American Customer Care Reviews | Glassdoor

American Customer Care Reviews

Updated July 14, 2017
42 reviews

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2.3
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Mark Facey
14 Ratings

42 Employee Reviews

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  1. "An honest company to work for led by morally sound owners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President of Client Services in Bristol, CT
    Former Employee - Vice President of Client Services in Bristol, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Customer Care full-time (More than 10 years)

    Pros

    A good company that treats their employees well and intends to provide growth opportunities to their staff is hard to come by these days. American Customer Care is one of the few. Apply yourself and work hard, you'll find opportunities presented to you in short order.

    Cons

    None come to mind. Perhaps seasonal variations for some.


  2. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Care Representative in Platteville, WI
    Current Employee - Consumer Care Representative in Platteville, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Customer Care full-time (Less than a year)

    Pros

    Casual work environment and good coworkers

    Cons

    No recognition for contributions
    Newer employees get promotions sooner

    Advice to Management

    Start recognizing your employee's contributions before they leave.

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montoursville, PA
    Current Employee - Customer Service Representative in Montoursville, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Customer Care full-time (Less than a year)

    Pros

    Nice people, casual dress code, interesting challenges, willing to work with your schedule (within reason). Very-laid back atmosphere. Nice break room. Can move from project to project if there is room or the other project is hiring.

    Cons

    Does not get rid of poor management - the same incompetent people are shuffled from project to project. Grade-school mentality among some employees. Short breaks/lunch. Poor pay, no real raises available. Can overwork employees at some times,

    Advice to Management

    If you hear of the same people being disliked who have been transferred between several different projects, please look into why (from their co-workers if staff, from their subordinates if management). To encourage employee retention, please consider raising pay to living wages.


  4. "Low End Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Altoona, PA
    Former Employee - Customer Service Representative in Altoona, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Customer Care full-time (Less than a year)

    Pros

    None that I can think of

    Cons

    They only paid $9 an hour to start with. I went threw the 2 week training that really should have been 4 weeks. They will tell you that if you can't pass the test at the end of the 2 weeks that you will not get fired. That is a lie. After the test that I apparently failed the trainer walked me into an office with the manager and fired me over the test. The then threw me under the bus saying that I didn't ask a lot of questions in class. I was just quiet is all. I took tons of notes. When I tried to ask the manager questions she got up and walked out of the office. That is so disrespectful and rude. I wasn't mad, I was just talking. This is a low end call center where you will not be treated well. Any place that has a location 24/7 to drop off your badge doesn't care about its employees.


  5. "A Joke"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend

    I worked at American Customer Care full-time

    Pros

    Co-workers
    Decent hours
    Growth with very little effort

    Cons

    Unprofessional
    Low pay
    They hire any and everyone
    Half the people who came to work were high
    Dress code was a joke
    Stressful
    Unorganized
    Dirty


  6. Helpful (1)

    "Its a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Trout Run, PA
    Former Employee - Trainer in Trout Run, PA
    Recommends
    Approves of CEO

    I worked at American Customer Care (More than 10 years)

    Pros

    Bonus structured, people you work with

    Cons

    Low pay, no loyalty to long term employees


  7. "Worst job I ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Platteville, WI
    Former Employee - Anonymous Employee in Platteville, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Customer Care full-time (More than a year)

    Pros

    Good hours...9-5 with no weekends worked. So that's about the only thing I can think of. Maybe 1 or 2 people who worked there were decent.

    Cons

    Place was disgusting, people were more disgusting. Almost everyone who worked there waa negative. Executive in the company would come visit and was completely unprofessional. Company would micromanage and nitpick at any little thing. Would ask employees to dress nicer, in business attire...even though it was a call center and that kind of attire was completely unnecessary. Some people who worked there made minimum wage and could not afford to formal attire.

    Advice to Management

    Literally do everything the opposite of what you are doing now.

  8. "Unorganized and Misguided"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Platteville, WI
    Former Employee - Account Executive in Platteville, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Customer Care full-time (More than 5 years)

    Pros

    -High opportunity for growth with little effort
    -Good skills for resume

    Cons

    -Lack of communication between management, leads to very disorganized processes
    -Zero support or guidance from upper management
    -Very unprofessional upper management
    -Favortism happens often
    -Very little pay for what you do

    Advice to Management

    Invest in your management team - growth and success begins with people who are driven to work as a team to get things done and motivate others.


  9. "It's an "ok" place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Tier I Technical Support (Haier Project) in Montoursville, PA
    Former Employee - Tier I Technical Support (Haier Project) in Montoursville, PA
    Approves of CEO

    I worked at American Customer Care full-time (More than a year)

    Pros

    *Generally relaxed environment, sometimes stressful due to call volumes,
    *relaxed if there is a family emergency or sick child has to leave school early.

    Cons

    *Employees and team leaders often used drugs on breaks in the parking lot, sometimes came to work in the morning high on drugs
    *difficult to advance in the company


  10. "Unethical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Diego, CA
    Former Employee - Account Executive in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at American Customer Care full-time (More than 3 years)

    Pros

    Challenging career that pushes you hard to learn, grow and adapt.

    Opportunities to work with other locations helped to be exposed to a normal work environment outside of the San Diego office.

    Cons

    VP's that ran the San Diego office were unethical bullies that were married to each other, leaving all employees without a "safe" place to discuss any concerns.

    They lied to clients putting the ethical people in a very uncomfortable position.

    Advice to Management

    Before you can be "customer centric" you have to be "employee centric". A company that puts their employees first create future leaders and succeed in their perspective business. It's truly ironic that you are a customer service business.


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