American Express Reviews in New York State | Glassdoor

Find your next job here

American Express New York State Reviews

Updated January 17, 2018
988 reviews

Filter

Filter

New York State

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
715 Ratings

988 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • With better work-life balance comes lower salary (in 206 reviews)

  • Decision making is a slow process (in 108 reviews)

More Pros and Cons

  1. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in New York, NY
    Current Employee - Senior Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Great work-life balance, coworkers are friendly,

    Cons

    Compensation is not as high as competitiors


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Great work life balance, great perks, pay was great but could have had a better comp plan. You think the company likes you. Great trips

    Cons

    Expect lay offs at anytime due to restructure, no care about their employees thoughts. Customer service needs to get better. Many complaints from customers.

    Advice to Management

    Speak to employees about changes before making them. Upper management should reach out more often. Pricing needs to be more competitive.

  3. "Senior Client Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Manager in New York, NY
    Current Employee - Senior Client Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    The culture at American Express is amazing. Leadership is extremely understanding and flexible as long as you are getting your work done.

    Cons

    Very political environment at times

    Advice to Management

    Promote from within a bit more.


  4. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Amazing Culture and great work life balance

    Cons

    Can not think of any


  5. Helpful (2)

    "Solid company with room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Decent work/life, flexible schedule, young company, smart people, great offices in lower Manhattan, prestigious brand, long term view, exciting new CEO

    Cons

    Below market pay, bad groups have no work/life balance, few promotional opportunities, matured business model, extremely political, not a meritocracy, takes forever to make decisions / not agile, many middle managers are incompetent, managing up is rewarded while managing down has been increasingly disregarded, constant reorgs, absurd amount of time spent on planning processes and decks for internal consumptions

    Advice to Management

    Continue down path of flexible schedule, high work life balance, long term outlook. Update pay ranges, fire bad leaders who people wish not to work for, promote based on results not favoritism, be more agile, make decisions


  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    You will get a detailed understanding of how credit card industry works and you will also get a chance to work on good projects involving machine learning and analytics. Amex offers Meritocratic work environment and good work life balance.

    Cons

    You may not a get an aggressive growth here. A lot of teams work on the same project but there is no cross-pollination happening.


  7. "Generally a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in New York, NY
    Current Employee - Marketing in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    -Nice & smart people
    -Good work/life balance
    -Ability to move around teams to refine your expertise
    -Strong brand recognition
    -Summer flex days
    -Great parental leave policies
    -Medical office on premises

    Cons

    -The PTO days they'll mention you have is not accurate as they group that number with public holidays (for example, "25 PTO days" actually means 15 PTO days + 10 public holidays)
    -Health insurance is very expensive
    -Pay can be better

  8. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Product Development in New York, NY
    Current Employee - Director of Product Development in New York, NY
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 5 years)

    Pros

    Global opportunities are always available

    Cons

    I don't have any right now

    Advice to Management

    n/a


  9. Helpful (1)

    "Stable but with few opportunities for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in New York, NY
    Former Employee - Senior Product Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Opportunity to move around the company in different roles. Good work is recognized. Strong senior management. Flexible work arrangements for some roles.

    Cons

    Very high deductible health insurance, weak benefits. Mediocre middle management. If you have get stuck with a poor leader you’re out of luck—and you will eventually. Trying to modernize but moving slowly.

    Advice to Management

    Develop better career paths, hold leaders to higher standards of accountability.


  10. "Waited too long to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in New York, NY
    Former Employee - Program Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Good benefits, work/life balance and nice work campus.

    Cons

    Top management is too focused on getting to their next level. Heavy on the office politics and there is a need for effective leadership.

    Advice to Management

    Recommend more leadership training and afford more opportunities for employees growth and development.


Showing 988 of 5,558 reviews
Reset Filters