American Express Reviews | Glassdoor

American Express Reviews

Updated July 23, 2017
4,793 reviews

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  1. "Uncertainty!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchant Risk Analyst in Phoenix, AZ
    Current Employee - Merchant Risk Analyst in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Its a great company . Alot tenured people that work here.

    Cons

    My department is new the kinks haven't been worked out yet

    Advice to Management

    No advise really they are trying to get things worked out.


  2. "Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    Pros

    good income in sales department

    Cons

    life balance become difficult to manage

  3. "American Express Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Good work life balance, advancement opportunities, large range of areas/fields to work in

    Cons

    Lower starting pay than competitors for entry level engineers, offshoring

    Advice to Management

    Keep long term goals and brand principles in mind. Sometime too quick to go for the quick savings than right thing for the brand


  4. "Senior Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in New York, NY
    Former Employee - Senior Marketing Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    One of the best companied out there. Tons of smart people and a great, collaborative culture. Everyone is willing to help one another. Great leadership at the top.

    Cons

    Large matrixed organization can become hard to navigate. Lots of pressure to network. Competitive culture based on hiring the best...


  5. "Lost Costco, laid off workforce, saved bad managers!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in West Valley City, UT
    Former Employee - Customer Care Professional in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Really good at hanging on to unethical managers!

    Cons

    Incentives and bonuses will be cut and your job will be outsourced. First, management conjured up excuses to fire the biggest bonus earners. Then, they changed the rules on earning bonuses to reduce payout. Then, layoffs were announced.

    Advice to Management

    Consider the impact to American workers and to American cardmembers before relocating jobs overseas. Place more value on ethics and accountability.


  6. "CSR-Team Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Miami Lakes, FL
    Former Employee - Customer Service Supervisor in Miami Lakes, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Excellent scheduling, team work, good bonus pay

    Cons

    Lack of growth within, HR is not sufficient with ensuring you have all the training before going on the productiom floor.


  7. "Business Consultant (Commercial Payments Consultant)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant (Commercial Payments Consultant) in Sunrise, FL
    Current Employee - Business Consultant (Commercial Payments Consultant) in Sunrise, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Great company. Employees are treated with a great deal of respect. CAG (Commercial Acquisition Group) is a newer department.

    Cons

    Expected to make at least 85 calls a day or have 3 conversations (5 minutes a piece). Base salary of 35K is not enough for the work being done. Cold Calling. No room for growth.

    Advice to Management

    Hire from within! Most of the managers (Sunrise, FL Location) are former Carnival Cruise employees and came along with one of the current directors. 18 Months to move from CAG to another department is ridiculous.

  8. "Application Packager"

    StarStarStarStarStar
    Former Employee - Applications Packager in New York, NY
    Former Employee - Applications Packager in New York, NY

    I worked at American Express (More than 5 years)

    Pros

    • Work with AdminStudio 2016 and InstallShield 2016 to build packages for enterprise distribution.
    • Aide the Client Technology Services division as a senior software packager.
    • Utilize AdminStudio to create new application packages for Windows 7 x64 and x86 and Windows 10 x64.

    Cons

    • Work with product owners to identify application requirements.
    • Provide team reports on packaging progress and quality assurance testing.
    • Research, analyze, and remediate application/installation errors.
    • Review application packages and documents for company standard adherence.
    • Utilize Symantec Management Console (Altiris) for package policy deployment.
    • Assess inefficiencies, streamlined, and improved the application packaging process.
    • Gain proficiency using Symantec Altiris for package inventory and deployment


  9. "Lead Business Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at American Express (More than a year)

    Pros

    amazing leaders employee friendly amazing

    Cons

    no cons - everything is amazing


  10. Helpful (2)

    "Relationship Manager-Travel and Lifestyle Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Lawrenceville, GA
    Current Employee - Relationship Manager in Lawrenceville, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Excellent Benefits and time off, work at home positions, great hours in this title. Excellent training and resources.

    Cons

    Technology and work policies constantly changing, and frequently systems break down.

    Advice to Management

    Consistenct and proficient work is a challenge when there are technical changes and breakdowns on a very frequent basis. While change and innovation is good, sometimes reinventing the wheel is not the answer. I would like to see that our employees can master their skills and rely on our systems with fewer changes.


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