American Equity Mortgage Reviews | Glassdoor

American Equity Mortgage Reviews

Updated July 16, 2017
92 reviews

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3.2
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Deanna Daughhetee
42 Ratings

92 Employee Reviews

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Pros
  • Sales Training - designated onboarding class once hired (in 8 reviews)

  • The atmosphere and culture at American Equity is very family oriented and allows for a great work/life balance (in 4 reviews)

Cons
  • They tack it all on by saying the borrower won't have any closing costs, yet add it all back into the loan making them owe 16,000 more than they should (in 5 reviews)

  • They tell you they can close loans in 30 days on avg (in 5 reviews)

More Pros and Cons

  1. "An Employer who really cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Saint Louis, MO
    Current Employee - Vice President in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Equity Mortgage full-time (Less than a year)

    Pros

    The company is very committed to their vision to get their employees and clients to A Better Place.

    Cons

    I cannot identify a con because they are focused on success for their employees and clients.

    Advice to Management

    Continue to build relationships and expand into new markets so more people can benefit from the good work that you do.


  2. "Orginator"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at American Equity Mortgage full-time (Less than a year)

    Pros

    Good training and trying to get things on track when I left

    Cons

    I left in the beginning of the company trying to get things turned around, Employees were let go and people quitting and did not make for a comfortable environment. I thinks things are changing for the better now.

    Advice to Management

    no advice

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    We have recently launched our new core values which will be our guiding principals. We are focused on relationship based selling to provide the best lending solutions to our clients. We care about... More

  3. Helpful (2)

    "Mortgage Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Planner in West Palm Beach, FL
    Former Employee - Mortgage Planner in West Palm Beach, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Equity Mortgage full-time (Less than a year)

    Pros

    Remote or In House work.

    Cons

    They promised to give leads & none were given. Plus management at my location needs to be brought up to speed on doing loans, credit & processing. They also said it was a Dalary plus commission but failed to mention that you have to work the entire 15 days in any pay period to get paid for it. It was somewhat of scam.

    Advice to Management

    Train your management or at least hire people that know how & what to do in certain situation or find out from someone else. Also telling Realtors that have to have 46 day contracts to give them their Close on time gaurantee is not helping you get business.

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    For information on our Close on Time Guarantee please vist http://www.americanequity.com/close-on-time-guarantee.html The compensation of our originators varies based on prodection and experience... More


  4. "Mortgage Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Consultant in Bellevue, WA
    Former Employee - Mortgage Consultant in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Equity Mortgage full-time (Less than a year)

    Pros

    Seattle office has a great manager and high producing individuals. The office culture was perfect for me. Competitive and supportive. They are constantly the top producing office in the company.

    Cons

    Middle management (VP's etc.)are constantly contradicting one another. HR and training are never on the same page and the overall operation of the company is inefficient and combative from all involved.

    Advice to Management

    Set standards and stick to them for more than a pay period.

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    We have launched a comprehensive onboarding process for our new originators to support their success. Our onboarding process is a collaborative effort between our Talent Acquisition, Employee... More


  5. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Equity Mortgage full-time

    Pros

    Cool Manager, Fun Events, Nice co-workers

    Cons

    Pay was never reviewed the entire time I was there

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    We acknowledge that all employees should understand their compensation. Compensation is first discussed at time of hire and then during performance reviews. The frequency of performance reviews... More


  6. "Terrible Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Equity Mortgage (Less than a year)

    Pros

    There are none. They are losing money and can't retain employees.

    Cons

    Terrible management, terrible benefits, pay isn't competitive. They claim they care about the employees, but Deanna only cares about making sure she has her pockets lined.

    Advice to Management

    Stop letting Deanna micromanage everything. The company is severely top heavy. They seem to throw money at hiring new high level execs instead of allocating that money towards fixing the morale problem. Terrible management.

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    As is the case in any company, there will be a change in personnel. These changes are business decisions to remain competitive in an ever changing market. At AEM our focus is to provide lending... More


  7. "Mortgage Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Consultant in Atlanta, GA
    Former Employee - Mortgage Consultant in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Equity Mortgage full-time (Less than a year)

    Pros

    High Energy Environment, great training program

    Cons

    Poor product makes the sales process like pulling teeth

    Advice to Management

    Get a better product

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    We offer a wide array of lending solutions to meet the needs of our clients for both purchases and refinances. The best product for out clients is based on their needs which are identified in the... More

  8. "Decent pay but poor benefits & not much job security."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Mortgage Loan Processor in Saint Louis, MO
    Former Employee - Retail Mortgage Loan Processor in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Equity Mortgage full-time (Less than a year)

    Pros

    My team lead (direct supervisor) there was amazing.
    Pay was competitive.
    There was a good camaraderie there among fellow employees.
    I learned a great deal about the mortgage industry.

    Cons

    Benefits were very poor, insurance was expensive.
    Very little vacation time was given. Only 5 days after 6 months of employment.
    Not secure, was laid off with no notice due to lack of business because of rising interest rates.
    Training was virtually non-existent, it was fly by the seat of your pants. Sink or swim environment.
    High turnover.

    Advice to Management

    A better training program is needed for processors.
    Benefits package needs serious improvement.
    If layoffs are eminent, try to place employees in "slow" departments into other positions.

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    Rising health care costs mean a rise in Employee Benefit Care Plans. This is a nationwide trend that is being experienced in all industries. We offer a wide array of benefits to our employees so... More


  9. "Mortgage processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Equity Mortgage full-time (Less than a year)

    Pros

    None to mention . Just being honest

    Cons

    Poor management. They tell you at last minute to work overtime. None of the management personnel are honest or professional.

    Advice to Management

    Install a revolving door. No one stays for long. Especially if they are good.

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    Overtime is not routinely required and is offered as flexible time when a need for it arises to meet business demands.


  10. "Mortgage Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Consultant in Saint Louis, MO
    Current Employee - Mortgage Consultant in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Equity Mortgage full-time (Less than a year)

    Pros

    Management, mentors (the best in the industry) and executives, onboard training, environment, base pay plus commissions, leads provided, team player mentality, focused on providing superior solutions AND relationship building with customers. Solid benefits and on-site cafeteria......and of course free coffee and tea all day long!

    Cons

    If you can't meet the requirements or get on board with the sales process you will be looking for another position. But then what job do you get to keep if you can't fullfill the duties of the position.

    Advice to Management

    Keep on being awesome!

    American Equity Mortgage Response

    Jul 19, 2017 – Vice President Employee Experiences

    We are proud to offer a very strong training program for our originators. In any sales position there are expectations for performance. We believe that our onboarding process, training and and... More


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