American Express Global Business Travel Reviews | Glassdoor

American Express Global Business Travel Reviews

Updated October 19, 2018
377 reviews

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2.7
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Doug Anderson
129 Ratings

377 Employee Reviews

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Pros
  • "work from home is always an option" (in 48 reviews)

  • "Supportive leaders who who go to bat for you and great work life balance with no expectations to check emails when you are off" (in 28 reviews)

Cons
  • "Under resourced, lack of work-life balance" (in 19 reviews)

  • "they should NOT be allowed to refer themselves as American Express" (in 30 reviews)

More Pros and Cons

  1. "Nice company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer I in Phoenix, AZ
    Current Employee - Engineer I in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than a year)

    Pros

    Work life balance
    Paid time off
    Competitive salary
    Work from home option
    Leadership is very nice and friendly
    Actions are taken fast

    Cons

    Not a public company
    Promotion is not very easy
    Doesn't have it's own building

    Advice to Management

    Please plan to move to your own building soon


  2. Helpful (1)

    "Travel Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trave Consultant in Philadelphia, PA
    Former Employee - Trave Consultant in Philadelphia, PA
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (More than 3 years)

    Pros

    The ability to work from home.

    Cons

    Heavy micromanaging. Goal system set up for failure.

    Advice to Management

    A happy employee is equal to a productive company.

  3. "No title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Business Analyst in Olathe, KS
    Current Employee - Lead Business Analyst in Olathe, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Forward thinking leader in the marketplace

    Cons

    Always looking for ways to do more with less

    Advice to Management

    None


  4. Helpful (1)

    "Lost it’s way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Chicago, IL
    Former Employee - Project Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (More than 5 years)

    Pros

    Pay is good. At times easy to move around roles.

    Cons

    Just a number and they make it clear only interested in the bottom line. Constantly removing benefits.

    Advice to Management

    Focus on employees more.


  5. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express Global Business Travel full-time (More than a year)

    Pros

    It is a dynamic global company.

    Cons

    None. It's a great company to work for.


  6. "No Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Counselor in New York, NY
    Current Employee - Corporate Travel Counselor in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time (More than 3 years)

    Pros

    PTO AND SICK TIME .

    Cons

    There a struggle with structure and implementing change. Managment are a clique and there no room for growth.


  7. Helpful (1)

    "Travel counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Counselor in Phoenix, AZ
    Current Employee - Senior Travel Counselor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Work from home the company provides computer, phone and internet.

    Cons

    It's hard to get time off unless you request it during the annual bid and even then it's difficult to get the time you need. It's impossible to make the target to get bonuses.

  8. Helpful (1)

    "Great Employees, Poor Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - VIP Travel Specialist
    Former Employee - VIP Travel Specialist
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (Less than a year)

    Pros

    Pay and vacation is industry leading, with the ability to work from home. Direct report (local) leadership is very supportive and helpful.

    Cons

    Other benefits, i.e. health, dental, etc. are very expensive and of poor quality. Corporate culture non-existent with no front line employee input. Company very disorganized with practically no upper level leadership.

    Advice to Management

    Don't forget your front line. They are your best asset and most valuable resource. SMART Team environment detrimental to an at-home workforce.


  9. "Culture Changing Rapidly - Not Amex values anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Work Life Balance, Direct Leaders care about their people

    Cons

    Rapid changes in the business with poor communication from senior leadership. New executives do not value long time employee input. Decisions being made from the top without input from other leaders who know the business, customers, and employees first-hand.

    Advice to Management

    Start setting up round tables and listen to your people. They have very valuable, relevant ideas and information.


  10. Helpful (1)

    "No vision or strategy from Senior Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Phoenix, AZ
    Former Employee - Senior Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Work from home and immediate team members are great

    Cons

    GBT is no longer AMEX. I left after 20 years due to lack of strategic direction and very cliquish Leadership. Tenure is not viewed as a value focus is on extreme cost cutting at the price of employee work life balance. Several great talented people have left.

    Advice to Management

    More open minded, listen to mid mgt and associates. Old school ruling with iron fist is no longer tolerated by employees, especially in low unemployment markets.


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