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The latest conversations about Finance
Commercial Customer Service Representative
What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great for people who like change!" (in 20 reviews)
- "Great Culture and Team environment" (in 13 reviews)
- "I like my direct supervisor and coworkers!" (in 10 reviews)
- "Decent opportunities for promotions because of the high turnover in every department." (in 7 reviews)
- "good work life balance" (in 5 reviews)
- "This company has low pay" (in 19 reviews)
- "On site, bad management, flexibility" (in 16 reviews)
- "Poor Benefits" (in 15 reviews)
- "Hopefully they turn things around, but one or two bad managers can certainly have a huge impact on the office." (in 11 reviews)
- "upper management is conniving and unhelpful." (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of American Credit Acceptance and is not affected by filters.
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- 3.0Sep 4, 2023Collections SpecialistCurrent Employee, less than 1 yearForest Park, GA
Have some of the best customer base, co-workers are iffy at times but overall okay to deal with, hours are very flexible, good ice in the ice machine, I mean the pros are very slim to none
Rules being applied to some and not for all and when I say all I mean the seasoned reps verses the new comers the rules are different and it’s known, managers act very unprofessional with words and actions, the pay should be waaaaayyyy more due to some many things being added onto your daily responsibilities, the starting offer should be $22.00 and that’s with a 6mth review for a RAISE!!! This job title comes with A LOT of responsibilities which is fine but pay more!!American Credit Acceptance Response2w
Thank you so much for sharing your feedback. We are constantly evaluating our compensation and benefits package to remain competitive in the marketplace. We want all associates to have a great experience working at ACA and encourage you to reach out to your Human Resources Business Partner with your concerns for additional support.
- 1.0Sep 20, 2023Anonymous EmployeeFormer Employee, more than 8 yearsSpartanburg, SC
Easy to advance and easy to get hired directly out of school
Do not value their experiences employees and seems to be very biased towards advancement of male coworkers. The benefits are also the lowest possible that the company can pay. Also very behind the times on remote work options.
- 4.0Jul 26, 2023AssociateCurrent Employee
Continuously tries to adapt for growth, make changes and improve. Great for people who like change!
No flexibility with remote work which can be difficult for work/life balance. Only gives PTO that you have to use when absent for any reason which doesnt support work/life balance.American Credit Acceptance Response5w
We appreciate your feedback. We put PTO, sick time, and personal time into one general PTO bucket so you can use your hours however you want or need to. If you have a need for additional time off, please reach out to your HR Business Partner to discuss.
- 4.0Aug 9, 2023Debt CollectorFormer Employee, less than 1 year
-The atmosphere of the company is great, and management really seems to care. -The pay is fair and your job duties are clear. -training is very comprehensive. -They have lots of events and chances to meet with upper management.
-Not to may I can thank of, position just was not a good fit for me.American Credit Acceptance Response5w
Thank you for taking the time to provide your feedback on your experience working at ACA!
- 1.0Aug 30, 2023IT Help Desk TechnicianFormer Employee, more than 3 yearsSpartanburg, SC
There really aren't any... I suppose the benefits aren't entirely terrible.
Complete and utter dumpster fire of a company. Management does not give a single crap about their employees, and only about deepening their own pockets. This company will bend you over and [redacted] you up the [redacted] if they can make five cents doing it. I'm disgusted to have this organization on my resume.
- 3.0Aug 21, 2023Originations SupervisorFormer EmployeeSpartanburg, SC
Fun Environment, Good People to work with
A lot of politics and quiet retaliationAmerican Credit Acceptance Response2w
Thank you for sharing your feedback. We're glad you enjoyed the environment and people you worked alongside at ACA. We take all claims of retaliation very seriously and have a zero-tolerance policy. Associates are encouraged to reach out to their Human Resources Business Partner with any concerns.
- 3.0Jul 29, 2023Funding SpecialistCurrent EmployeeSpartanburg, SC
The pay is very decent.
Company makes too many changes that directly effect workers and don’t make sense.American Credit Acceptance Response5w
Thank you for taking the time to leave your review. The feedback you give us in our Engagement Survey is extremely important and we try to act on your insight and implement changes where we can. We hope you feel empowered to work with your leaders and team to set the action items you feel are important based on feedback from this year's survey. Those sessions will be happening soon!
American Credit Acceptance Reviews FAQs
American Credit Acceptance has an overall rating of 3.2 out of 5, based on over 279 reviews left anonymously by employees. 55% of employees would recommend working at American Credit Acceptance to a friend and 44% have a positive outlook for the business. This rating has decreased by -12% over the last 12 months.
55% of American Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Credit Acceptance 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.6 for career opportunities.