American Express Reviews in Phoenix, AZ | Glassdoor

American Express Phoenix Reviews

Updated September 24, 2017
643 reviews

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Phoenix, AZ

643 Employee Reviews

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  1. "Working at American Express"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Phoenix, AZ
    Current Employee - Director in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Great work culture, always get to learn new skills, work life balance, employee focus, competitive salary and benefits including vacations, stable company that still continues to grow

    Cons

    The company is in a highly competitive business causing pressure on its bottom line. The company is in an ever cost cutting mode. Being larger organaization, decisions are slow to execute.

    Advice to Management

    People are greatest asset to any company. The best plan will fall on its face if there are not good people at grass root level to suppprt it. Pay attention to the needs of grass root workers! You do but only sometimes.


  2. "Account Development Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Development Consultant in Phoenix, AZ
    Former Employee - Account Development Consultant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Loved the career. Easy to scale company. Reputable brand, personable CEO, upper mgmt is pristine.

    Cons

    None whatsoever, everything has been a blast.

    Advice to Management

    Rock the boat.

  3. Helpful (3)

    "Credit card undewriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Phoenix, AZ
    Current Employee - Financial Analyst in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    working at home twice a week

    Cons

    micro management and sexual harassment across the company

    Advice to Management

    stop favoritism, micromanagement and re-review leadership values


  4. Helpful (1)

    "Project Manager at AMEX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Phoenix, AZ
    Current Employee - Project Manager in Phoenix, AZ
    Recommends
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Good campus, benefits, leadership, flexible hours,

    Cons

    Compensations, many goals and reviews

    Advice to Management

    Empower employees, be more Agile


  5. "Good benefits, impossible goals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Sales (Account Manager) in Phoenix, AZ
    Former Employee - Customer Service/Sales (Account Manager) in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Really good benefits, it's stable. I really liked my coworkers and made some good friends. My manager was cool, too.

    Cons

    The goals are so aggressive they make it so you can't hit your bonuses or make extra money. Not an encouraging environment.

    Advice to Management

    Listen to customer feedback and create attainable goals


  6. "Fun"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Freelancer - keyboardist in Phoenix, AZ
    Current Freelancer - keyboardist in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at American Express (More than 10 years)

    Pros

    Fun
    Creative
    Studio time is amazing
    Get to be involved in songwriting
    Feels like a rockstar on stage

    Cons

    Expensive
    Time consuming
    Things don't always work out as planned, just like anything else

    Advice to Management

    Don't ever stop trying. It's easier to follow your dreams than it is to chase them. Never ever ever give up.


  7. "Software Engineer Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer III in Phoenix, AZ
    Current Employee - Software Engineer III in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Very flexible work hours.
    Very laid back culture.
    Not too tasking/ too much overtime.
    6% company match is nice.

    Cons

    Not very interesting work if you are interested in creating the next big thing or using newer technologies.
    Not a lot of structure in the org. Tons of questions on responsibilities due to lack of needed roles.
    Despite firing lots of contractors, there is still ~50% of developers as contractors.
    Not as competitive pay.
    Tons of work on legacy system / code.

  8. Helpful (1)

    "Culture has changed for the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Phoenix, AZ
    Current Employee - Business Systems Analyst in Phoenix, AZ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Benefits are great. Good medical, vacation, and 401k. Flexibility in schedule. The cafeteria is pretty decent. Pay is mostly competitive.

    Cons

    The opportunity to grow is limited, and if you become a SME in a particular area then your growth may stagnate. The company is always trying to do more with less, so layoffs are a regular thing.

    Advice to Management

    Listen to your employees, especially tenured ones. Don't discount their opinions just because they don't align with your own.


  9. "Business Consultant"

    StarStarStarStarStar
    Current Employee - Commercial Payments Consultant in Phoenix, AZ
    Current Employee - Commercial Payments Consultant in Phoenix, AZ

    I have been working at American Express full-time (More than a year)

    Pros

    Good benefits, prestigious company. Room for growth

    Cons

    Sales department very unprofessional. No autonomy.


  10. "customer care professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Care Professional in Phoenix, AZ
    Current Employee - Credit Care Professional in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Passion,Brand, reputation, innovation, people, money,opportunities, benefits, incentive customers

    Cons

    Na Life is what you make of it


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