American Express Reviews | Glassdoor

American Express Reviews

Updated July 20, 2017
4,787 reviews

Filter

Filter

Full-timePart-time

4,787 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Good benefits, impossible goals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Sales (Account Manager) in Phoenix, AZ
    Former Employee - Customer Service/Sales (Account Manager) in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Really good benefits, it's stable. I really liked my coworkers and made some good friends. My manager was cool, too.

    Cons

    The goals are so aggressive they make it so you can't hit your bonuses or make extra money. Not an encouraging environment.

    Advice to Management

    Listen to customer feedback and create attainable goals


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCP in Plantation, FL
    Former Employee - CCP in Plantation, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Great people, benefits are awesome, and you learn a lot;

    Cons

    hiring from outside, outsourcing, low employee morale

    Advice to Management

    hire within more, give inside employees more opportunities for advancement

  3. "Great place to work... except"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Salt Lake City, UT
    Current Employee - Executive Assistant in Salt Lake City, UT
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    The culture is amazing, with very talented and savvy people.

    Cons

    The biggest con is that every 3-5 years they look for ways to cut back, and it's always by cutting people. I worked there at total of 17 years, and was the victim of "reduction in force" five times. Three times I found a new job within. One time I left and was gone for three years. The last time happened last year, and I think this time it's for good. I've heard that they're hiring again, but it is a constant cycle and one you have to be aware of and learn to not take personally if you want to stick around for the long-haul.

    Advice to Management

    Figure out how the manage the up's and down's of your business without affecting your employees with layoffs.


  4. "Sr Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Saint Petersburg, FL
    Current Employee - Senior Software Engineer in Saint Petersburg, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Excellent work culture, Flex timings

    Cons

    Frequent layoff's , future growth concerns of the company


  5. "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Sunrise, FL
    Current Employee - Program Manager in Sunrise, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Work/life balance; excellent parental leave; ongoing support for working parents; leaders supportive of individual development

    Cons

    No company is perfect. Overall, this is a great place to work.


  6. "Senior Business System Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SBSA in Salt Lake City, UT
    Former Employee - SBSA in Salt Lake City, UT
    Recommends
    Positive Outlook

    I worked at American Express full-time (More than 10 years)

    Pros

    Customer Service
    Risk ( credit bureau evaluation )

    Cons

    Displaced, Moved to a different system and had to move to Florida

    Advice to Management

    Worked well within a team environment


  7. "Software Engineer Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer III in Phoenix, AZ
    Current Employee - Software Engineer III in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Very flexible work hours.
    Very laid back culture.
    Not too tasking/ too much overtime.
    6% company match is nice.

    Cons

    Not very interesting work if you are interested in creating the next big thing or using newer technologies.
    Not a lot of structure in the org. Tons of questions on responsibilities due to lack of needed roles.
    Despite firing lots of contractors, there is still ~50% of developers as contractors.
    Not as competitive pay.
    Tons of work on legacy system / code.

  8. "GREAT Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruitment Coordinator in New York, NY
    Current Employee - Recruitment Coordinator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    great work life balance, work from home

    Cons

    no clear career path for internal employees

    Advice to Management

    better communication!


  9. Helpful (1)

    "Culture has changed for the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Phoenix, AZ
    Current Employee - Business Systems Analyst in Phoenix, AZ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Benefits are great. Good medical, vacation, and 401k. Flexibility in schedule. The cafeteria is pretty decent. Pay is mostly competitive.

    Cons

    The opportunity to grow is limited, and if you become a SME in a particular area then your growth may stagnate. The company is always trying to do more with less, so layoffs are a regular thing.

    Advice to Management

    Listen to your employees, especially tenured ones. Don't discount their opinions just because they don't align with your own.


  10. "Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Great work life balance. Good people. Blue Chip Brand.

    Cons

    Poor agility. Politics. Red tape.


Showing 4,787 of 5,029 reviews
Reset Filters