American Equity Reviews | Glassdoor

American Equity Reviews

Updated November 28, 2017
17 reviews

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3.1
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John M. Matovina
3 Ratings

17 Employee Reviews

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  1. "Mail Center Service Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mail Center Service Center in West Des Moines, IA
    Current Employee - Mail Center Service Center in West Des Moines, IA
    Recommends
    Positive Outlook

    I have been working at American Equity full-time (More than 10 years)

    Pros

    They treat you like family

    Cons

    They need to take you serious

    Advice to Management

    Listen to your employees


  2. "Service Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician
    Current Employee - Service Technician
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Equity full-time (More than a year)

    Pros

    Great culture, tons of benefits, appreciated and valued.

    Cons

    Since employees are treated so well, they can become almost spoiled and take advantage of the company's generosity. Internally fill open positions (good for existing employees, hard to get in new talent)

    Advice to Management

    Keep up the great work. Be stricter sometimes to remind employees of the privileges you give them.

  3. Helpful (1)

    "Just awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in West Des Moines, IA
    Former Employee - Service Technician in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Equity full-time (Less than a year)

    Pros

    Off at 1 on Fridays.

    Cons

    Awful, awful place to work. I love how they always used to talk about "culture" and how that their biggest concern is their employees happiness. Give me a break. If you want to be micro managed and work in a call center doing customer service for your entire life due to no upward mobility and managers that go out of their way to keep you in your role, boy is this the place for you. I really feel bad for the people that are just getting out of college and hoping to start a long career with a great company, because you won't get that here. STAY AWAY. I was naïve and I wish I would have done my homework before accepting a job right out of college with this terrible company. I hope this review finds you before you accept any job here. Thank goodness I got out when I did and am now happily employed at a much better company that treats me like a valued team member.

    Advice to Management

    You're not worthy of my advice. You don't listen to people anyways.


  4. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Des Moines, IA
    Current Employee - Anonymous Employee in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Equity full-time (More than 3 years)

    Pros

    This is a company that truly cares about its employees. It isn't just words but consistently shown by actions. Provides promotion from within. Best most humble CEO.

    Cons

    That all employees don't always appreciate the great company they work for. Employees can have entitlement attitude trim time to time rather than appreciative attitude.

    Advice to Management

    Don't ever change the family caring culture. That was the secret sauce that escalated the company to tremendous success so quickly. It is the foundation for which to continue to build the castle upon.


  5. "ok culture if you came from a place with no/bad culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Equity full-time

    Pros

    Off early on Fridays, Benefits, Team environment

    Cons

    is a call center, micromanaged in some areas, HR is unprofessional

    Advice to Management

    catch up with the culture wave and make AE's culture better. Everyone says it is good, but that is because a lot of people came from worse ones.


  6. "Job 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at American Equity full-time

    Pros

    Flexible hours. Laid back atmosphere. Great team answer work environment.

    Cons

    Poor 401k match. Very low pay. Lack of mobile working. Building is dated

    Advice to Management

    Pay more. Add mobile work opportunities. Increase 401k options


  7. Helpful (6)

    "HORRIBLE UNFAIR PRACTICES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Annuity Service Technician in West Des Moines, IA
    Former Employee - Annuity Service Technician in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros when it comes to being treated as a human being.

    Cons

    If you don't fit in with the click, forget your job and leave. I was bullied and shown the door.

    Advice to Management

    HR is the most unprofessional I have ever dealt with. They should be under investigation.

  8. "Service specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in West Des Moines, IA
    Former Employee - Service Specialist in West Des Moines, IA
    Recommends
    Neutral Outlook

    I worked at American Equity (More than 5 years)

    Pros

    Amazing place to grow. Amazing bonus you get every year twice a year.

    Cons

    Hr can be a joke. And I sometimes felt like I was in highschool.

    Advice to Management

    I don't have anything I really can give advice about.


  9. "A+ overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Des Moines, IA
    Current Employee - Anonymous Employee in West Des Moines, IA
    Recommends
    Positive Outlook

    Pros

    Great hours and benefits. Growing company with small company feel. Lots of perks.

    Cons

    Some old fashion ways that need to be let go . . . But company is in a transition to more progressive ideas while maintaining some of the old fashion ideas that still work.

    Advice to Management

    Stay or become more in touch with how the employees really feel . . . Beyond what the managers say.


  10. Helpful (4)

    "Mind Numbing work while constantly being Micro Managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in West Des Moines, IA
    Former Employee - Service Technician in West Des Moines, IA
    Doesn't Recommend

    I worked at American Equity full-time (Less than a year)

    Pros

    37.5 hour work week
    Off at 1 on Fridays
    Nice Benefits

    Cons

    I graduated with a 4 year degree in marketing and management and I was treated like I was an idiot that didn't know up from down. I was basically forced out because they told me I was "hanging up on people". I got called up to HR and got accused of being a liar for 20-30 minutes. I would never recommend anyone to work at this place.

    Advice to Management

    Stop micro managing and treat people like they are people, not robots/idiots.


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