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American Express Global Business Travel Reviews
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    American Express Global Business Travel Reviews

    Updated August 9, 2018
    358 reviews

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    Full-timePart-time
    2.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Doug Anderson
    117 Ratings

    358 Employee Reviews

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    Pros

    • "work from home is always an option" (in 45 reviews)

    • "Supportive leaders who who go to bat for you and great work life balance with no expectations to check emails when you are off" (in 27 reviews)

    Cons

    • "Under resourced, lack of work-life balance" (in 18 reviews)

    • "have to adhere to strict rules and a lot red tape since the brand uses the American Express name" (in 29 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (3)

      "Great company to work for if you want to gain experience in a corporate culture that displays good professionalism."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - BI Analyst in Scottsdale, AZ
      Current Employee - BI Analyst in Scottsdale, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Express Global Business Travel full-time (Less than a year)

      Pros

      Flexible, Team members are very supportive and well cultured. Good knowledge sharing even if your team is in Australia and you are in US.

      Cons

      Need to push to get some of the things done else it is fine. I am yet to explore the horizon.

      Advice to Management

      Would definitely have one in the future.

    2. "Nice company to work with"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Engineer I in Phoenix, AZ
      Current Employee - Engineer I in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Express Global Business Travel full-time (More than a year)

      Pros

      Work life balance
      Paid time off
      Competitive salary
      Work from home option
      Leadership is very nice and friendly
      Actions are taken fast

      Cons

      Not a public company
      Promotion is not very easy
      Doesn't have it's own building

      Advice to Management

      Please plan to move to your own building soon

      3. Join the American Express Global Business Travel team
      See Our Latest Jobs

    3. "So far so good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Express Global Business Travel full-time (More than 3 years)

      Pros

      a lot of flexibility (work from home etc.)

      Cons

      Benefits are tragic for a company of this size

      Advice to Management

      Bolster the Compensation and Benefits package, especially the insurance

    4. "Overall good and a lot of autonomy"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Meeting & Events (Planner)
      Current Employee - Meeting & Events (Planner)

      I have been working at American Express Global Business Travel full-time (More than 3 years)

      Pros

      Virtual offices/work from home, flexibility, autonomy. Many nice, professional and talented team members and managers. Pretty good communication overall.

      Cons

      Low pay, poor compensation and reward program. They rate the majority of performance reviews as “meets expectations” without providing knowledge of how to receive an “exceeds.” Annual raises are well below cost of living - usually 1%......2% if you’re lucky (probably why they rate everyone as “meets expectations” to justify poor raises). No bonuses or cash incentives allowed. If they changed their compensation and provided more bonuses and rewards it would be a great place to work.

      Advice to Management

      You’re a successful financial company - share the wealth with your employees, who work hard for you. I guarantee you’d get even more results.

    5. "A lot of growth opportunity..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Analyst in Jersey City, NJ
      Current Employee - Analyst in Jersey City, NJ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at American Express Global Business Travel full-time (More than 3 years)

      Pros

      People surrounding you are (at least) fun.

      Cons

      Career pathing and advancement is poor.

      Advice to Management

      Create internal career advancement options.

    6. Helpful (2)

      "Condescending Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Development Manager in Jersey City, NJ
      Current Employee - Business Development Manager in Jersey City, NJ
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at American Express Global Business Travel full-time (More than 5 years)

      Pros

      Company is progressing forward with technology, cash-heavy to make further investments

      Cons

      Medical insurance lacks competitors, leadership is too good to listen and respect employees, compensation plans reduced.

      Advice to Management

      Invest in people. Treat employees with respect. Show a little give when all there has been is taking from them.

    7. "Specialized Corporate Travel Counselor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Specialized Corporate Travel Counselor in Phoenix, AZ
      Current Employee - Specialized Corporate Travel Counselor in Phoenix, AZ
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at American Express Global Business Travel full-time (More than 8 years)

      Pros

      work from home, your job is secure

      Cons

      Reduced hours, no travel benefits

      Advice to Management

      More hours, don’t like the idea of “Smart teams”

    8. "Good Company, low pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at American Express Global Business Travel full-time

      Pros

      This division of the company works mostly virtually so the flexibility to reduce or omit commute is a bonus.
      Little micro-managing
      Annual conference to meet global employees
      Like to promote from within
      Vacation and PTO is slightly higher than national average.

      Cons

      Internal policies are outdated making it harder to get things done.
      Pay is low compared to market comps
      Annual bonus system is almost non-existent - little drive to exceed goals if there's no reward.

      Advice to Management

      Update systems and procedures
      Increase market comp pay and competitiveness
      Revisit policies to make better sense

    9. Helpful (1)

      "Travel Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Boston, MA
      Current Employee - Anonymous Employee in Boston, MA
      Doesn't Recommend
      Neutral Outlook

      I have been working at American Express Global Business Travel full-time (More than 10 years)

      Pros

      depends on your TLs or your client.. my client is great.l

      Cons

      I am wondering if I am missing something when I see reviews that say great pay, benefits etc.. I wonder if we are working for the same company!!

      Advice to Management

      Compensate your workers a little better and keep improving technology

    10. Helpful (2)

      "Joke of a company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at American Express Global Business Travel full-time (More than a year)

      Pros

      I guess PTO...3 weeks to start is nice

      Cons

      Where to start?

      -We are not competitive in the industry as other TMCs are doing things better and cheaper!
      -Any sort of on-boarding or training is a complete joke, just watch a few videos and answer questions.
      -Everyone overworked and understaffed
      -Policies are continually changing
      -Even an internal poll showed employees have a very unfavorable view of the company

      No way is this place a 'career' ...bank some money for a bit and get out

      Advice to Management

      It's been said repeatedly, focus less on the well being of employees...especially since we are all virtual

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