American Express TRS Reviews | Glassdoor

American Express TRS Reviews

Updated December 5, 2018
107 reviews

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3.6
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Kenneth Chenault
50 Ratings

Employee Reviews

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  1. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Approves of CEO

    I worked at American Express TRS full-time (More than 5 years)

    Pros

    Great atmosphere, smart people, team environment , great work life balance.

    Cons

    Many organizational changes over a short time frame.

    Advice to Management

    continue to build your organizations with great talent.


  2. "TRAVEL COUNSELOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Sunrise, FL
    Former Employee - Travel Consultant in Sunrise, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at American Express TRS full-time (More than 10 years)

    Pros

    great benefits with start your first day of work. Lots of paid time on, which also starts your first day of work. New Moms get several months of maternity leave. The new dads get 4 months. They recognize same sex couples and extend same benefits as heterosexual couples. Great pay!

    Cons

    very, very, very strict. I worked there for 12 years. I eventually got transferred to a team where the Team Leader just hated me. No other way to put it. I mean she fired lots of people she did not like. Wrote us up for every single thing. It's hard to make the numbers, you know the house always wins. The survey' can get you fired. A card member can complete a survey and say she/he was great, excellent, but I don't like this new fee American Express is charging. The cardmember then rates the experience a 1 out of 1-10 , with 1 being the worst. It goes against the agent. The math works against you you could be at 100 percent in surveys and a 1 will take you down to 20's or 30's and if you get a 10 the next call it will only bring you up a few points literally.

    Advice to Management

    We are human beings, not robots.

  3. "Company over iew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I worked at American Express TRS full-time (More than 3 years)

    Pros

    Awesome team.. cohesive ...providing first class service to elite Amex cardholders. Great job perks.

    Cons

    Weekend work schedule. Shift bid. Not a lot of room for growth.

    Advice to Management

    Keep up the great work, but would encourage work -life balance for employees.


  4. "Travel Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Services in Salt Lake City, UT
    Former Employee - Travel Services in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express TRS full-time (More than 10 years)

    Pros

    Awesome company to work for!

    Cons

    Mandatory over time required during busy season

    Advice to Management

    More flexibility in scheduling


  5. "Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Phoenix, AZ
    Current Employee - Technical Project Manager in Phoenix, AZ
    Neutral Outlook

    I have been working at American Express TRS full-time (More than 10 years)

    Pros

    They have a Very flexible work environment

    Cons

    Last several years pay increases are low.


  6. "employed 4+ years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Sunrise, FL
    Current Employee - Customer Service Specialist in Sunrise, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express TRS full-time (More than 5 years)

    Pros

    Benefits are great. If you can get with the right team leader your work life is better.

    Cons

    It's hard to get a good schedule or change your existing one. Most jobs are being out sourced to other countries. You need to be friends with your team leader or you are left out of whats happening in your department. Lots of cliques. Security should be better.

    Advice to Management

    Need to loosen the metrics. You are trying to save money in the wrong place.


  7. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at American Express TRS full-time

    Pros

    Great Benefits, Ability to move around to different parts of company

    Cons

    They've been doing "Reductions in Force" (lay-offs) annually for the past 5 years or so. Only to replace them quickly following that. The one I was caught in was when they committed to reducing expenses ($1B) in 2016 & 2017.

    Advice to Management

    How about retraining employees instead of laying them off to save $$$ & then hiring new people at lower salaries!

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express TRS full-time

    Pros

    Work-life balance is great and so are employees

    Cons

    Very corporate and political culture


  9. "Great travel benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Travel Consultant in Miramar, FL
    Former Employee - Executive Travel Consultant in Miramar, FL
    Recommends

    I worked at American Express TRS full-time (More than 8 years)

    Pros

    You have the opportunity to travel and stay at the hotels our clients prefer. Experience first hand for better recommendation to our members.

    Cons

    The company is not so focused on customer service as before too many scripts to read like a bank less travel experience.


  10. Helpful (1)

    "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collection in Phoenix, AZ
    Current Employee - Collection in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express TRS full-time (More than 3 years)

    Pros

    Pay is good, everyday is different, can really help cardmembers

    Cons

    Outsourcing jobs, keep changing expectations and goals making bonus impossible