American Express Reviews | Glassdoor

American Express Reviews

Updated April 24, 2017
4,530 reviews

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4,530 Employee Reviews

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  1. "Fast track job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at American Express full-time (Less than a year)

    Pros

    Large environment, good technology exposures multicultural workplace.

    Cons

    Very complex systems, a large number of teams but not handled effectively.

    Advice to Management

    Offshore Model not been utilized properly, process are painful and complex.


  2. Helpful (1)

    "about company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Location is amazing
    Culture is solid
    Very strong brand
    Innovative

    Cons

    - slow decisions
    - politics
    - not all decisions are scientifically taken

    Advice to Management

    Make a flatter organization


  3. "na"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    the Management is terrible period

    Cons

    I have no cons for this business beside the hours of work

    Advice to Management

    none


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  5. "HR Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Project Manager in Greensboro, NC
    Former Employee - Human Resources Project Manager in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Global Financial Services with commitment to providing amazing services and products to its customers, clients, shareholders and employees.

    Cons

    Large enterprise may not be right fit for some.

    Advice to Management

    Focus on quality and customer loyalty and retention.


  6. "Manager Account Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Manager in Phoenix, AZ
    Current Employee - Account Development Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Love my job.. love the company. Everyone has been encouraging from day 1 & I am about to celebrate my 4 th year.

    Cons

    Bonuses in account development are disappointing vs. business development.

    Advice to Management

    Perhaps offer extra bonus dollars to AD for resigns?


  7. Helpful (2)

    "Sr Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    It is a generous company to employees. Super good maternity leave policy (26 weeks full paid for moms and 20 weeks for dads!). Offers work from home flexibility for employees to have a good work life balance. Encourages employees to internally rotate and transfer for different roles. Provide employees opportunities for career development. Working pace not crazy given it's headquartered in NYC, but varies by teams.

    Cons

    Health insurance is not good, high deductable. Given it is a big company, it is hard to get things done quickly.


  8. "Short Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Phoenix, AZ
    Current Employee - IT Project Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Challenging, Diversity, Technology,Work Life balance etc are some of the pros to name a few.

    Cons

    I do not have anything to list as Cons so far.


  9. "Open- Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Can be good money! Great PTO

    Cons

    Favoritism, to much on forcing sales and rewarding questionable behavior. No longer customer care focused. It is all about the money now. Layoffs recently happened, they are avoiding layoffs by attrition right now, but everyone walks around on eggshells. No really knows what goals are. MEDICAL IS TOO EXPENSIVE!

    Advice to Management

    Go back to what Amex is known for.


  10. "Great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor I in Salt Lake City, UT
    Former Employee - Travel Counselor I in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    There are a lot of Benefits to working here. Working in the travel department allowed us to take advantage of different travel benefits. Also enjoyed the People, Atmosphere, Training and mentorship program.

    Cons

    The reason I left was because of my direct leader. The leader was. It willing to coach or guide myself as a CSR.

    Advice to Management

    Really look for ways to help the front line employee. I would love to work here again.


  11. "Engineer II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in New York, NY
    Current Employee - Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express (More than a year)

    Pros

    Great Work Culture and infrastructure

    Cons

    Low annual pay hikes otherwise everything is good.

    Advice to Management

    NA



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