American Express Reviews in Phoenix, AZ | Glassdoor

American Express Phoenix Reviews

Updated March 7, 2017
43 reviews

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Phoenix, AZ Area

43 Employee Reviews

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Pros
Cons
  • work life balance needs to encouraged (in 183 reviews)

  • As with any large financial institution, slow decision making / change process (in 95 reviews)

More Pros and Cons

  1. Helpful (5)

    "If the people make the company then American Express is in trouble."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Analyst in Phoenix, AZ
    Current Employee - Database Analyst in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The opportunity to work with diverse cultures. We routinely speak with people in India, England and Mexico. We regularly work with people in New York and Florida.

    Cons

    Everywhere there are people in jobs they aren't qualified for. Usually it's because the organization or job has changed a lot but management is too afraid to get rid of the people that haven't kept up. People were promoted before they were ready. We've outsourced jobs to very unqualified people.

    Advice to Management

    It's too late for advice because the opportunity to change ended long ago. It's unrealistic to expect senior management to demote themselves and all the people they selected to work for them.


  2. Helpful (9)

    "American Express "Leaders" make better Looters"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Phoenix, AZ
    Current Employee - Business Analyst in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I'm grateful my salary from American Express still pays the bills (for now).

    Cons

    American Express is probably experiencing its toughest challenge in its long history. We gave out too much credit and are still being hit with huge losses because of it. Our leaders overreacted and have now not only stopped issuing credit almost completely, but also started paying existing cardholders in good standing to cancel their accounts. Now we make almost no money. What this has meant for employees is layoffs, pay cuts, longer hours as our numbers dwindle and low morale.

    Advice to Management

    The bonuses you received were not earned and you should send the right message to hurting employees by giving them all back. Especially the $6.1Million retention bonus Ken Chenault (our CEO) pocketed while telling the world he turned down his bonus.


  3. Helpful (7)

    "A once proud brand is now tarnished"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Phoenix, AZ
    Former Employee - Senior Project Manager in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    American Express offers an above average benefits package, yet over the past few yeas the move to a HSA medical plan ensures that you will pay more in premiums and out of pocket year over year. Offers a flexible work environment at times, just don’t get caught taking advantage of it as it will be held against you in the long run.

    Cons

    Amex suffers from a lack of innovation, with an attitude of wait and see. Amex is not and will never be a market leader as the are too timid to take a risk, and when presented with a opportunity will turn away if will require any innovation or investment.
    The company is chock full of 'lifers' with 20 years or more in the same job. They offer no value to the company and are part of the drag on being able to make any significant change to catch up with the previous market changes.
    There is pervasive fear of it’s customer and merchant base. Nothing can be done, no changes can be made as there is constant fear of the customer. In lieu of an approach of customer satisfaction, there is an effort to keep the status quo, and not make any change for fear that some customer may not like it.
    Jr. and Sr. management live in fear of the layer above them. The result is that there is zero upwards communication of issues and problems faced at the lower levels. When problems are encountered that require input from the next level to solve them the solution is to push back on the line level to come up with a solution, not draw any attention to the issue as the leader may be made to look bad, and god knows you can not have that!

    Advice to Management

    Since selling off any asset worth while it is time to invest back into the business. Quit looking at head count as the easy way out of every mistake you make and start cutting the layers of fat at the top. There is no value in having 16 layers of management, other than to keep any truth from reaching you.
    Uncontrolled growth followed by uncontrolled cuts has decimated a once great company. There is a good reason the stock is in the teens now and down over 30 pts in a year. YOUR decisions, your lack of leadership, planning, and investment in the core of the company are quickly turning a once proud brand into a shell of what it once was. Sell off travel while you still can that way you will have nothing left to fall back on after your next screw up that is just around the corner.



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