American Express Global Business Travel Reviews | Glassdoor

American Express Global Business Travel Reviews

Updated November 20, 2017
270 reviews

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2.5
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Doug Anderson
69 Ratings

270 Employee Reviews

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Pros
  • Work from home, great work / life balance (in 27 reviews)

  • Good work-life balance- I go to my yoga class right after work and have attended all my kids events (in 20 reviews)

Cons
  • GBT is a split off from the American Express corporation (in 24 reviews)

  • Not enough focus on employees and work life balance (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Amheretostay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader
    Current Employee - Team Leader
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Lots of opportunities to learn, update ones knowledge./stay current and explore. Cutting edge technology available and resources- how you can customize and use them to your account benefit is up to you. Super considerate management. Peers are kind and helpful. Mostly virtual employees. Employee satisfaction committees check pulse often and conduct fun activities/contests .Management open and approachable to suggestions/improvements. Travel counselors are empowered to do their best and rewarded. Virtual employees feel connected due to various methods/technology used to stay engaged. The caliber of Travel counselors is very high, which makes customer satisfaction high - overall a good quality. Good work-life balance- I go to my yoga class right after work and have attended all my kids events!

    Cons

    Too many Acronyms to remember. Slower process with tech assistance- first level seems very basic. Interview process cumbersome -lots of vetting and offers are given only to the best in the field..

    Advice to Management

    Ideally,we need to increase staff / develop tech support to the level of using "Chat" features or email on a regular basis to get instant help for TCs on phones.


  2. "Former Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Account Manager in Orlando, FL
    Former Employee - Former Account Manager in Orlando, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at American Express Global Business Travel full-time (More than 8 years)

    Pros

    Great vacation times and benefits
    Great first level management
    Great colleages

    Cons

    A Senior/Executive level Management does not provide a clear direction-it changes daily. No one has any confidence that Executive leadership knows what they are doing or where they are headed. They have created a toxic environment from employees who were truly rooting for the new brand to win. They brought in too many folks from the outside namely ADT who have no travel industry knowledge and are just not good leaders. They did not adopt the Bluebox strategy they crapped on the folks who dedicated there lives to the company by folks who are only out to brand themselves.

    Advice to Management

    Stop bring in top leadership without any travel industry experience. Stop bringing in ADP folks with all their cronies who could careless about Amex GBT. Start promoting from within, with people who are dedicated to us!

  3. "Could be worst, could be better !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time

    Pros

    Made some truly friends, work with good people.

    Cons

    Goal difficult to reach, a lot of pressure, but can be handled.

    Advice to Management

    More consideration for your people.


  4. Helpful (1)

    "Aggressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express Global Business Travel full-time

    Pros

    The people are helpful. Teamwork within the divisions are strong

    Cons

    Despite record results, it is not good enough.

    Advice to Management

    Celebrate successes more often


  5. "Not the same old company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Tampa, FL
    Current Employee - Business Analyst in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Plenty of room to move around and do new things in different places

    Cons

    Lots of growing pains after separating from American Express, makes you realize how good the benefits were with Amex .


  6. Helpful (1)

    "Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Phoenix, AZ
    Current Employee - Business Analyst in Phoenix, AZ
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time (More than 10 years)

    Pros

    Flexible work hours for virtual employees

    Cons

    Hard to create a professional development plan when the career path I would like to follow keeps having its opportunities sent offshore.


  7. "Going downhill quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express Global Business Travel full-time

    Pros

    Getting to work from home, not micromanaged. PTO is nice and they really do try for a great work life balance

    Cons

    No communication, Higher ups have no idea what is actually going on. No loyalty to employees.

  8. Helpful (2)

    "Show you really care about employees im actions, not words"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express Global Business Travel full-time

    Pros

    Ability to work remote from home, corporate culture, employee integrity and collaboration

    Cons

    Reengineering focus, cutting too many costs and losing high performing/ talented employees was shock to many. Inability to place them in other roles is disturbing and removing them with no future org plan. Lack of employee compensation growth creating low morale; poor communication from executive senior leadership. Biggest saving grace is ability to work from home but upward mobility or career growth is limited for virtual staff.

    Advice to Management

    Employees work hard; many like me doing the job of three. Business unit decision to cut salary increase by 50% even when funds were available was an awful blow. Senior leadership is not in touch with staff. More regular updates on business performance, strategy, etc ..a few short but quality quarterly emails from leadership would be appreciated. Dont hear Doug or other leadership even within bus unit visiting offices or staff. And dont cite vague empty messaging expected to boost morale..we all see though it.


  9. "Good Place To Start Your Career"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at American Express Global Business Travel full-time

    Pros

    Good Benefits, Work From Home, Upward Mobility

    Cons

    Lack of Training, Lower Pay, No bonuses


  10. Helpful (3)

    "Proceed with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express Global Business Travel full-time (More than 3 years)

    Pros

    GBT has lot of talented and good people. Great colleagues make working here much more bearable. Flexible arrangements for those that work at home.

    Cons

    Expectation is that all are available on evenings and weekends - work/life balance is not a priority . Most leaders never speak of leadership nor do they take the time to develop and lead. Turnover is rampant at all levels. I couldn't recommend the company unless there were no other options. Morale is very low across the company.

    Advice to Management

    Current CEO has been in place for over 18 months and only communicates when there is a natural disaster. Common belief is that he is preparing the company to be sold and cutting expenses. Employee engagement and satisfaction is an afterthought.


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