American Express Reviews | Glassdoor

American Express Reviews

Updated May 25, 2017
1,138 reviews

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2.9
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American Express Chairman and CEO Ken Chenault
Ken Chenault
604 Ratings

1,138 Employee Reviews

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  1. "Too many Indian managers spoils the culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer I in Phoenix, AZ
    Former Employee - Engineer I in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Good pay.
    Relatively new technology at least on Java side.
    Good parking area.

    Cons

    Too many Indian managers who came on the y2k boat spoils the culture.
    Arizona Phoenix location is full of politics, many groups like British, Americans, Indians all playing politics to up their group to higher management.
    No gym, no proper chair, but NY office is top notch, Arizona dev centre is ignored probably because there are lot of Indians and the amex management do not care for Indians because they treat them as expendables.

    Advice to Management

    Managers from directors and above is a liability to company. There are only a few worth technical directors. Fire scrum masters and stop recruiting by reference. Recruit by proper technical interviews rather than recommendations.


  2. "Iconic Brand Transforming"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Flexible working arrangements
    Solid company values & culture - diversity, inclusion

    Cons

    Current stated restructuring charge & cost base reduction
    Median payer in market


  3. "work LIFE balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Great place to work if you're interested in pivoting between industries within the company. The work from home policy is incredibly liberal which allows you to focus on your own career or family.
    Amazing resources to learn if you are interested in doing so.

    Cons

    Showing up isn't everything. It's the ONLY thing.

    The culture has shifted greatly from innovation to playing defense in the past couple years and the majority of the job is now navigating office politics and building internal alliances rather than getting work done.


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  5. Helpful (1)

    "Company is good but Work-Life Balance depends in your position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunrise, FL
    Current Employee - Anonymous Employee in Sunrise, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Great benefits: vacation time, vacation buy, sick days + health, etc

    Cons

    Politics
    Bureaucracy
    You are 1 in thousands
    Work life balance works great for some but bad for others - depends on the position


  6. Helpful (2)

    "Mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Phoenix, AZ
    Current Employee - Software Engineer in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Somewhat good benefits? It really pays off most for long-loyal employees. Benefits and pay for newer hires are not competitive for software engineering.

    Cons

    Political, hierarchical, too much emphasis on PC and protocol than implementing solutions that will improve the process of getting work done and delivering efficiently. Appropriates Agile methodologies and injects them with a Waterfall soul.

    Advice to Management

    Remove the obstacles that teams face in getting what they need from other teams/services with whom they need to integrate; improve inter-band-level communication and transparency, particularly from the bottom up; value your young engineers with fresh ideas and the drive to make a difference, and show them that you value them by giving them a more supportive environment to effectively contribute.


  7. Helpful (2)

    "Fast track job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at American Express full-time (Less than a year)

    Pros

    Large environment, good technology exposures multicultural workplace.

    Cons

    Very complex systems, a large number of teams but not handled effectively.

    Advice to Management

    Offshore Model not been utilized properly, process are painful and complex.


  8. "AMEX NYC product"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at American Express full-time (More than a year)

    Pros

    Flexible virtual/work from home options

    Cons

    Health insurance policy has high deductible, limited choices of policies & providers to choose from.
    Teachnology is dated, tech resources are low-skilled.

    Advice to Management

    Better heath care options.
    Tech leadership


  9. "HBS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Fort Lauderdale, FL
    Current Employee - Customer Care Professional in Fort Lauderdale, FL
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 3 years)

    Pros

    Great Pay and PTO. Also 401k and Health Equity account helps out.

    Cons

    VERY Poor Work life balance


  10. "Great perks, but management odd the past year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at American Express full-time (More than a year)

    Pros

    American Express has good pay, good perks (on site doctor / dentist / groceries / etc.) and great facilities (cheap cafeteria with lots of options, lounge, etc.)

    Cons

    There have been a lot of changes with management over the past year - reshuffling of departments and reassigning of roles. It's been very chaotic

    Advice to Management

    Should settle on a corporate structure - the constant reshuffling makes it hard to know who to contact, who's responsible for what, and ultimately harder to complete projects.


  11. "Amex is a conservative corporatrion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - QA Automation Engineer in New York, NY
    Current Contractor - QA Automation Engineer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express as a contractor (More than a year)

    Pros

    Nice work environment and great location

    Cons

    Crazy unpredictable strssful work atmosphere

    Advice to Management

    Kindly make things stable for people who work so hard for the company


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