American Express Reviews in United States | Glassdoor

American Express US Reviews

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107 Employee Reviews

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More Pros and Cons

  1. "Global Rengg projects"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director: Finance in Phoenix, AZ
    Current Employee - Director: Finance in Phoenix, AZ
    Approves of CEO

    Pros

    Diversity, focus on employees, long term benefits

    Cons

    salary, politics during change, slow to decision, no support for entreprenuership

    Advice to Management

    negotiate at the time of joining the company


  2. Helpful (1)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Recommends
    Approves of CEO

    Pros

    - Strong culture and global brand
    - High rebound rate of employees leaving and returning to Amex (even after displacements)
    - Volume of opportunities to drive own career, numerous paths
    - Strives to deliver transparent feedback including sincere diversity efforts
    - Numerous examples of long career trajectories
    - Focus on the success at the front line and senior leadership levels

    Cons

    - Hard to understand the org matrix
    - Difficult to gain visibility outside of role/unit
    - Very leadership driven - so if poor leader, employee career can be blocked/sabotaged
    - Consensus driven - decisions often take a myriad of socialization/team perspectives to get off the ground let alone to implementation
    - Not a great place for innovative, fast moving change agents
    - Unfortunate off shore relocation of call centers
    - Certain roles and career paths still very dependent on the people leader

    Advice to Management

    Culture change does not have to be small chips, fast track real change. Where the traditional Amex products have stood the test of time - all innovation labs and failures for the next great ipod kind of thing to surface.

  3. "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Approves of CEO

    Pros

    people
    culture
    opportunities given
    ability to move around the company into different jobs throughout career

    Cons

    passive aggressive leadership
    pay
    benefits
    slow decision making

    Advice to Management

    make decisions quicker. let people know where they stand instead of trying to sugar coat things


  4. "amex review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Approves of CEO

    Pros

    Stable work environment
    Lot of business domains

    Cons

    Expect to work long hours- weekends, holidays. Minimum 50 hours/week

    Advice to Management

    -


  5. "NOt bad to work in business but sucks to be in technologies."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Approves of CEO

    Pros

    flexible work schedule
    vendors do all the work, amex managers just supervise
    committed company

    Cons

    slow progression
    bureaucratic
    Lack of opportunities
    Offshoring
    Technical leadership

    Advice to Management

    Good job..keep it up


  6. Helpful (1)

    "too much work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Tampa, FL
    Current Employee - Team Leader in Tampa, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the benefits are good in comparison to some other large corporations.

    Cons

    politics - stressful working conditions - too many departments that won't take responsibility

    Advice to Management

    revaluate the types of leaders you have in the Tampa office. Morale is horrible. leaders turn a blind eye to fraud and theft in this center.


  7. "Amex - A Nice Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in New York, NY
    Current Employee - Finance Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    - People / Culture: Smart, fun, competitive but not cut-throat. And very diverse, too!
    - Employee Development: Expected to swtich positions every 18-24 months, potential for movement globally or across functions.
    - Work/Life Balance: Not always, but at least they try - It's always a goal each year.

    Cons

    As with many large organizations, politics plays a big part in your career. Be aware that you must "play the game" if you want to get promoted, especially today where there are fewer promotion opportunities available yet the talent pool is filled with MBAs from top business schools, most of whom are smart and capable. Doing a great job will not get your promoted unless you have the right people/leaders helping you along the way.

    Advice to Management

    Make sure to help those employees that are smart and talented stay long term and get promoted. The alignment process (year end ratings) can be frustrating if you are working in a more 'business as usual' type role whereas your peers, who you are being compared to at year-end, are in "project-based" roles.

  8. "Senior Managers at American Express"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    Great work/life balance, lots of vacation time, the ability to move into different roles every 18-24 months, the respect the brand has...

    Cons

    Takes too long to get things done, way too much consensus building. Senior leaders claim they want innovation but it's a fight to get anything innovative accomplished.

    Advice to Management

    Reduce matrix structure, improve technology competencies, hire more external talent at senior levels.


  9. Helpful (1)

    "Great Benefits, Poor Morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Greensboro, NC
    Current Employee - Fraud Analyst in Greensboro, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits, 401k , dental, vision, vacation packages, downtime approvals, cafeteria, diverse environment

    Cons

    work schedules, must work one weekend day of the week (sat or sun), call center like schedule, excessive calls, back to back, short lunch break, calls are often long and very abusive, management is always breathing down your back, performance based tracking, no job security, you will never know when they fire you.

    Advice to Management

    They know what they're doing. American Express has great products, but they don't know how to treat their employees.


  10. "pretty good for corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator, Special Projects in New York, NY
    Former Employee - Coordinator, Special Projects in New York, NY
    Recommends
    Approves of CEO

    Pros

    salary and benefits make it worthwhile

    Cons

    corporate culture can be tedious

    Advice to Management

    none


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