American Express 4,451 Reviews | Glassdoor

American Express Reviews

Updated March 28, 2017
4,451 reviews

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4,451 Employee Reviews

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Pros
Cons
  • work life balance needs to encouraged (in 183 reviews)

  • As with any large financial institution, slow decision making / change process (in 95 reviews)

More Pros and Cons

  1. Helpful (2)

    "Good company but very political"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY
    Recommends
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    I met some of the smartest people I've know and made very good friends while I was hear. Good work life balance and easy to talk to leadership.

    Cons

    It is a highly political environment where it's not really what you do but who you know. Getting promoted is hard and usually only those that "suck up" to leadership are the ones that get promoted.

    Advice to Management

    Focus more on merit when you promote. Also do more skip levels and have anonymous feedback options on leaders (esp for direct reports). I've seen a lot of people get promoted and not done well which would have been mitigated if you had talked to thier peers and previous direct reports.


  2. "Customer Care Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    I liked working with my fellow employees. The Supervisors treated us like people not numbers. they were good with personal issues

    Cons

    Sorry the left the area.


  3. Helpful (1)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time

    Pros

    They do a lot for there employees

    Cons

    They continue to outsource jobs


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good company to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Learn the business, work life balance, benefits, perks and colleagues. Learning to work with cross functional teams internationally was priceless.

    Cons

    Salary and opportunity for advancement if you are not just about fluff and actually want to get things done right the first time.

    Advice to Management

    Ensure diversity is across all functions.


  6. Helpful (1)

    "Top management is lost and without clear direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Great environment, allow you to work remotely and flexible, great training programs, focus on personal development, allow you to learn on the job and move across the company for job opportunities

    Cons

    Senior C-level is the same for the past 20 years and need new ideas, too much politics lately, favoritism and no internal criticism is allowed lately. A lot of reorganizations lately are driving morale down as nobody knows who is next to be invited to leave

    Advice to Management

    New CEO is needed and replace other C-Level people wi fresh people from outside of Amex company


  7. "Great Brand Recognition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Everyone knows and respects this brand so it's a great company to have on your resume

    Cons

    Constantly adding to workload and demanding higher productivity.


  8. "Career in AMEX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at American Express full-time (More than a year)

    Pros

    Work life balance, good office location.

    Cons

    It all depends who you know to get a promotion.


  9. Helpful (2)

    "Great Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Director in New York, NY
    Former Employee - Customer Service Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    - Work-life balance
    - Great benefits
    - Corporate Structure/ hierarchy exists but very collaborative environment
    - Big company but easy to find who does what, and is responsible for what

    Cons

    - Given the work-life balance, no real complaints about pay but lower than competitors
    - Recent management direction is not clear given changes in market forces

    Advice to Management

    - Ever changing landscape, and copy-cat premium products makes things difficult. Only those who understand the credit card business model will under stand. This would mean management needs to focus.
    - Past few years have seen forays into "hot" areas that didn't quite work out. Now that that's behind the company, growing and focusing on core products and services may provide not only better signal to customers but also market but realign the company's teams towards a focused goal.


  10. Helpful (1)

    "AMEX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    The pay isn't bad and the benefits are pretty good. They offer a good amount of vacation time as long as you don't miss your quota.

    Cons

    There are a lot of changes that occur and very little communication. While I worked there we were switched from salary employees to hourly and management never informed us. We were actually promised by the Vice President of the department that our job classifications would not change which was incorrect.
    This is a sales environment so quotas are expected to change. Unfortunately as the quotas increase the amount paid for production decreases. You could easily be told to produce 40% more while experiencing a 30% pay cut to your commission.
    After all of the changes the pay no longer seemed worth it.
    Mobility within the company is extremely political.

    Advice to Management

    Be honest with your employees so they do not feel insulted or lied to when changes occur.


  11. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platinum Customer Care Professional in Plantation, FL
    Current Employee - Platinum Customer Care Professional in Plantation, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Health care and company benefits . Cafeteria and different food choices. Maternity section for breast feeding. Game room and a market place

    Cons

    Metrics and sales - company gearing towards sales and less customer service. Supervisor doesn't know no more than you. Please make one self knowledgeable

    Advice to Management

    Management team leader and service leader good luck



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