American Express Reviews in United States | Glassdoor

American Express US Reviews

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  1. "Great culture and work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    Pros

    The company possesses a great culture and promotes the development of its employees.

    Cons

    Like any large company, it is bureaucratic, so it is hard to get things done at times. Compensation is OK.

    Advice to Management

    Organization could benefit from a flatter management structure.


  2. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in New York, NY
    Current Employee - Senior Marketing Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    American Express prides itself as a company that values work/life balance and for good reason. With four weeks of paid vacation, frequent teambuilding events, ability to work from home (laptops are provided for all), and 9-5 the norm, the work environment is great if that's what you're looking for.

    Cons

    If work/life balance is not what you're looking for, the pay-off of relatively low salaries is not that great. You'll get paid about 25-50% more in comparable jobs in other financial services companies. Decision making is also incredibly inefficient and slow due to the corporate culture of "alignment" (which basically means that no one wants to take ownership of projects/initiatives) and the highly-matrixed nature of business units within the company.

    Advice to Management

    You've completely lost touch with middle management who are your foot soldiers. There's no strategy that we're driving towards, just tactical day-to-day executions, which makes us work just hard enough to get things done.

  3. Helpful (13)

    "Hierarchy, micro-management, passive-aggressive culture, poor promotional opportunities - what's to like."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Brand name on your resume. For NYC professionals, decent work life balance (though this seems to be eroding over time).

    Cons

    Many, possibly most middle managers (Directors & VPs) are very poor leaders: highly risk averse (aren't interested in any ideas that didn't come from above or can't be implemented in less than a month) and micro-managing (they tell you how to do your job, when they should focus mostly on what job to do). Musical chair city - there is no growth in positions in the company, so most open roles are filled by staff already at a given level, and the few promotions are extremely competitive and typically go to non-threatening employees with little vision but a high willingness to do exactly what they're told by micro-managing leaders and never rock any boats. Business decisions are made based on internal considerations (how many sales do we want? what does X high-level person think?) instead of external conditions (what is the market for this opportunity?) If you have an advanced business or technical degree, forget everything you've learned - you won't use it. Line groups have goals but rate people by personality rather than goal achievement; staff groups fight constant turf battles and churn pages of meaningless presentations. Manager level positions are highly tactical jobs that could easily and cheaply be filled by people straight out of undergrad. It's easy to get fooled because everyone seems nice. But don't believe it. You work here long enough, you learn to watch what they do, not what they say.

    Advice to Management

    You hire completely capable people but then give them no responsibility and treat them as if they have no intelligence, sapping them of initiative. Fire middle management and push responsibility down to managers.


  4. Helpful (1)

    "Good pay if you don't want work to be your life."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Approves of CEO

    Pros

    Competitive pay and competition within the company isn't too stifling. They offer great benefit packages and allow a lot of flexibility in how you want to work with a good work/life balance. I have worked at two other companies prior to this and both other companies had much more serious cultures.

    Cons

    It is a huge company and does have that huge company feel to it which carries some downsides like it becomes extremely important to be in the right group. A lot of management is incompetent particularly where I work in HR and they would not get jobs at other firms but AMEX is pretty easy with their hiring.

    Advice to Management

    Senior management should make more of an effort to weed out incompetent directors and managers. They should also make it easier to move around to different divisions because if you get stuck in the wrong division it is hard to switch.


  5. Helpful (3)

    "Amex is a great place to work if your spouse has lots of money."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Manager in New York, NY
    Former Employee - Risk Manager in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work Life Balance. 4 weeks vacation + 4 flex days in the summer. Work here if your spouse is independently wealthy and you don't need the money.

    Cons

    Pay is terrible. Never had the money to take a vacation and enjoy the time off.

    Top down management was very stifling. Any new ideas were blown off.

    No transparency for promotions and boss didn't care to think about my long term career at Amex. No visibility to high impact projects. Didn't feel appreciated or recognized by leadership. Didn't take advantage of my skills either. They didn't know how to promote good people either.

    Anytime I suggested to get some skills I thought could help me in my job, I got shot down. Any interaction outside of my team was viewed with suspicion and discouraged.

    Advice to Management

    Fix the above.


  6. Helpful (1)

    "Amex is great if you want to learn more, just be careful what group you go into."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    American Express is very supportive of employees need to advance as well as in making lateral moves for skill expansion. There are many opportunities to move between business units or to specialize in one area.
    Also, take advantage of all the various employee networks that are invaluable in meeting people in other groups and learning about other business units.

    Cons

    Legacy technology sometimes slows down innovation, as well as makes it hard to learn your way around unless you find another employee to mentor you. There aren't sufficient self-study options for systems, so you have to ensure you network in order to get properly trained. Training classes are available but not always when you need them.

    Advice to Management

    Continue to listen to those in the trenches, closest to the process and the customer. also need to take better advantage of work from home options in order to retain employees.


  7. "Overally speaking it could be considered as a company to chose to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Manager in New York, NY
    Current Employee - Risk Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    It has good location, good reputation

    Cons

    Poor leadership of the reporting lines

    Advice to Management

    More flexibilities to lower band analysts and managers

  8. "Work experience depends on group joined."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in New York, NY
    Current Employee - Finance Manager in New York, NY
    Recommends

    Pros

    Amex is a great company to work for as long as you join the right group.

    Cons

    There is too much disparity between the different groups.

    Advice to Management

    More consistency with downstream communication.


  9. Helpful (1)

    "Not the most competitive salary-wise, but truly a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager - IM in New York, NY
    Current Employee - Manager - IM in New York, NY
    Recommends
    Approves of CEO

    Pros

    A Fortune 500 company and one of the 30 stocks that comprise the DJIA, American Express is a leader in the payments and travel industries. It is a strong and highly-respected brand with a unique business model that is the envy of its credit card competitors. The company is full of very smart and talented people and places a strong emphasis on work-life balance. Work culture leans more towards teamwork, not competition, and strongly focused on delivering premium value to its Cardmembers. Its global reach and presence allows for collaboration across borders and encourages diversity of ideas.

    Cons

    American Express offers salaries that are at par with its peers in the payments industry, but not exactly highly competitive. The benefits package has undergone changes in the last few years, leading to dissatisfaction among some existing employees. The company as a whole could also do a better job at meritocracy.

    Advice to Management

    re-assess compensation and benefits package...


  10. Helpful (3)

    "Okay pay, great time off, downer health plan, treats employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Manager in Salt Lake City, UT
    Current Employee - Accounting Manager in Salt Lake City, UT
    Recommends
    Approves of CEO

    Pros

    Time off policy is great - better than most other companies out there. At the manager level, you get 28 days of PTO (inclusive of all holidays) walking in the door. There's also a very generous 401k match plus profit sharing (last year was around 10% of base pay).

    Cons

    Salary levels seem to be slightly lower than similar positions elsewhere. The health plan is a high deductible plan with an HSA which can be a big downer if you have something major one year. I don't think the premiums are low enough to justify the decrease in benefits.

    Advice to Management

    Senior management is actually pretty solid in the company. I think the company probably goes a little too far in trying to make sure employees are satisfied. There are a ton of people who have been around forever who would take a gigantic pay cut if they were to try to get a job elsewhere.


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