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American Express Global Business Travel Reviews
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    American Express Global Business Travel Reviews

    Updated February 19, 2019
    397 reviews

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    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Doug Anderson
    140 Ratings

    Employee Reviews

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    Pros

    • "Work from home, supportive coworkers, great product" (in 53 reviews)

    • "Supportive leaders who who go to bat for you and great work life balance with no expectations to check emails when you are off" (in 29 reviews)

    Cons

    • "Under resourced, lack of work-life balance" (in 20 reviews)

    • "they should NOT be allowed to refer themselves as American Express" (in 31 reviews)

    More Pros and Cons

    1. "Great company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Development in Phoenix, AZ
      Current Employee - Business Development in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Express Global Business Travel (Less than a year)

      Pros

      Work from home, supportive coworkers, great product.

      Cons

      None so far, pretty happy with everything so far.

      Advice to Management

      Keep it up!

    2. "Change is constant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Director
      Former Employee - Director
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at American Express Global Business Travel full-time (More than 3 years)

      Pros

      There are a lot of good people.

      Cons

      Frequent changes to senior management.

      3. Join the American Express Global Business Travel team
      See Our Latest Jobs

    3. Helpful (1)

      "Mixed feelings"

      StarStarStarStarStar
      Current Employee - Corporate Travel Consultant
      Current Employee - Corporate Travel Consultant

      I have been working at American Express Global Business Travel full-time (More than 3 years)

      Pros

      Great PTO, flexibility to schedule time off, schedules

      Cons

      The salary can be better. I know I am not making what I am suppose to be making

    4. Helpful (6)

      "Business Development"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at American Express Global Business Travel full-time

      Pros

      Valuable branding with Amex will get you in the door.

      Cons

      Change management lacks communication and terrible sales environment. No recognition. The service we provide is poor and clients are always leaving.

      Advice to Management

      Stop suppressing content to pad our your pockets with preferred suppliers and fix the biggest issue of all: client/account management

    5. Helpful (3)

      "Bait and switch is right"

      StarStarStarStarStar
      • Comp & Benefits
      Former Employee - Travel Counselor
      Former Employee - Travel Counselor
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at American Express Global Business Travel full-time (Less than a year)

      Pros

      Able to stay home....no commute. Equipment and internet is provided to you. Other than that there are no other pros

      Cons

      Training is self taught and when you have a problem or are stuck you are told to ask your lead and all they do is pass the buck over and tell you to talk to so and so. My lead emailed everyone on my team asking why a particular counselor signed out to go to restroom. The epitome of unethical!!

      Advice to Management

      Start over and do give one team 25 accounts to cover

    6. Helpful (3)

      "They mislead you"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Corporate Travel Agent in Seattle, WA
      Former Employee - Corporate Travel Agent in Seattle, WA
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at American Express Global Business Travel full-time (Less than a year)

      Pros

      Work from home. No commute to get to work. Pay is decent.

      Cons

      Training is awful. They bait and switch. Stay away from this company! They are no longer owned by American Express. They just carry the name.

      Advice to Management

      Don’t stretch your leadership team so thin that they aren’t available to interact with the employees.

    7. Helpful (1)

      "Director"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at American Express Global Business Travel full-time (Less than a year)

      Pros

      Great benefits, training, compensation, and opportunity.

      Cons

      Layoffs and spin off from AMEX.

    8. Helpful (3)

      "Horrible management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Travel Counselor in New York, NY
      Current Employee - Travel Counselor in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at American Express Global Business Travel full-time (More than 5 years)

      Pros

      None whats so ever no advancement no positive outlook

      Cons

      Micro mamagement no work/life balance at all

      Advice to Management

      Clean house all of these micro managers

    9. "Investing in Technology and Products"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Scottsdale, AZ
      Current Employee - Anonymous Employee in Scottsdale, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Express Global Business Travel full-time (More than a year)

      Pros

      AMEX GBT is now investing significantly in the products and technology area. New tech leadership is focused and driving global deployments. They are finding ways to leverage the skills of the team. Company culture is focused on customer satisfaction, delivery, and innovation.

      Cons

      Offices need more space for remote workers to occasionally visit the offices for team meetings.

      Advice to Management

      Keep the focus on customer satisfaction and innovation as it is making a difference for customers.

    10. Helpful (2)

      "Travel Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Trave Consultant in Philadelphia, PA
      Former Employee - Trave Consultant in Philadelphia, PA
      Neutral Outlook
      Disapproves of CEO

      I worked at American Express Global Business Travel full-time (More than 3 years)

      Pros

      The ability to work from home.

      Cons

      Heavy micromanaging. Goal system set up for failure.

      Advice to Management

      A happy employee is equal to a productive company.