American Eagle Outfitters Reviews | Glassdoor

American Eagle Outfitters Reviews

Updated July 13, 2017
328 reviews

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2.0
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
46 Ratings

328 Employee Reviews

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Pros
Cons
  • Don't get a lot of hours so if u want a lot of hours you are going to have to sell a lot of credit cards (in 184 reviews)

  • work life balance is harsh, low pay (in 57 reviews)

More Pros and Cons

  1. "I learned so much, except for how to treat people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Franklin, TN
    Former Employee - Assistant Store Manager in Franklin, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters full-time (More than 3 years)

    Pros

    Thorough training on everything from visuals-sales-operations
    Received valuable experience

    Cons

    Work/Life balance is missing
    Under-paid for the amount of stress
    Management is trained to think of associates as "they work for us, we don't work for them"
    Corporation has cultivated an environment that encourages hostile competitiveness and self-importance.

    Advice to Management

    Start with the people-piece. You cannot accomplish anything unless your lowest paid person is treated with as much respect and value as your highest paid corporate position.
    Teach your leaders to be leaders and not managers. Challenge them to be good to their team by encouraging transparent feedback that flows in all directions. Associates shouldn't be in constant fear of losing their jobs; they should be able to give and receive feedback daily and to view that feedback as a gift. There is a lack of grace within the company.


  2. Helpful (1)

    "Horrible Management and Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Diego, CA
    Former Employee - Sales Associate in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters part-time (Less than a year)

    Pros

    The employee discount was great- 60% off of 12 items a floor set, 40% off full priced clothing after that and 25% sale.

    Cons

    The schedule was always uploaded late meaning that sometimes you only knew you had a shift a day before hand. The management was rude and unorganized. The floor was a mess which made go backs an absolute dreed. There were also goals to get people to sign up for credit cards and rewards cards which upset costumers. Worst of all they only gave me 4-8 hours a week despite promising more. Overall a horrible experience.

    Advice to Management

    Update schedules on time and be fair to employees.

  3. Helpful (1)

    "Consistency is Key (And Its Missing at AEO)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Eagle Outfitters part-time (More than a year)

    Pros

    Great employee discount
    Coworkers are great

    Cons

    Lazy and inconsistent management
    Unclear and confusing direction
    Minimal training

    Advice to Management

    American Eagle provides a great product at a reasonable price. As a customer, its a great company. Translate that to the working experience! There is no reason management and tasking should be as unclear and contradictory as it is.


  4. Helpful (1)

    "A lot of work with low payoff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Strongsville, OH
    Former Employee - Retail Sales Associate in Strongsville, OH
    Doesn't Recommend

    I worked at American Eagle Outfitters (Less than a year)

    Pros

    Employee Discount is high
    Sales Rewards

    Cons

    Minimum Wage
    A lot of "on call" shifts
    Won't hire if you aren't available all weekend


  5. Helpful (1)

    "Design"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Designer in New York, NY
    Former Employee - Senior Designer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters full-time (More than a year)

    Pros

    Great open office with lots of light.

    Cons

    Poor senior management and HR team.


  6. "Part Time Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Moorestown, NJ
    Former Employee - Sales Associate in Moorestown, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters part-time (More than a year)

    Pros

    40% discount
    Flexible Hours
    Fast paced and positive work environment

    Cons

    Obviously a lot of favoritism within management towards certain employees. Made working there incredibly difficult.

    Advice to Management

    Efficiently ran company, just a few problems with management due to their favoritism.


  7. Helpful (1)

    "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in West Nyack, NY
    Former Employee - Assistant Store Manager in West Nyack, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters full-time (More than a year)

    Pros

    Employee discounts and incentives are fantastic. You can get a lot of great deals through the company.

    Cons

    Things are not well-executed or planned accurately most of the time. Not everybody is held to the same standards. Not customer-service oriented like it suggests.

    Advice to Management

    Give more hours to support customer service.

  8. Helpful (1)

    "Stockroom Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier/StockRoom in Annapolis, MD
    Former Employee - Sales Associate/Cashier/StockRoom in Annapolis, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters part-time (More than a year)

    Pros

    fun coworkers, great employee discount

    Cons

    very cheap pay, overworked, under appreciated


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at American Eagle Outfitters part-time (Less than a year)

    Pros

    Get to meet some cool people and the job is somewhat flexible with hours

    Cons

    very busy position, and its only a sort of lottery at first and then if you're liked enough then they ask if you would to stay permanently


  10. Helpful (1)

    "Managers are always condescending"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Phoenix, AZ
    Former Employee - Sales Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters part-time (Less than a year)

    Pros

    the coworkers are always fun
    discount on clothes (40-80%)

    Cons

    managers are very condescending
    managers don't believe you if you say you didn't do something
    managers don't appreciate a 32% conversion rate and will say you're bad at sales
    HORRIBLE hours (floor sets are from 10pm-8am along with new shipment)
    No advnacement

    Advice to Management

    Don't be so condescending to your employees. Lift them up when they aren't doing something wrong. Give them the benefit of the doubt if they say they didn't do something.


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