American Express Global Business Travel Reviews | Glassdoor

American Express Global Business Travel Reviews

Updated August 9, 2018
358 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Doug Anderson
117 Ratings

358 Employee Reviews

Sort: PopularRatingDate

Pros
  • "work from home is always an option" (in 45 reviews)

  • "Supportive leaders who who go to bat for you and great work life balance with no expectations to check emails when you are off" (in 27 reviews)

Cons
  • "Under resourced, lack of work-life balance" (in 18 reviews)

  • "have to adhere to strict rules and a lot red tape since the brand uses the American Express name" (in 29 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great company to work for if you want to gain experience in a corporate culture that displays good professionalism."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BI Analyst in Scottsdale, AZ
    Current Employee - BI Analyst in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (Less than a year)

    Pros

    Flexible, Team members are very supportive and well cultured. Good knowledge sharing even if your team is in Australia and you are in US.

    Cons

    Need to push to get some of the things done else it is fine. I am yet to explore the horizon.

    Advice to Management

    Would definitely have one in the future.


  2. "Nice company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer I in Phoenix, AZ
    Current Employee - Engineer I in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than a year)

    Pros

    Work life balance
    Paid time off
    Competitive salary
    Work from home option
    Leadership is very nice and friendly
    Actions are taken fast

    Cons

    Not a public company
    Promotion is not very easy
    Doesn't have it's own building

    Advice to Management

    Please plan to move to your own building soon

  3. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than 3 years)

    Pros

    a lot of flexibility (work from home etc.)

    Cons

    Benefits are tragic for a company of this size

    Advice to Management

    Bolster the Compensation and Benefits package, especially the insurance


  4. "Overall good and a lot of autonomy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meeting & Events (Planner)
    Current Employee - Meeting & Events (Planner)

    I have been working at American Express Global Business Travel full-time (More than 3 years)

    Pros

    Virtual offices/work from home, flexibility, autonomy. Many nice, professional and talented team members and managers. Pretty good communication overall.

    Cons

    Low pay, poor compensation and reward program. They rate the majority of performance reviews as “meets expectations” without providing knowledge of how to receive an “exceeds.” Annual raises are well below cost of living - usually 1%......2% if you’re lucky (probably why they rate everyone as “meets expectations” to justify poor raises). No bonuses or cash incentives allowed. If they changed their compensation and provided more bonuses and rewards it would be a great place to work.

    Advice to Management

    You’re a successful financial company - share the wealth with your employees, who work hard for you. I guarantee you’d get even more results.


  5. "A lot of growth opportunity..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Jersey City, NJ
    Current Employee - Analyst in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time (More than 3 years)

    Pros

    People surrounding you are (at least) fun.

    Cons

    Career pathing and advancement is poor.

    Advice to Management

    Create internal career advancement options.


  6. Helpful (2)

    "Condescending Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Jersey City, NJ
    Current Employee - Business Development Manager in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time (More than 5 years)

    Pros

    Company is progressing forward with technology, cash-heavy to make further investments

    Cons

    Medical insurance lacks competitors, leadership is too good to listen and respect employees, compensation plans reduced.

    Advice to Management

    Invest in people. Treat employees with respect. Show a little give when all there has been is taking from them.


  7. "Specialized Corporate Travel Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialized Corporate Travel Counselor in Phoenix, AZ
    Current Employee - Specialized Corporate Travel Counselor in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time (More than 8 years)

    Pros

    work from home, your job is secure

    Cons

    Reduced hours, no travel benefits

    Advice to Management

    More hours, don’t like the idea of “Smart teams”

  8. "Good Company, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time

    Pros

    This division of the company works mostly virtually so the flexibility to reduce or omit commute is a bonus.
    Little micro-managing
    Annual conference to meet global employees
    Like to promote from within
    Vacation and PTO is slightly higher than national average.

    Cons

    Internal policies are outdated making it harder to get things done.
    Pay is low compared to market comps
    Annual bonus system is almost non-existent - little drive to exceed goals if there's no reward.

    Advice to Management

    Update systems and procedures
    Increase market comp pay and competitiveness
    Revisit policies to make better sense


  9. Helpful (1)

    "Travel Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    depends on your TLs or your client.. my client is great.l

    Cons

    I am wondering if I am missing something when I see reviews that say great pay, benefits etc.. I wonder if we are working for the same company!!

    Advice to Management

    Compensate your workers a little better and keep improving technology


  10. Helpful (2)

    "Joke of a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time (More than a year)

    Pros

    I guess PTO...3 weeks to start is nice

    Cons

    Where to start?

    -We are not competitive in the industry as other TMCs are doing things better and cheaper!
    -Any sort of on-boarding or training is a complete joke, just watch a few videos and answer questions.
    -Everyone overworked and understaffed
    -Policies are continually changing
    -Even an internal poll showed employees have a very unfavorable view of the company

    No way is this place a 'career' ...bank some money for a bit and get out

    Advice to Management

    It's been said repeatedly, focus less on the well being of employees...especially since we are all virtual


Showing 358 of 371 reviews
Reset Filters