American Express Reviews in London, UK | Glassdoor

American Express London Reviews

Updated September 7, 2017
135 reviews

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London, UK Area (UK)

3.9
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Approve of CEO
American Express Managing Director Rafael Marquez
Rafael Marquez
10 Ratings

135 Employee Reviews

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Pros
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  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - V P Sales in London, England (UK)
    Former Employee - V P Sales in London, England (UK)
    Recommends
    Positive Outlook

    I worked at American Express full-time (More than 10 years)

    Pros

    Worked at Amex for 17 years - there were good times and bad times to overall it is a great place to work. My hard work was recognised and I was promoted regularly based on my results.

    Cons

    It's a bit of a beast with which comes a degree of politics. It became less enjoyable the more senior I got (I left at VP level)

    Advice to Management

    Don't take yourselves quite so seriously.


  2. "Great culture, limited opportunities and relevance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in London, England (UK)
    Former Employee - Director in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    positive culture, good leadership principles and values, collaborative people, work-life balance

    Cons

    limited opportunities for promotion (even if you're ready), huge cost-cutting focus is bad for morale, "hit and miss" when it comes to mid/senior level management

  3. "Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in London, England (UK)
    Former Employee - Executive Assistant in London, England (UK)
    Recommends
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    Great company to work for. Great benefits.

    Cons

    None, I loved working here.


  4. "Results driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    -> smart people to be around
    -> competitive
    -> focused on clients and projects to improve their experience
    -> you have a feeling that company is set for winning
    -> people know that they are here to do the job and get things done
    -> invests in technology
    -> focused on driving employees careers and finding best talents so business can benefit from it
    -> investing in big data and improving current systems
    -> lives up to their reputation
    -> great opportunities to move to a different locations

    Cons

    -> still very US centric company, if they cut investments they start from other regions, if they put money in they start from US
    -> it's not actually a con but it's very political and you accelerate your career if you made right connections backed-up with work/results. it's in your interest to ensure that you are recognized for hard work that you are doing
    -> some decisions are run through US even if they don't know situation and context

    Advice to Management

    Give other regions more independence. They can come up with great ideas and solutions as well.


  5. "Finance manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in London, England (UK)
    Current Employee - Finance Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Good work life balance

    Cons

    Pay not competitive and not too much opportunities in London


  6. Helpful (4)

    "A formerly good, currently declining organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Good educational benefits, with reasonable flexibility and fine work-life balance.
    Interesting international and cross-functional opportunities to expand professional outlook and network.

    Cons

    It's a company in clear decline, with a business model under significant challenge, and with a corporate culture which has created an environment where bullying and inappropriate behaviours are tolerated. Poor leadership team.

    Advice to Management

    Raise the behavioural standards expected from senior leaders to address the unacceptable bullying conduct which is becoming widely accepted across the organisation.


  7. "Executive Assistant for three years at Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in London, England (UK)
    Current Employee - Executive Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Brilliantly supportive employers, great flexible working arrangements, bonus days off in the summer, ability to work remotely, great development opportunities.

    Cons

    Often tied up in processes conducted in a remote office in another country with no available information on how to contact them - can make basic admin tasks very frustrating.

  8. "Middle of the road"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in London, England (UK)
    Current Employee - Senior Product Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Flexible working, family friendly, good brand to work for

    Cons

    Lack of career progression in UK Product/tech, low salary

    Advice to Management

    Be more honest with staff


  9. "Very difficult to get employment reference once you have left"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express (More than 5 years)

    Pros

    Good customer centric ethos - genuine tries to do the right thing
    Opportunities to change working location/ role
    Supportive of flexible working
    Good office locations (Brighton/ London Victoria)

    Cons

    Very difficult to get an employment reference once you leave - only via post or fax (no email/ phone) - I almost lost a job offer for this reason
    Corporate feeling offices, lack some innovation
    Career opportunities very dependant on location/ team

    Advice to Management

    Put a better process in for employees to get references once they have left - at least provide an email, this can have a material impact on peoples' careers and lives


  10. "Worst Job I've Ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Specialist in London, England (UK)
    Former Employee - Credit Specialist in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great benefits incl private health insurance (without health questionnaire - which is a good thing),
    - 35 hours per week,
    - convenient office location (UK)

    Cons

    - lots of people taking lots of sick days (it's because of the job),

    - outdated systems,

    - ridiculous work processes due to those outdated systems,

    - ridiculous processes relating to when you're 1 minute late, or when you can't take your breaks on time because you're on the phone speaking to a customer - in every other company your manager would be aware when you're on the phone and doing actual work. However, at Amex you have to explain yourself in writing to a different department and the people there may or may not adjust your times. If you think this isn't important, think again because 'adherance' (your adherance to your shift and your brakes) is important when it comes to your bonus!

    - the department works with a caller, this means that people are called by an automated system, and as soon as a customer answers their phone, the system connects the customer to a Credit Specialist. This takes a few seconds, so by the time the customer is put through to you, they've already shouted "HELLO" five times down their phones because there's no one on the other end... be prepared to have people shout in your ear all the time. And be prepared to have people tell you that they've been called 10 times in the past hour which, of course, isn't reasonable for a person to do, but they were never called by a real person, and obviously you're not supposed to tell them they were called by an automated system - and it gets old and it's a waste of time explaining this to every other person you speak to...

    - middle management is useless. All the team managers in my department were robotic box-tickers.

    In a nutshell - the job itself is terrible because you're supposed to make people pay off their credit cards debts - but not every customer can or wants to pay. So you'll have a lot of shouting, complaining, lying and even crying - many customers have a tragic back-story to share, and you'll have to deal with the occasional suicidal customer which, obviously, is not only difficult, but it gets to you.

    Advice to Management

    I wouldn't know where to start! I'm just glad I left.


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