American Cruise Lines Reviews | Glassdoor

American Cruise Lines Reviews

Updated March 25, 2019
237 reviews

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3.6
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133 Ratings

Employee Reviews

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Pros
  • "It is also a great opportunity to save money as room and board are completely free" (in 14 reviews)

  • "It was a great way to save money and see different parts of our country" (in 26 reviews)

Cons
  • "Extremely long hours and away from home" (in 48 reviews)

  • "Being away from home, but you get used to it" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Captain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain
    Current Employee - Captain
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Cruise Lines full-time (More than 8 years)

    Pros

    Pros: I have been a Captain for ACL for the past 8 years. The company offers opportunities to operate brand new ships in some of the most interesting and beautiful waters of the US. We visit great ports on both coast, Alaska and the Mississippi River system. Our quarters are large and comfortable and our meals are prepared by our chef. Our passengers are from diverse and successful backgrounds. I have met Senators, Admirals, Scientists and even “A List” actors. We follow the season with our routes which provides changing operation areas and keeps it interesting.

    Cons

    As with all professional mariners, time away from home and family. (ACL allows our wives to sail with us when they have the opportunity which alleviates some this).

    American Cruise Lines Response

    Aug 16, 2018 – Recruiter

    On behalf of American Cruise Lines we thank you for taking the time to provide us with positive feedback. We are glad to hear that you are enjoying your time while sailing the beautiful riverways of... More


  2. "Wonderful work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Cruise Lines full-time (Less than a year)

    Pros

    Paid travel
    good training
    fun work atmosphere

    Cons

    A lot of time away from home

  3. "Great, but tiresome experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in The Dalles, OR
    Former Employee - Housekeeper in The Dalles, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Cruise Lines full-time (Less than a year)

    Pros

    Having come from the concrete jungle, being able to travel to and spend 4 months along the snake and Columbia river great to experience. Thankfully, I worked along side a crew that was fun to spend 4 months. Day in and day out with (I've heard plenty of horrific bunk mate stories). And lastly, being able to save just about every penny penny you make is a sweet incentive.

    Cons

    Be prepared to work extensively. The days are long and if you're not accustomed to long hard hours for weeks or months on end, this might not be the job for you.


  4. "Ok job to have"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cruise Lines part-time (Less than a year)

    Pros

    Money is always a plus

    Cons

    Time away from family is long

    American Cruise Lines Response

    Mar 26, 2019 – Recruiter

    Thank you for leaving us a review! We appreciate all of your contributions to the American Cruise Line team.


  5. Helpful (1)

    "Great way to meet new people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Juneau, AK
    Former Employee - Server in Juneau, AK
    Recommends

    I worked at American Cruise Lines part-time (Less than a year)

    Pros

    Learned communication and how to communicate with others, this experience was also a great way to be money smart and learn some smart spending skills, Networking with the guests was a great way to learn about more opportunities, Adventures off and on port, Friendships were long lasting even after 3 months of working

    Cons

    Late-Nights can be draining and eventually take toll, Training before being onboard wasn’t as efficient as new people joined the crew in the later months of the season

    Advice to Management

    Alaska June- October was an amazing and trying experience, great job on management from Vada, Nico, Toni, and Mikaela! Miss you all -Whit


  6. Helpful (1)

    "Dining Steward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dining Steward in Puget, WA
    Former Employee - Dining Steward in Puget, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Cruise Lines part-time (Less than a year)

    Pros

    Travel, friendships, pay, and the challenge you have with yourself to get every day finished successfully! Very tiring job, so well worth it with the right mind set. Don’t give up, it’s only 4 months!

    Cons

    I try to not look at the cons of the job because I learned so much about myself, I have visited the friends that I made on the boats already in their hometowns, and it was just a great experience for me, personally!

    Advice to Management

    Most of the management knows what we’re in for on a day to day basis- they hardly get breaks the same as us. Just take it easy sometimes, we are all in it together and knew what we had to get done in time and to meet trainers requirements.

    American Cruise Lines Response

    Mar 26, 2019 – Recruiter

    We are happy to hear that you had the opportunity to grow personally and professionally while onboard. The friends you make while working on our team will last a lifetime! We appreciate your feedback... More


  7. "Quality over Quanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at American Cruise Lines full-time (More than 3 years)

    Pros

    Ability to Travel
    Flexible Schedule
    Work Experience
    SAVE MONEY
    Perfect job for a WORKAHOLIC

    Cons

    TOO FOCUSED ON SALES from Corporate Office; Quality is not the GOAL.
    Revenue Driven company with no genuine goal of quality
    Under paid,
    Overworked 20 hour days 6-15 weeks straight
    Home Office/ Onboard Staff require stronger communication
    When you're on the boat there is no FREE TIME.

    Advice to Management

    Take care of your employees, focus on quality over quantity and the revenue come with great quality. You lost a dedicated employee... Communication between ship and office need to be developed! Invest in your employees and be supportive.

  8. "Housekeeper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Englewood, CO
    Former Employee - Warehouse Associate in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Cruise Lines part-time (Less than a year)

    Pros

    It’s like having family away from home, you get tips everyday on top of your paychecks, and you save a lot of money.

    Cons

    the first couple of weeks are tough. Getting adjusted to the new sleep pattern and getting use to being on a moving boat

    Advice to Management

    Keep being great

    American Cruise Lines Response

    Dec 18, 2018 – Recruiter

    It is great to hear you were able to meet your family away from home while onboard with American Cruise Lines while also saving money. Thank you for your feedback!


  9. "Star performer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Specialist in Hartford, CT
    Former Employee - Logistics Specialist in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Cruise Lines (Less than a year)

    Pros

    The Travel,Work Experience,The Leadership,Diversity,Opportunity and Team Work-These are some of the Qualities you will occur as well as the people you will meet.While have fun working aboard American Cruise Line.

    Cons

    There aren,t many,Limited time ashore,Not enough port,s.Too SHORT a SEASON

    Advice to Management

    Keep doing what your doing and don,t forget to call me about my opportunity for advancement.

    American Cruise Lines Response

    Nov 30, 2018 – Recruiter

    Thank you taking the time to leave us a review and for all of your hard work this year! We are happy to hear you enjoyed traveling and your work experience onboard. Please keep a close eye on... More


  10. "Worst company I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in New York, NY
    Former Employee - Server/Waiter in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Cruise Lines full-time (Less than a year)

    Pros

    Puts you in a position to save money. Challenges your abilities in the work environment, due to extremely long work weeks with zero break time.

    Cons

    This company does not give a damn. About you. Your health. Your family. Your well being.
    The management is awful and has little to no prior experience in the fields that they have their positions in. They are only management because they finished a low level degree in something that is COMPLETELY unrelated to restaraunt/hospitality management. I've opened and managed multi million dollar restaurants in Orlando, Dallas and Denver. I understand guest relations, team coordination, coaching and development, and every single aspect that should be present in a hospitality management team. Unfortunately every single aspect is missing amongst American cruise line management teams. all in all. If you know you're a person who is looking to be developed and grow and be cared for in the work place.... Save yourself a bunch of time. Don't consider ACL.

    Advice to Management

    Just care for your employees. Try to develop the tiniest amount of understanding for your people. The boat I was on (the Constitution) had seen 112 servers from when it first set sail to the time I left.... Only 7 had seen their commitments all the way through. Wouldn't it be better for everybody involved if you cared the tiniest bit for your employees? Which would increase retention rates? Which would make servers happier? Which in turn would create more enjoyable, memorable experiences for your guests? Take care of your people.