American Express Reviews | Glassdoor

American Express Reviews

Updated October 21, 2017
5,040 reviews

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5,040 Employee Reviews

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  1. "TL Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader
    Current Employee - Team Leader
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    work life balance is respected

    Cons

    Lack of transparency. Never included in decision making. Very curious decisions being made.

    Advice to Management

    Make your leaders feel like leaders, not glorified representatives.


  2. "Amazing work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Amazing community to work for !

    Cons

    Hard process to get an interview

  3. "Work from Home Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager
    Current Employee - Business Development Manager
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    The work-life balance is great. You are given the freedom and responsibility to work from home and design your own schedule. Benefits are outstanding.

    Cons

    The retroactive changes to pay and commissions multiple times throughout the year show that management doesn't know how to create accurate goals or is not interested in allowing top perrformers to succeed. Too much time is pulled away from sales activity to deal with these changes.

    Advice to Management

    If you are going to have a sales organization then you need to understand what is important to sales and show respect to your employees.


  4. "Work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Manager in Boca Raton, FL
    Current Employee - Treasury Manager in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    The company really values its employees and has a great work/life balance. They also have great benefits, especially parental leave.

    Cons

    It is difficult to get a promotion in the company unless a role in your direct group opens up. Otherwise it's just a lot of lateral moving.


  5. "A great company for integrity and trust"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Gilbert, AZ
    Current Employee - Technical Project Manager in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Upward as well as lateral mobility is available. The ability to learn new skills are also available and encouraged from all management levels.

    Cons

    Highly impacted by economic pressure which results in reduction in force that has a large impact on morale and deliverables.

    Advice to Management

    Reduction of force is a necessary evil however it hurts overall morale


  6. Helpful (2)

    "Values Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in New York, NY
    Former Employee - Marketing Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Great work/life balance, ability to work in-office and from home, great maternity leave benefits

    Cons

    Outdated proprietary technology, slow decision-making, frequent re-organizations, slow to innovate


  7. "Top notch people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Business Development in Mobile, AL
    Current Employee - Manager, Business Development in Mobile, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Brand and value of product offering help to market the many solutions that bring value to bottom line for companies

    Cons

    Rapid change makes it very difficult to focus on core initiatives as working so many different things. Felt like too much being pushed at one time

    Advice to Management

    Simplify and automate

  8. "the culture, workload and 'what constitute success' vary from team to team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at American Express full-time

    Pros

    -very friendly people
    -encourage social with co-workers and other teams

    Cons

    -not enough training provided
    -unclear expectation
    -corporate bureaucracy


  9. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Great benefits and work life balance. Couldn't be happier. Amazing company

    Cons

    Can't think of any. Best company I have worked for


  10. "Tough place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time

    Pros

    Interesting work, customer-focused company. Good work-life balance.

    Cons

    Very competitive environment. Employees are ranked against each other and it results in people only looking out for themselves. More often than not, the people who are most vocal about their work and "accomplishments" get ahead - this is not a place where you can let your good work speak for itself. Also the culture is such that every two years, you are expected to move to another role at the company and in order to do so, you have to constantly network and lobby people to speak up on your behalf. The interviewing process (even for internal candidates) is brutal. It's a terrible environment.

    Advice to Management

    Revamp the culture completely.


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