American Eagle Outfitters Reviews | Glassdoor

American Eagle Outfitters Reviews

Updated April 28, 2017
2,484 reviews

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Full-time Part-time

3.6
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
494 Ratings

2,484 Employee Reviews

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Pros
Cons
  • Don't get a lot of hours so if u want a lot of hours you are going to have to sell a lot of credit cards (in 180 reviews)

  • work life balance is harsh, low pay (in 57 reviews)

More Pros and Cons

  1. Helpful (2)

    "Not worth the discount"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Representative in York, PA
    Former Employee - Floor Representative in York, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Unless you like retail. I guess you can hide in front of a jean wall and fold for four hours and think to yourself about things if you like. The discount is nice, of course. They reopened the ability to buy for other people, too.

    Cons

    But still. You stand on your feet for 8 hours at a time. During busy season, forget time off and forget getting a break, even if the law states that you need one. I've worked with numerous managers and barely respected any of them. It doesn't take rocket science to run a retail chain. It's boring.

    Advice to Management

    Don't act like your job is the best thing in the world and make your employees miserable in the process. It's American Eagle, not NASA. Take certain things seriously and let others go.


  2. Helpful (1)

    "DO NOT WORK FOR THIS COMPANY"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Springfield, PA
    Former Employee - Assistant Manager in Springfield, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good paying job, offer bonus and good discount, good sales associates, good vacation, good health benifits

    Cons

    No opportunities for advancement, false promises, bad leadership, They ask for help, but with no reward. NOT worth the pay for all the work that is asked of you.

    Advice to Management

    NONE


  3. "quick fun job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Stock in San Diego, CA
    Former Employee - Sales Associate/Stock in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good employee discount,good music atmosphere.fun environment to meet new young people

    Cons

    poor management,poor pay,no room for improvement.management needs more hr training and must be forced to respect associate both emotionally and physically at work.

    Advice to Management

    management needs to reward employees on work related issues not on personal preference.they also need to follow through on promotions and pay increases.respect all employees and customers.


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  5. "american eagle"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Beaumont, TX
    Former Employee - Sales Associate in Beaumont, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Well for people in school its a good parttime job to work. You get a decent discout

    Cons

    Not getting raises, ability to move up in company, management not very competent themselves.

    Advice to Management

    Offer better benefits maybe or raises to people who deserve them


  6. Helpful (1)

    "Low pay and pretentious management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Glendale, AZ
    Current Employee - Sales Associate in Glendale, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Discount on clothing is a plus

    Cons

    Limited hours, they'll hire anyone, even the 40yr old mom. The management lacks any real initiative and treats employees like they're 5.

    Advice to Management

    Treat the employees how you would like to be treated. Have some respect for the quality name brand and hire people that are willing to do work. The people that have worked in retail before need to be placed more effectively. Take 5 minutes out of your day and talk with the employees after they've touched all areas of the floor. See what they like and you'll have the store running a thousand times better. As of now it looks like a bunch of clowns piled in there.


  7. Helpful (1)

    "hired too many people did not give enough hours."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Temecula, CA
    Former Employee - Sales Associate in Temecula, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    there is a pretty good discount on clothes.

    Cons

    manager was rude, too pushy on getting to sell credit card. hired wayyyy to many people and did not give nearly enough hours. possibility of not getting any hours for the week and they expect you to not get a second job..

    Advice to Management

    Appreciate your workers and relax on the credit card selling. Customers dont want to be constantly nagged and pushed to sign up for a stupid credit card that they will never use.


  8. "AEO"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Respected Brand
    Fun environment
    Multiple incentives and great discounts

    Cons

    Work life balance not a priority
    Multiple focuses all with same intensity
    Amount of work within given payroll is difficult
    Management disrespectful of teams

    Advice to Management

    Seek to understand


  9. Helpful (2)

    "AE is the most horrible Company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Coral Springs, FL
    Former Employee - Store Manager in Coral Springs, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There were no Pros except for my staff in the store.

    Cons

    They work you like a dog. There was limited training when coming onboard. DM's and RM's are the most ignorant people you would ever meet. I went through 5 DM's in 1.5 years! There is absolutely no positive reinforcement. Their payroll ladder is a joke! And there are so many tasks to do everyday to which it is impossible to "customer service." Just horrible.

    Advice to Management

    Upper management need to get a job as a grocery store bagger. That's all they would be good at.


  10. "Aerie by American Eagle Outfitters"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Bloomington, MN
    Current Employee - Sales Associate in Bloomington, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    For the most part, the other sales associates were fun girls and easy to get along with. They weren't terribly judgemental toward alternative apperances (a few girls including myself had more unusual piercings and visible tattoos). The pay was average for most retail stores.

    Cons

    Nobody in management is above the age of 25 and have confessed that it's their first time in a leadership/management position, leaving them fairly ignorent of their duties. They definately play favourites. They overhire their seasonal staff, leaving any seasonal employees to be lucky if they even get 3 or 4 hours a week. They will send employees home frequently, even if it's not even an hour into said employee's shift. They will cancel shifts at the last minute for many employees. They will punish some employees for asking one another a breif question while joining in on long conversations with others. They are not clear in explaining policy changes and the like and get irritated when employees ask for them to explain again. Management has a hard time getting back to employees about grievances or concerns, it takes constant calls and conversations. It's next to impossible to gain hours.

    Advice to Management

    Give your newer employees more of a chance to prove themselves, allow them to work more often to get better at their jobs. Be more fair with hours, don't get all the shifts to the veteran employees and the few scattered employees to the remaining few. And when employees have questions or concerns, try to get back to them or meet with them as soon as you can. When you don't, it seems like you don't care about how they're feeling with their job.


  11. "Good for a short time"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milpitas, CA
    Current Employee - Anonymous Employee in Milpitas, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I enjoyed working here at first...the people were nice, they taught me all i needed to know, i thought it was a cool place to work...also, if you work hard (and someone actually notices) you get more hours. . .

    Cons

    * no recognition for a job well done
    *poor communication
    *poor pay, and if there is no payroll, poor hours
    *basically told me AE was more important than life/school/etc

    Advice to Management

    Give some credit for the people who are working their butts off in your stores, and bump up the pay, because we don't make enough to be doing the things we're doing or dealing with the pain in the butt customers we deal with.


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