American Express Reviews in New York City, NY | Glassdoor

American Express New York City Reviews

Updated July 21, 2017
965 reviews

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New York City, NY Area

3.7
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American Express Chairman and CEO Ken Chenault
Ken Chenault
699 Ratings

965 Employee Reviews

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Pros
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  1. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in New York, NY
    Former Employee - Executive Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (Less than a year)

    Pros

    Great place to work at and excellent work/life balance.

    Cons

    Professional and talented people but depends the department you work for.

    Advice to Management

    Management should work at implementing individual
    employee pulses vs. entire team.


  2. "Work Environment is very nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in New York, NY
    Former Employee - Data Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    Work Environment is very nice

    Cons

    Low Salary, need to improve

  3. Helpful (1)

    "Positive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in New York, NY
    Current Contractor - Anonymous Contractor in New York, NY
    Recommends
    Approves of CEO

    I have been working at American Express as a contractor (More than a year)

    Pros

    Good environment and wonderful office

    Cons

    Too many people doing the same job in the team


  4. Helpful (1)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management in New York, NY
    Current Employee - Product Management in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    good work life balance and great people

    Cons

    slow to make decisions and not quick to innovate

    Advice to Management

    think outside the box


  5. "Excellent company to work for - great benefits, work life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Powerful global brand with excellent products and services, as well as a great service ethos. Smart, driven and diverse staff.

    Cons

    The company is overly matrixed and bureaucratic often with an eye on short and mid term goals rather than long term vision.


  6. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Great over all company to work for and benefits

    Cons

    Depending on your organization, it can have a very clickish feel and if you are new, you may not fit in. Especially if you come from another company with a different culture. This doesn't rep the whole company. Just the organization I worked in.

    Advice to Management

    Be fair across the board with your employees and don't set them up for failure because you have your favorite.


  7. "Finance Forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in New York, NY
    Current Employee - Senior Financial Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    - Wonderful work life balance
    - Good pay, competitive benefits package
    - Mobility to move around the firm every 18 months - 2 years
    - Flexible work schedule

    Cons

    None at this point in time

  8. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Fantastic brand, strict adherence to ethical business behaviors, strong internal resources, will-to-win culture

    Cons

    Way too many meetings, analysis paralysis at times, lack of long-term visionary thinking in the payments space, internally centric

    Advice to Management

    Be truly open to self criticism, become the leader in the future of payments, don't just talk about it and buy companies who you think will change American Express


  9. Helpful (1)

    "Great Company, But Very Bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Great Hours, get to work from home on Fridays, fantastic coworkers who truly are about your well-being

    Cons

    Sometimes the line between work and personal life gets meshed, often have to but heads with upper management to drive interest in your projects, lots of approval necessary to get anything off the ground.

    Advice to Management

    American Express used to be much better at giving it's employees free rein on projects and campaigns, and it seems that the most recent cost cutting has really affected this mentality. I think there needs to be some more faith in giving those at the ground level the opportunity to test and learn on their projects.


  10. "GREAT Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruitment Coordinator in New York, NY
    Current Employee - Recruitment Coordinator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    great work life balance, work from home

    Cons

    no clear career path for internal employees

    Advice to Management

    better communication!


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