American Express Global Business Travel Reviews | Glassdoor

American Express Global Business Travel Reviews

Updated February 19, 2019
397 reviews

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2.8
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Doug Anderson
140 Ratings

Employee Reviews

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Pros
  • "Work from home, supportive coworkers, great product" (in 53 reviews)

  • "Supportive leaders who who go to bat for you and great work life balance with no expectations to check emails when you are off" (in 29 reviews)

Cons
  • "Under resourced, lack of work-life balance" (in 20 reviews)

  • "they should NOT be allowed to refer themselves as American Express" (in 31 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Phoenix, AZ
    Current Employee - Business Development in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel (Less than a year)

    Pros

    Work from home, supportive coworkers, great product.

    Cons

    None so far, pretty happy with everything so far.

    Advice to Management

    Keep it up!


  2. "Change is constant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (More than 3 years)

    Pros

    There are a lot of good people.

    Cons

    Frequent changes to senior management.

  3. Helpful (1)

    "Mixed feelings"

    StarStarStarStarStar
    Current Employee - Corporate Travel Consultant
    Current Employee - Corporate Travel Consultant

    I have been working at American Express Global Business Travel full-time (More than 3 years)

    Pros

    Great PTO, flexibility to schedule time off, schedules

    Cons

    The salary can be better. I know I am not making what I am suppose to be making


  4. Helpful (6)

    "Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time

    Pros

    Valuable branding with Amex will get you in the door.

    Cons

    Change management lacks communication and terrible sales environment. No recognition. The service we provide is poor and clients are always leaving.

    Advice to Management

    Stop suppressing content to pad our your pockets with preferred suppliers and fix the biggest issue of all: client/account management


  5. Helpful (3)

    "Bait and switch is right"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Travel Counselor
    Former Employee - Travel Counselor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (Less than a year)

    Pros

    Able to stay home....no commute. Equipment and internet is provided to you. Other than that there are no other pros

    Cons

    Training is self taught and when you have a problem or are stuck you are told to ask your lead and all they do is pass the buck over and tell you to talk to so and so. My lead emailed everyone on my team asking why a particular counselor signed out to go to restroom. The epitome of unethical!!

    Advice to Management

    Start over and do give one team 25 accounts to cover


  6. Helpful (3)

    "They mislead you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Travel Agent in Seattle, WA
    Former Employee - Corporate Travel Agent in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Express Global Business Travel full-time (Less than a year)

    Pros

    Work from home. No commute to get to work. Pay is decent.

    Cons

    Training is awful. They bait and switch. Stay away from this company! They are no longer owned by American Express. They just carry the name.

    Advice to Management

    Don’t stretch your leadership team so thin that they aren’t available to interact with the employees.


  7. Helpful (1)

    "Director"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express Global Business Travel full-time (Less than a year)

    Pros

    Great benefits, training, compensation, and opportunity.

    Cons

    Layoffs and spin off from AMEX.

  8. Helpful (3)

    "Horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in New York, NY
    Current Employee - Travel Counselor in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time (More than 5 years)

    Pros

    None whats so ever no advancement no positive outlook

    Cons

    Micro mamagement no work/life balance at all

    Advice to Management

    Clean house all of these micro managers


  9. "Investing in Technology and Products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than a year)

    Pros

    AMEX GBT is now investing significantly in the products and technology area. New tech leadership is focused and driving global deployments. They are finding ways to leverage the skills of the team. Company culture is focused on customer satisfaction, delivery, and innovation.

    Cons

    Offices need more space for remote workers to occasionally visit the offices for team meetings.

    Advice to Management

    Keep the focus on customer satisfaction and innovation as it is making a difference for customers.


  10. Helpful (2)

    "Travel Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trave Consultant in Philadelphia, PA
    Former Employee - Trave Consultant in Philadelphia, PA
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (More than 3 years)

    Pros

    The ability to work from home.

    Cons

    Heavy micromanaging. Goal system set up for failure.

    Advice to Management

    A happy employee is equal to a productive company.