American Express Reviews | Glassdoor

American Express Reviews

Updated December 12, 2017
5,165 reviews

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3.8
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Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
3,192 Ratings

5,165 Employee Reviews

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Pros
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  1. "Things have changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialized Corporate Travel Counselor in Atlanta, GA
    Former Employee - Specialized Corporate Travel Counselor in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express (More than 10 years)

    Pros

    Working for a well respected global corporation.

    Cons

    Micro-management, metrics that don't hold the highest levels accountable for the customer experience, training has been reduced and is ineffective, employees are seen as numbers but are expected to deliver world class service.

    Advice to Management

    The Consumer Travel division needs to be restructured and organized into an efficient system. This should include real teams that partner together for the cardmember.


  2. Helpful (1)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant I in Phoenix, AZ
    Former Employee - Accountant I in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Good benefits, well structured company with human resources, good opportunities for advancement.

    Cons

    Several of my finance positions were outsourced to India.

  3. "Process Manager"

    StarStarStarStarStar
    Former Employee - Process Engineer in Gurgaon, Haryana (India)
    Former Employee - Process Engineer in Gurgaon, Haryana (India)

    I worked at American Express full-time (More than a year)

    Pros

    Work Life Balance and less tension

    Cons

    Less Exposure and not enough learning

    Advice to Management

    Give some more exposure


  4. "Dispute Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispute Analyst in Gurgaon, Haryana (India)
    Former Employee - Dispute Analyst in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (Less than a year)

    Pros

    Work culture is awesome, 2nd top company in India to work with.

    Cons

    There is no cons.


  5. "Software Developer II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    The people who work here are great with few exceptions, benefits are great, definitely a place that you could retire in.

    Cons

    There is a lot of red tape that you have to deal with, there is a lot of favoritism and not enough professionalism.

    Advice to Management

    Stop with the favoritism


  6. "Good employer, good salary."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Protection Specialist in Brighton, England (UK)
    Former Employee - Account Protection Specialist in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Good employer, good salary.

    Cons

    poor management, poor work life balance.


  7. "mooi bedrijf met sterke waarden en positionering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    internationale omgeven met veel dynamiek, contstante verandering maakt onderdeel uit van de cultuur. Het past bij je of niet. Incompetentie kent een maximale houdbaarheidsdatum van 9 maanden, wel zo fair naar de better performers

    Cons

    af en toe wat politiek - mede veroorzaakt door de ( complexe ) matrixstructuur

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Great people, flexible culture, lots of opportunity for those who are self-driven, senior leaders are employee friendly and corporate communications are mostly transparent

    Cons

    Highly political, decisions require too many meetings and communications among middle management are rarely straightforward

    Advice to Management

    Place greater emphasis on tangible results and less on ability to "play the game"


  9. "Generally a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in New York, NY
    Current Employee - Marketing in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    -Nice & smart people
    -Good work/life balance
    -Ability to move around teams to refine your expertise
    -Strong brand recognition
    -Summer flex days
    -Great parental leave policies
    -Medical office on premises

    Cons

    -The PTO days they'll mention you have is not accurate as they group that number with public holidays (for example, "25 PTO days" actually means 15 PTO days + 10 public holidays)
    -Health insurance is very expensive
    -Pay can be better


  10. "good company, great learning experiences"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    great work /life balance, decent salary,

    Cons

    almost too cozy, therefore people seem to be getting lazy and the atmosphere is beginning to change. hopefully new leadership with revive things.

    need to be more innovative with products, services and benefits for employees


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