American Express Reviews in Phoenix, AZ | Glassdoor

American Express Phoenix Reviews

Updated June 24, 2017
608 reviews

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Phoenix, AZ

3.5
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American Express Chairman and CEO Ken Chenault
Ken Chenault
413 Ratings

608 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Fun"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Freelancer - keyboardist in Phoenix, AZ
    Current Freelancer - keyboardist in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at American Express (More than 10 years)

    Pros

    Fun
    Creative
    Studio time is amazing
    Get to be involved in songwriting
    Feels like a rockstar on stage

    Cons

    Expensive
    Time consuming
    Things don't always work out as planned, just like anything else

    Advice to Management

    Don't ever stop trying. It's easier to follow your dreams than it is to chase them. Never ever ever give up.


  2. "Business Consultant"

    Star Star Star Star Star
    Current Employee - Commercial Payments Consultant in Phoenix, AZ
    Current Employee - Commercial Payments Consultant in Phoenix, AZ

    I have been working at American Express full-time (More than a year)

    Pros

    Good benefits, prestigious company. Room for growth

    Cons

    Sales department very unprofessional. No autonomy.

  3. "customer care professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Care Professional in Phoenix, AZ
    Current Employee - Credit Care Professional in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Passion,Brand, reputation, innovation, people, money,opportunities, benefits, incentive customers

    Cons

    Na Life is what you make of it


  4. "Dynamic fast paced work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Phoenix, AZ
    Current Employee - Technical Project Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Express (More than a year)

    Pros

    Working in scaled agile framework allows to deliver technical solutions and new products in a short time. You get to see the result of your work very soon. Company invests in employee development.
    Workforce is very diverse and everyone will feel accepted.

    Cons

    Career growth opportunities for TPM are very limited. It's a good place to learn and grow PM skills on a large scale projects, but you've got to search for career opportunities elsewhere.

    Advice to Management

    Show a career path for tech PMs


  5. Helpful (1)

    "Always in a transitional period"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Phoenix, AZ
    Current Employee - Engineer in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Open to trying new things if there is time
    Pays well

    Cons

    A lot of management level churn
    Department direction changes yearly, sometimes monthly

    Advice to Management

    Stop allowing projects to be driven by contracted work only. With no one watching, you end up with an unmaintainable mess.


  6. "Uncertainty!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchant Risk Analyst in Phoenix, AZ
    Current Employee - Merchant Risk Analyst in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Its a great company . Alot tenured people that work here.

    Cons

    My department is new the kinks haven't been worked out yet

    Advice to Management

    No advise really they are trying to get things worked out.


  7. "American Express Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Good work life balance, advancement opportunities, large range of areas/fields to work in

    Cons

    Lower starting pay than competitors for entry level engineers, offshoring

    Advice to Management

    Keep long term goals and brand principles in mind. Sometime too quick to go for the quick savings than right thing for the brand

  8. Helpful (1)

    "The grass is not always green on this side"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor II in Phoenix, AZ
    Current Employee - Travel Counselor II in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Generous PTO, you can choose to purchase up to 5 days of addtl Vacation days. They pay you based on your travel experience, you get a raise every year its not much but at least it's a raise! You get quarterly incentives for your RTF and Revenue performance. Awesome employee benefits health and medical ins, counseling, 401k etc! And you get to stay in 5 stars hotel for up to 6 nights (2nts each) in a year! Fam trips offered every year.

    Cons

    You get a tl that doesn't know how to motivate you so your performance goes to hell..
    and then you get passed around to different tls because they smchange your schedule every year.
    The upper management doesn't understand the business, they advertise a great benefit to the card members only to find out that they are losing money on it so they take it back leaving the card members dissatisfied, most of your survey detractors are cardmembers who has something to complain about so its close to impossible to reach your rtf goal and then if you don't reach a certain percentage in your rtf you lose your revenue incentive which was a big blindside for me! And when your performance is down you get the suckiest schedule of your life, double weekends and night shift, which means if you take this job get ready to say goodbye to your social life.

    Advice to Management

    You really should hire more people and train them better so hold time gets improved and you get less csi
    Counselors should not be responsible for detractors such as hold times, ticketing fees, and not competitive pricing! That's not our fault we try our best to our ability to please the card members when all they can do is complain over how they have to pay extra more for tket fees and wait for a looong hold times to get someone who knows what their doing.


  9. "IT Systems Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Phoenix, AZ
    Current Contractor - Anonymous Contractor in Phoenix, AZ

    I have been working at American Express as a contractor (More than a year)

    Pros

    Great work / life balance. Great flex / remote options. Fair treatment of employees. Well-groomed people leadership.

    Cons

    Not much. A little volatility, as per usual with a large publicly traded company.

    Advice to Management

    Reduce offshoring, bring jobs back to American citizens.


  10. Helpful (5)

    "Senior Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Phoenix, AZ
    Current Employee - Senior Engineer in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Technology is just 1-2 years behind the current trend. Folks at engineer levels are good techie resources but most of the coding is done by junior level folks.

    Cons

    Too much flamboyance - engineers talks more than code. Culture is top - down - very heavy at the top(unnecessary hierarchy which is good for nobody). If your manager doesn't like you - you should be looking for a new job. Too much favoritism and relationships - it's more important whom you know rather what you know.

    Advice to Management

    Never heard of VP4, VP3, VP2, VP1, SVP, EVP - only one person out of these 6 is required. Folks at high level are having king size ego and slowly killing all the engineers. There is no point paying money for those people who just forward the email and adding no value to the organization. Remove them - to make more office space and better salary/perks for the engineers. Do every possible thing to retain good technical folks - not the ones who are favorites of the management.


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