American Express Reviews in London, England | Glassdoor

American Express London Reviews

Updated June 16, 2017
126 reviews

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London, England (UK)

3.9
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American Express Managing Director Rafael Marquez
Rafael Marquez
8 Ratings

126 Employee Reviews

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  1. "Executive Assistant for three years at Amex"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in London, England (UK)
    Current Employee - Executive Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Brilliantly supportive employers, great flexible working arrangements, bonus days off in the summer, ability to work remotely, great development opportunities.

    Cons

    Often tied up in processes conducted in a remote office in another country with no available information on how to contact them - can make basic admin tasks very frustrating.


  2. Helpful (1)

    "A formerly good, currently declining organisation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Good educational benefits, with reasonable flexibility and fine work-life balance.
    Interesting international and cross-functional opportunities to expand professional outlook and network.

    Cons

    It's a company in clear decline, with a business model under significant challenge, and with a corporate culture which has created an environment where bullying and inappropriate behaviours are tolerated. Poor leadership team.

    Advice to Management

    Raise the behavioural standards expected from senior leaders to address the unacceptable bullying conduct which is becoming widely accepted across the organisation.

  3. "Middle of the road"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in London, England (UK)
    Current Employee - Senior Product Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Flexible working, family friendly, good brand to work for

    Cons

    Lack of career progression in UK Product/tech, low salary

    Advice to Management

    Be more honest with staff


  4. "Very difficult to get employment reference once you have left"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express (More than 5 years)

    Pros

    Good customer centric ethos - genuine tries to do the right thing
    Opportunities to change working location/ role
    Supportive of flexible working
    Good office locations (Brighton/ London Victoria)

    Cons

    Very difficult to get an employment reference once you leave - only via post or fax (no email/ phone) - I almost lost a job offer for this reason
    Corporate feeling offices, lack some innovation
    Career opportunities very dependant on location/ team

    Advice to Management

    Put a better process in for employees to get references once they have left - at least provide an email, this can have a material impact on peoples' careers and lives


  5. "Worst Job I've Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Specialist in London, England (UK)
    Former Employee - Credit Specialist in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great benefits incl private health insurance (without health questionnaire - which is a good thing),
    - 35 hours per week,
    - convenient office location (UK)

    Cons

    - lots of people taking lots of sick days (it's because of the job),

    - outdated systems,

    - ridiculous work processes due to those outdated systems,

    - ridiculous processes relating to when you're 1 minute late, or when you can't take your breaks on time because you're on the phone speaking to a customer - in every other company your manager would be aware when you're on the phone and doing actual work. However, at Amex you have to explain yourself in writing to a different department and the people there may or may not adjust your times. If you think this isn't important, think again because 'adherance' (your adherance to your shift and your brakes) is important when it comes to your bonus!

    - the department works with a caller, this means that people are called by an automated system, and as soon as a customer answers their phone, the system connects the customer to a Credit Specialist. This takes a few seconds, so by the time the customer is put through to you, they've already shouted "HELLO" five times down their phones because there's no one on the other end... be prepared to have people shout in your ear all the time. And be prepared to have people tell you that they've been called 10 times in the past hour which, of course, isn't reasonable for a person to do, but they were never called by a real person, and obviously you're not supposed to tell them they were called by an automated system - and it gets old and it's a waste of time explaining this to every other person you speak to...

    - middle management is useless. All the team managers in my department were robotic box-tickers.

    In a nutshell - the job itself is terrible because you're supposed to make people pay off their credit cards debts - but not every customer can or wants to pay. So you'll have a lot of shouting, complaining, lying and even crying - many customers have a tragic back-story to share, and you'll have to deal with the occasional suicidal customer which, obviously, is not only difficult, but it gets to you.

    Advice to Management

    I wouldn't know where to start! I'm just glad I left.


  6. Helpful (2)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Director in London, England (UK)
    Former Employee - Finance Director in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I spent 8 years at American Express after University. The company were really committed to my development, helping me get my professional qualifications and always providing me with mentors and people to talk to about development.
    The culture and people are great and there is a strong sense of recognition.
    There is also lots of oppurnity for career development. I worked my way up the company, rotated around different roles and got to work in London and New York.
    I always recommend to my friends and think it's a great company to work for.

    Cons

    It's a large company and decision making can be slow. Also it needs to fight to innovate in a technolical evolving market. Senior leaders often just rotate around the business after being there a long time so processes often change and then change back.

    Advice to Management

    Ken has done a great job. But what's next.....


  7. Helpful (3)

    "Former Executive Perspective"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President and Chief Operating Officer in London, England (UK)
    Former Employee - Vice President and Chief Operating Officer in London, England (UK)
    Recommends
    Positive Outlook

    I worked at American Express (More than 10 years)

    Pros

    Flexible working arrangements and excellent work life balance.
    Competitive compensation package with excellent benefits, in particular health cover.
    Innovative company with opportunities for motivated individuals to transition to new businesses and markets.

    Cons

    Employee challenges arising from the company's ruthless appetite to restructure in response to competitive, market, business environment or economic issues and events.

  8. "Management could do with a shake up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Manager in London, England (UK)
    Current Employee - Risk Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Work life balance can be good but this is at the discretion of your manager. Good brand for the CV.

    Cons

    Lack of decision making and responsibility in most levels management from senior management to middle management level. No sense of meritocracy, no transparency in bonuses or promotions. London severely underpaid in comparison to other regions.

    Advice to Management

    Do not keep management for the sake of it. Hire leaders who know what they are doing.


  9. "Good employer, supports flexible home working"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Homeworking supported, good salary and solid benefits package and bonuses, great people. Good learning and development programs. Strong people leaders and very good CEO

    Cons

    Reorganisations aplenty and continual, hierarchical structure slows things done and needs to be quicker to innovate and be market leading

    Advice to Management

    Empower people to make decisions and get things done


  10. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England (UK)
    Current Employee - Senior Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    1. Great culture and work life balance (atleast in the UK - London and Birghton)
    2. Good set of people to work with. Work environment is conducive to teamwork and collaboration
    3. Flexible working is encouraged (again for the UK. Not sure about other locations)

    Cons

    1. Not the best pay masters
    2. Too slow to innovate. Not nimble enough.
    3. Predominantly relationship driven culture. Takes time for new employees in the org to build relationships.

    Advice to Management

    1. Focus more on emerging markets. This company is too US centric even now
    2. Focus on innovation. Encourage educated risk taking/ punts


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