American Express Reviews | Glassdoor

American Express Reviews

Updated July 26, 2017
4,802 reviews

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4,802 Employee Reviews

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  1. "Has the potential to be a great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Tuition Reimbursement, Training/Certifications, Diverse Workplace, Many Opportunties

    Cons

    No longer values the perspective of tenured employees. Too many talking heads, Too many silos, Brutal internal politics, Many sycophants.

    Advice to Management

    Pick a single approach and stick to it, flavor of the month does not deliver results.


  2. "Working at Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Employee centric organization & good work life balance

    Cons

    It is a large company and decision making can be slow

    Advice to Management

    Keep up the good work

  3. "Merchant Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Good company to work for

    Cons

    Can be cliquey within the departments


  4. "Great leaders, lots of politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    String leaders, collaboration is strong, benefits are good, some units have a great deal of flexibility in working hours.

    Cons

    Politics, hard to introduce change, innovation in some areas are lacking


  5. "business analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    team player, dedicated, hard worker

    Cons

    convert opportunities into strengths, thanks


  6. Helpful (1)

    "Great Company, But Very Bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Great Hours, get to work from home on Fridays, fantastic coworkers who truly are about your well-being

    Cons

    Sometimes the line between work and personal life gets meshed, often have to but heads with upper management to drive interest in your projects, lots of approval necessary to get anything off the ground.

    Advice to Management

    American Express used to be much better at giving it's employees free rein on projects and campaigns, and it seems that the most recent cost cutting has really affected this mentality. I think there needs to be some more faith in giving those at the ground level the opportunity to test and learn on their projects.


  7. "Miss it there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    work life balance, great work, great people

    Cons

    slow to promote, salaries on the low side

  8. "Director Global Compensation"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    Work life balance, good leadership

    Cons

    Flat structure, limited benefits.


  9. "The best company I have worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Incredible customer focus, actively reinventing the business to remain relevant, very strong brand, work life balance is a core value, and the people are genuinely nice to one another and great to work with

    Cons

    The pay is lower than what tech talent can make elsewhere, the annual review process is at complete odds with the collaborative culture

    Advice to Management

    Collaboration and co-creation are the things that are going to keep AMEX competitive and relevant. You need to fix your rewards, recognition and PMP process to promote collaboration not cut throat competition.


  10. Helpful (2)

    "Vice President, Operational Risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Disapproves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Flexibility to work at home and understanding of work life balance.

    Cons

    Continuous cycle of cutbacks and layoffs without really reengineering of processes. Just expected the few remaining to do more with less. Significant turnover in the good senior leaders and what's left are those that were mediocre senior mgmt. limited opportunity once you reach first level VP if you aren't in NY.

    Advice to Management

    Commit to and execute on 1) better technology 2) improve your processes for efficiencies BEFORE you cut the individuals 3) break the cycle of layoffs


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