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American Credit Acceptance

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American Credit Acceptance

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American Credit Acceptance Reviews

Updated Sep 20, 2023

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Found 270 of over 279 reviews
3.2
55% Recommend to a Friend
87% Approve of CEO

Found 271 of over 279 reviews

3.2
55%
Recommend to a Friend
87%
Approve of CEO
American Credit Acceptance CEO Curt Sidden (no image)
Curt Sidden
152 Ratings

The latest conversations about Finance

Finance

10m

a 

Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

122

13 Comments

Finance

497.9K Members 

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
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Ratings by Demographics

This rating reflects the overall rating of American Credit Acceptance and is not affected by filters.

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    1. 5.0
      Jun 8, 2023
      Project Coordinator
      Former Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, team, environment, culture, values

      Cons

      No remote roles and pay

      1. 3.0
        Sep 4, 2023
        Collections Specialist
        Current Employee, less than 1 year
        Forest Park, GA
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Have some of the best customer base, co-workers are iffy at times but overall okay to deal with, hours are very flexible, good ice in the ice machine, I mean the pros are very slim to none

        Cons

        Rules being applied to some and not for all and when I say all I mean the seasoned reps verses the new comers the rules are different and it’s known, managers act very unprofessional with words and actions, the pay should be waaaaayyyy more due to some many things being added onto your daily responsibilities, the starting offer should be $22.00 and that’s with a 6mth review for a RAISE!!! This job title comes with A LOT of responsibilities which is fine but pay more!!

        Thank you so much for sharing your feedback. We are constantly evaluating our compensation and benefits package to remain competitive in the marketplace. We want all associates to have a great experience working at ACA and encourage you to reach out to your Human Resources Business Partner with your concerns for additional support.

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        1. 1.0
          Sep 20, 2023
          Anonymous Employee
          Former Employee, more than 8 years
          Spartanburg, SC
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Easy to advance and easy to get hired directly out of school

          Cons

          Do not value their experiences employees and seems to be very biased towards advancement of male coworkers. The benefits are also the lowest possible that the company can pay. Also very behind the times on remote work options.

          1. 4.0
            Jul 26, 2023
            Associate
            Current Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Continuously tries to adapt for growth, make changes and improve. Great for people who like change!

            Cons

            No flexibility with remote work which can be difficult for work/life balance. Only gives PTO that you have to use when absent for any reason which doesnt support work/life balance.

            We appreciate your feedback. We put PTO, sick time, and personal time into one general PTO bucket so you can use your hours however you want or need to. If you have a need for additional time off, please reach out to your HR Business Partner to discuss.

            1. 4.0
              Aug 9, 2023
              Debt Collector
              Former Employee, less than 1 year
              Recommend
              CEO Approval
              Business Outlook

              Pros

              -The atmosphere of the company is great, and management really seems to care. -The pay is fair and your job duties are clear. -training is very comprehensive. -They have lots of events and chances to meet with upper management.

              Cons

              -Not to may I can thank of, position just was not a good fit for me.

              Thank you for taking the time to provide your feedback on your experience working at ACA!

              1. 1.0
                Aug 30, 2023
                IT Help Desk Technician
                Former Employee, more than 3 years
                Spartanburg, SC
                Recommend
                CEO Approval
                Business Outlook

                Pros

                There really aren't any... I suppose the benefits aren't entirely terrible.

                Cons

                Complete and utter dumpster fire of a company. Management does not give a single crap about their employees, and only about deepening their own pockets. This company will bend you over and [redacted] you up the [redacted] if they can make five cents doing it. I'm disgusted to have this organization on my resume.

                1. 3.0
                  Aug 21, 2023
                  Originations Supervisor
                  Former Employee
                  Spartanburg, SC
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Fun Environment, Good People to work with

                  Cons

                  A lot of politics and quiet retaliation

                  Thank you for sharing your feedback. We're glad you enjoyed the environment and people you worked alongside at ACA. We take all claims of retaliation very seriously and have a zero-tolerance policy. Associates are encouraged to reach out to their Human Resources Business Partner with any concerns.

                  1. 4.0
                    Jul 13, 2023
                    Human Resources Specialist
                    Former Employee
                    Atlanta, GA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    It was a good company.

                    Cons

                    This is a required sentence.

                    1. 2.0
                      Aug 13, 2023
                      Trainer II
                      Current Employee
                      Spartanburg, SC
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Coworkers are really great people

                      Cons

                      Everything else is awful. Don’t work here

                      1. 3.0
                        Jul 29, 2023
                        Funding Specialist
                        Current Employee
                        Spartanburg, SC
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        The pay is very decent.

                        Cons

                        Company makes too many changes that directly effect workers and don’t make sense.

                        Thank you for taking the time to leave your review. The feedback you give us in our Engagement Survey is extremely important and we try to act on your insight and implement changes where we can. We hope you feel empowered to work with your leaders and team to set the action items you feel are important based on feedback from this year's survey. Those sessions will be happening soon!

                      Viewing 1 - 10 of 271 Reviews
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                      American Credit Acceptance Reviews FAQs

                      American Credit Acceptance has an overall rating of 3.2 out of 5, based on over 279 reviews left anonymously by employees. 55% of employees would recommend working at American Credit Acceptance to a friend and 44% have a positive outlook for the business. This rating has decreased by -12% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, American Credit Acceptance employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at American Credit Acceptance. This rating has decreased by -7% over the last 12 months.

                      55% of American Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Credit Acceptance 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.6 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at American Credit Acceptance to be culture, career development, coworkers and the cons to be senior leadership, management, benefits.

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                      Administrative Assistant

                      Gave two interviews recently and got a feedback that I wasn’t able to explain my role as effectively, because of which I won’t be able to transition as fast into a fast-paced environment. I have worked in one small firm and one small-mid firm, and I personally feel I am ready to take up more responsibilities and move to a bigger firm for more exposure. Not sure how else I can explain my roles effectively, even after walking them through everything, how am I supposed to utilise this feedback?

                      4
                      1 Comment

                      Generalist

                      Im really interested in applying for Walmart but I'm not interested in the bs that comes along with it. Especially when nowadays the difference between poverty & not living on the streets is a full-time job (If you're lucky) 🥴🥴

                      3
                      7 Comments

                      Reviews by Job Title

                      • Underwriter(10)
                      • Collections Specialist(6)
                      • Manager(6)
                      • Funding Specialist(5)
                      • Associate(4)

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                      Glassdoor has 279 American Credit Acceptance reviews submitted anonymously by American Credit Acceptance employees. Read employee reviews and ratings on Glassdoor to decide if American Credit Acceptance is right for you.