a year)

    Pros

    Cannot think of any pros

    Cons

    Everything is very confused and changes on Curt's whim


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