American Express Reviews in Burgess Hill, England | Glassdoor

American Express Burgess Hill Reviews

Updated December 5, 2017
9 reviews

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Burgess Hill, England (UK)

4.2
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American Express Managing Director Rafael Marquez
Rafael Marquez
1 Rating

9 Employee Reviews

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Pros
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  1. "American Express is an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Burgess Hill, England (UK)
    Current Employee - Software Engineer in Burgess Hill, England (UK)
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Flexible Working
    - Excellent focus on employees
    - Very good salary and progression opportunities
    - Friendly work environment with a good focus on work/life balanace

    Cons

    - Hard to make a big difference
    - There can be quite a bit of red tape in projects

    Advice to Management

    Keep doing what you're doing.


  2. "Simply the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Burgess Hill, England (UK)
    Current Employee - Director in Burgess Hill, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Supportive of...

    Flexible working - I am about to take fifteen weeks shared parental leave.

    Training needs - Amex have paid for my Masters degree, BCS membership, PRINCE2, SAFe + numerous other courses & qualifications.

    Employee relocation - Personally have moved to Sydney (& back) whilst colleagues have moved to Australia, Singapore, India & all over the US.

    Cons

    Could pay more ...but couldn't everywhere.

  3. "High pay rates but poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Burgess Hill, England (UK)
    Former Employee - Software Engineer in Burgess Hill, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Strong work life balance
    High pay rates.

    Cons

    Slow progression
    People doing jobs they are in fact overqualified for
    Difficult to change job functions
    Company constantly in transitional stages so high rates of redundancy

    Advice to Management

    Hire and promote based on skill not popularity. Allow transitions between roles that make sense.


  4. Helpful (5)

    "Good pay, fairly good office culture, usual corporate politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Burgess Hill, England (UK)
    Current Employee - Software Engineer in Burgess Hill, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express part-time (More than 5 years)

    Pros

    One of the most generous pay and benefits packages outside of London
    Good working hours - some people work late but you don't feel obliged to work past 5pm and many people leave early and work flexible patterns.
    Occasional or regular home-working is possible in many teams
    A fair amount of 'fun' activities and training opportunities onsite to keep employee morale up
    Lovely new office building

    Cons

    - Typically male dominated workplace in tech organisation. A macho culture in some teams - if you're not into sports, cars and going to the gym, you might not have much to chat to your colleagues about.
    - Performance/year-end ratings process is tedious, draining, unfair and unpleasant, nasty feedback is given under the guise of 'constructive criticism'.
    - Frequent "restructures" - redundancies nearly every year, job doesn't feel secure
    - Have seen leaders bully employees, no easy way to report this without fear of consequences
    - American corporate culture - for obvious reasons - and a lot of the 'good stuff' happens over in the US so UK teams are often left feeling powerless or second-best.
    - Have also seen younger colleagues ostracized in teams of long-tenured employees
    - Lots of secrecy about all sorts of decision making, lack of openness, of course some things have to be confidential at a financial company but some decisions that affect employees, should be openly discussed rather than whispering about literally everything as if we're cold war spies!
    - Lots of incompetent people holding onto their positions by charming leadership - 'networking' seems more important than actual competence at doing your job
    - Likewise, incompetent people seem to feel threatened by employees who are actually talented, so some of these talented individuals end up at the bottom of the pile, of course the sensible ones leave for greener pastures!
    - The year-end rating system pits employees against eachother instead of encouraging collaboration, and again, charming your leaders and blowing your own trumpet loudly seems to be a faster route to success than actually doing a good job.
    - It's even worse the higher up you go, with VPs always trying to protect and expand their empire as if it's Game of Thrones, this is not immediately evident when you're lower down the ranks but have a frank discussion with a VP and you realise how much they're playing eachother for bonuses and survival.
    - Terrible food and coffee in canteen...

    Advice to Management

    Cut the corporate politics and be genuine and open with employees.
    Improve year-end process to be more positive.
    Make the workplace more welcoming for women - less 'lad culture' and more female tech hires would be a good start.
    Better coffee and canteen food!


  5. "Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Burgess Hill, England (UK)
    Current Employee - Anonymous Employee in Burgess Hill, England (UK)
    Approves of CEO

    Pros

    Flexible working hours, working from home, private health care

    Cons

    Low salary compared with other companies


  6. "Needs to move into the 21st Century"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Team Leader in Burgess Hill, England (UK)
    Current Employee - Technical Team Leader in Burgess Hill, England (UK)
    Recommends
    Negative Outlook

    I have been working at American Express full-time (More than a year)

    Pros

    Nice friendly people. Supportive of working parents. Great working facilities.

    Cons

    Lack of Technical knowledge by decision makers in Technical departments. Needs to move very quickly to compete with other financial companies or it could go under. Technical departments need to be Autonomous from the rest of the company.

    Advice to Management

    Need to replace a lot of the existing management layer with new Technical management layer.


  7. "Overall great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer II in Burgess Hill, England (UK)
    Current Employee - Software Engineer II in Burgess Hill, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express (More than 3 years)

    Pros

    - Agile
    - Great people to work with
    - Flexible hrs
    - Lots of learning opportunities
    - 35hrs week full-time
    - Good career opportunities

    Cons

    - Strong divide between business and tech
    - Frequent business transformations and re-orgs
    - Stock market results dictates company strategy

    Advice to Management

    Be more open to innovation and less politics

  8. "Good company to work for.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst in Burgess Hill, England (UK)
    Current Employee - Senior Programmer Analyst in Burgess Hill, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Career opportunities world-wide
    - At least trying to meet the average salary in the market
    - Many employees staying 5-30 years with the company
    - Trying to provide "work-life-balance" environment for the employees
    - For a company with over 150 years of history, tens of thousand employees globally, executives and senior leadership try to keep the company young in terms of culture, etc.

    Cons

    - Few opportunities beyond director level
    - In-fighting and politics, as much as expected for a large, global company
    - Salary and benefits are not very competitive while meeting the market average


  9. "It's a wonderful life"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Architect in Burgess Hill, England (UK)
    Current Employee - Technical Architect in Burgess Hill, England (UK)
    Recommends
    Approves of CEO

    Pros

    The people are great, at all levels. If you have a good idea then it will get picked up and used (or at least thought about). The hierarchical nature of the company is mainly around the structure for reporting. If you need to gain approval of a senior member of staff, or just want a chat, then they tend to have open doors.

    Cons

    It's a big company, so there can be quite a bit of bureaucracy. We are global, so there can be a lot of work outside of "normal" hours.

    Advice to Management

    This is a difficult time for the company, and I think Senior Management are doing a good job in letting us know what is going on.


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