American Express Global Business Travel Reviews
Updated Jan 26, 2023
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Found 1,339 of over 2K reviews
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Top Review Highlights by Sentiment
- "Work is flexible and you can work from home most times as long as the work gets done on time and you meet your targets." (in 84 reviews)
- "Senior leadership acts like they are the CEO of the company and can throw you out whenever needed." (in 33 reviews)
Ratings by Demographics
This rating reflects the overall rating of American Express Global Business Travel and is not affected by filters.
- Race / Ethnicity
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- Veteran Status
- Former Employee★★★★★
Pros
Great culture, working environment, and focused company
Cons
None, cause I never worked there
- Current Employee★★★★★
Pros
I get to work with some of the best people I know, doing what they love.
Cons
Frequent reorganizations and the typical trappings of the corporate world at the higher levels
- Current Employee, more than 10 years★★★★★
Pretty much every TRUE (pre sale to GBT ) I ever worked with are gone…
Nov 11, 2022 - Travel ConsultantRecommendCEO ApprovalBusiness OutlookPros
Working from home and hotel discounts ..that’s about it.
Cons
Pretty much everything, Travel counselors are expected to do their work nonstop and train new employees because they only get some online training and account resources are severely lacking. If you call a Team Leader,you are 99% to be told to check with another agent as the TLs don’t know the accounts from their butts, I woukd be trying to do my work and I’d have a screen full of messages asking for help from new agents…and having to take calls non stop,no after work time given..,it’s pure hell. And since I had a ton of additional experience,I had help requested from departments I didn’t even work in. Don’t ever expect help from HR..,they are outsourced and could care less. I had to take FMLA,and had over 400 accumulated paid sick hours. I had to read NY State law to them,and they still fought me tooth and nail. Then,I had “management “ pressuring my to resign,so they wouldn’t have to pay me. The true American Express had the Blue Box Values, GBT hasn’t got a value to their name. Health insurance under the OG Amex was great..,GBTs is HORRIBLE.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Great benefits , plenty room for advancement
Cons
Poor schedules available , have to wait one year to get a better schedule not much work life balance
- Former Employee, more than 5 years★★★★★
Good work culture but less salary compared to market
Jan 16, 2023 - Business AnalystRecommendCEO ApprovalBusiness OutlookPros
Work environment is really flexible.. Will be a perfect company for those who needs their job to be flexible. Growth opportunities.
Cons
Less salaries compared to market. Average health benefits. No bonus for non managerial positions
- Former Employee★★★★★
Great company
Dec 29, 2022 - Corporate Travel Counselor in Richmond, VARecommendCEO ApprovalBusiness OutlookPros
Lots benefits, travel perks, extra commission on top of base salary.
Cons
The Commission caps out and you will hit a ceiling.
- Current Employee, less than 1 year★★★★★
Pros
Smart and friendly immediate and expanded teams with leaders who champions work-life balance. Opportunity to learn/develop skills in new areas and work with colleagues from around the globe in a 100% remote role. Strong supporter in and partner with environmental, social initiatives and organizations. Places focus on DEI through talent identification and development
Cons
So many great ideas and not enough time to implement them all :-)
Continue reading - Former Employee, more than 10 years★★★★★
Pros
Benefits are decent for the most part
Cons
Don't listen to the frontline staff.
Continue reading - Former Employee★★★★★
Wouldn’t recommend
Jan 10, 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Good schedule to choose from
Cons
Not enough help Pay Getting time off is impossible 7sick days a year TL’s don’t know what their doing
Continue reading - Current Employee, more than 1 year★★★★★
Pros
you get to build communication skills
Cons
work outside working hours is a normal thing
Continue reading
American Express Global Business Travel Reviews FAQs
American Express Global Business Travel has an overall rating of 3.8 out of 5, based on over 1,556 reviews left anonymously by employees. 68% of employees would recommend working at American Express Global Business Travel to a friend and 62% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
According to anonymously submitted Glassdoor reviews, American Express Global Business Travel employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at American Express Global Business Travel. This rating has decreased by -3% over the last 12 months.
68% of American Express Global Business Travel employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Express Global Business Travel 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at American Express Global Business Travel to be culture, coworkers, benefits and the cons to be senior leadership, management, career development.
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