American Express Global Business Travel Reviews | Glassdoor

American Express Global Business Travel Reviews

Updated May 23, 2018
333 reviews

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2.7
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Doug Anderson
102 Ratings

333 Employee Reviews

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Pros
Cons
  • Under resourced, lack of work-life balance (in 18 reviews)

  • have to adhere to strict rules and a lot red tape since the brand uses the American Express name (in 29 reviews)

More Pros and Cons

  1. Featured Review

    "Great company to work for if you want to gain experience in a corporate culture that displays good professionalism."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BI Analyst in Scottsdale, AZ
    Current Employee - BI Analyst in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (Less than a year)

    Pros

    Flexible, Team members are very supportive and well cultured. Good knowledge sharing even if your team is in Australia and you are in US.

    Cons

    Need to push to get some of the things done else it is fine. I am yet to explore the horizon.

    Advice to Management

    Would definitely have one in the future.


  2. "Implementation Project Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Project Leader
    Current Employee - Implementation Project Leader
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than a year)

    Pros

    Working from home is great. Company is well known and superior in the travel Industry, so it sells it selves and has great travel benefits and discounts. Supportive leaders who who go to bat for you and great work life balance with no expectations to check emails when you are off. Great flexibly as well working from home since I have a family.

    Cons

    People just need to stop whining and saying “I miss when it was Amex travel”. Get over it! Times change and you need to look forward to the future or hop off the train cause it is moving forward with or without you.

    Advice to Management

    Continue to be supportive and work hard to develop relationships with your employees even with the built in disadvantage of us call being virtual.

  3. "Balanced work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Project Manager
    Current Employee - Regional Project Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than 3 years)

    Pros

    Good environment to work. Work from home is a great policy.
    Working with global partners.

    Cons

    There is to much bureaucratic processes. Locally there is little room to grow professionally. Team work needs improvement.


  4. Helpful (2)

    "It's OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centurion Lounge
    Current Employee - Centurion Lounge
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time (More than 3 years)

    Pros

    Paid Vacation 401-k company match

    Cons

    Can't move up in position, you are basically stuck there. Job is boring,

    Advice to Management

    DO YOUR JOB AS MANAGEMENT! STOP THE FAVORITISM !


  5. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time (More than 5 years)

    Pros

    Dedicated and hard working employees.

    Cons

    Weak Sr. Leadership who's completely out of touch with reality. No recognition

    Advice to Management

    Needs a shake up in Leadership especially in M & E


  6. Helpful (2)

    "Making Modest Attempts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Counselor
    Current Employee - Corporate Travel Counselor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    The ability to work from home
    Paid Time Off
    Ability to commiserate with fellow employees

    Cons

    GBT has made it very clear that the only ties they have to American Express are in name only.
    They have broken away from nearly every aspect of AmEx, and too many times the attempts at rolling out their own technology have failed - having advanced technology means absolutely nothing if it doesn’t work, and the technology has definitely not proven itself to be reliable. Increasing focus is spent on profitability, while neglecting to ensure a positive work environment or to improve existing technology, rather implementing new tools and work flows that make it increasingly more difficult for front line employees to effectively do their jobs. In the interest of the dollar, questionable and borderline unethical decisions have been made which directly impact the employees and the customers.
    Incentives and yearly increases in salary are nearly impossible for certain employees to achieve, as the company has adopted a one size fits all mentality - in today’s business climate, this approach simply does not work.
    Mandatory overtime over the weekends has been implemented for some, thus ensuring their is no work life balance.
    No, this new company is not American Express, and no one had expected it would be, but rather than succeeding at being a well respected stand alone company, GBT has only made modest failed attempts in striving to be a company respected by employees. GBT does do very well, however, in taking advantage of their employees when it benefits the company.

    Advice to Management

    There is too much focus on the almighty dollar - there needs to be some sense of balance between being profitable and employee satisfaction, and right now there is none.
    LISTEN to ALL your employees, not just those who have positive things to say - there are a considerable number of employees who hate this company, but feel trapped in to staying. Taking constant advantage of this mindset is reprehensible.


  7. "Very Nice Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than a year)

    Pros

    - learning opportunities
    - project management is good
    - employee friendly
    - flexible working hours

    Cons

    - no cons as such to specify

    Advice to Management

    - no advice as such to specify

  8. "Amex GBT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Flexibility to work virtually, colleagues

    Cons

    Wall Street Mindset needs to change


  9. "Of course Amex GBT is hiring....we are all leaving!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    At this point none to share

    Cons

    The company invests in new technology, but not in their employees. The raises this year were, well...pennies! Management says they are transparent, well this is true...you can see right through the lies.

    Advice to Management

    The talent you have worked to secure is now walking out the door!


  10. Helpful (6)

    "Always proud to say I worked for American Express; embarrassed to say I work for GBT."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Working from home and numerous shift options.

    Cons

    The benefits aren't as good as they once were and GBT has moved to a "self-managed" platform style which is sold as a great positive of giving the individual autonomy and encouraging collaboration with the team. What it really means is you've been set adrift in the ocean as when reaching out for support or assistance the feedback is to handle it yourself or ask your peers. The question then becomes - why would you need management at all?

    Advice to Management

    Listen to your employees - the morale and employee satisfaction is tanking.


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