American Eagle Outfitters Reviews | Glassdoor

American Eagle Outfitters Reviews

Updated July 23, 2017
2,601 reviews

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2,601 Employee Reviews

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Pros
Cons
  • There is a big emphasis on meeting sales goals as well as getting customers to sign up for rewards and credit cards (in 187 reviews)

  • work life balance is harsh, low pay (in 57 reviews)

More Pros and Cons

  1. "Not bad working with them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate in Calexico, CA
    Former Employee - Sales Associate in Calexico, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Eagle Outfitters part-time (More than a year)

    Pros

    They are flexible with your schedule.

    Cons

    Difficult to get promotion or raise.


  2. Helpful (1)

    "Horrible Management and Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Diego, CA
    Former Employee - Sales Associate in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters part-time (Less than a year)

    Pros

    The employee discount was great- 60% off of 12 items a floor set, 40% off full priced clothing after that and 25% sale.

    Cons

    The schedule was always uploaded late meaning that sometimes you only knew you had a shift a day before hand. The management was rude and unorganized. The floor was a mess which made go backs an absolute dreed. There were also goals to get people to sign up for credit cards and rewards cards which upset costumers. Worst of all they only gave me 4-8 hours a week despite promising more. Overall a horrible experience.

    Advice to Management

    Update schedules on time and be fair to employees.

  3. Helpful (1)

    "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Eagle Outfitters full-time (More than 5 years)

    Pros

    Discounts
    Casual dress attire
    Great employees

    Cons

    -Politics with upper management
    -unrealistic workload based on payroll provided
    -no fulltime positions unless your management

    Advice to Management

    -Provide fulltime for employees which would give them incentive to stay
    -Politics...look at performance vs. Who you know
    -Accountability needs to be more on upper management...on why so many managers are leaving American eagle.


  4. "Great people, inconsistent hours."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Christiana, DE
    Current Employee - Sales Associate in Christiana, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Eagle Outfitters part-time (More than a year)

    Pros

    Generally, everyone who works here is great. Store manager isn't the greatest, but I would imagine that this isn't universally the case.
    GREAT employee discount: 60% off your first 12 items/floor set up to $60 per item (so basically 60% off everything but jackets.) 40% off otherwise. 25% off clearance.

    Cons

    Hours are very inconsistent. I will have weeks that I have 5 shifts that are 8 hours long, and other weeks where I have one four hour shift. No obvious pattern to it either.

    Advice to Management

    When your employees ask for hours, and make good sales, give them hours, don't hire new people if people are already getting very few hours, feels like the company doesn't care about the SA's as a result.


  5. Helpful (1)

    "Visual Lab Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Lab Associate in Pittsburgh, PA
    Current Employee - Visual Lab Associate in Pittsburgh, PA
    Doesn't Recommend
    No opinion of CEO

    I have been working at American Eagle Outfitters part-time (More than a year)

    Pros

    Easy job, cool environment, nice people

    Cons

    Can be really boring, low pay, glorified sales associate


  6. Helpful (1)

    "Consistency is Key (And Its Missing at AEO)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Eagle Outfitters part-time (More than a year)

    Pros

    Great employee discount
    Coworkers are great

    Cons

    Lazy and inconsistent management
    Unclear and confusing direction
    Minimal training

    Advice to Management

    American Eagle provides a great product at a reasonable price. As a customer, its a great company. Translate that to the working experience! There is no reason management and tasking should be as unclear and contradictory as it is.


  7. "AEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Freeport, ME
    Former Employee - Part Time Sales Associate in Freeport, ME
    Recommends

    Pros

    Open Communication, Positive Atmosphere, Friendly coworkers, Good Management

    Cons

    Lots of other workers, not enough hours available

    Advice to Management

    Management is very good for the most part!

  8. "Administrative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administration in Pittsburgh, PA
    Former Employee - Administration in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Eagle Outfitters (More than 10 years)

    Pros

    Young and cool atmosphere; great training programs; generous benefits and compensation; good product; generous discount in stores

    Cons

    Higher Management sometimes out of touch; going through growing pains; unsure of company direction; not always good work balance

    Advice to Management

    Decide on company direction; incorporate better work balance


  9. "Great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seller in East Brunswick, NJ
    Former Employee - Seller in East Brunswick, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Eagle Outfitters part-time (More than a year)

    Pros

    Managers really care about employees, free stuff from store competitions, good hours, opportunities for higher positions

    Cons

    on-calls most of the time taken


  10. Helpful (1)

    "A lot of work with low payoff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Strongsville, OH
    Former Employee - Retail Sales Associate in Strongsville, OH
    Doesn't Recommend

    I worked at American Eagle Outfitters (Less than a year)

    Pros

    Employee Discount is high
    Sales Rewards

    Cons

    Minimum Wage
    A lot of "on call" shifts
    Won't hire if you aren't available all weekend


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