American Express Travel Counselor Reviews | Glassdoor

American Express Travel Counselor Reviews

Updated March 27, 2017
79 reviews

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Travel Counselor

2.8
Star Star Star Star Star
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American Express Chairman and CEO Ken Chenault
Ken Chenault
46 Ratings

Employee Reviews

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  1. "Great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor I in Salt Lake City, UT
    Former Employee - Travel Counselor I in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    There are a lot of Benefits to working here. Working in the travel department allowed us to take advantage of different travel benefits. Also enjoyed the People, Atmosphere, Training and mentorship program.

    Cons

    The reason I left was because of my direct leader. The leader was. It willing to coach or guide myself as a CSR.

    Advice to Management

    Really look for ways to help the front line employee. I would love to work here again.


  2. Helpful (6)

    "Travel Counselor I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor I in Lawrenceville, GA
    Former Employee - Travel Counselor I in Lawrenceville, GA
    Recommends
    Positive Outlook

    I worked at American Express full-time (More than 10 years)

    Pros

    American Express Travel is a great company to work for because they have excellent benefits which start at day one when you are hired. They have an excellent training program for new travel agents

    Cons

    Some of the downsides of working for American Express Travel is that when you are hired as a travel agent they do not treat you as such since they have become a bank. There too many rules and compliances to try and keep you from making bonuses. They are always constantly making changes and expect agents to stay on top.

    Advice to Management

    I used to believe that management cared about the employees, but since I was terminated for being on the phone with clients for longer than they wanted , that changed. I had good RTF (refer to a friend), I had good sales as well and repeat clients. I am a travel agent NOT a banker. Sure I was warned but that should not have been the focus because made the company money. Management wanted me to talk and type, well you cannot talk and type in system called ENCORE. This reason for terminating me does not define me as a person. I was at American Express Travel for over 11 years and I get terminated for such a menial reason that does not amount to a hill of beans.


  3. "They've got this virtual thing down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in Phoenix, AZ
    Current Employee - Travel Counselor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Great work from home opportunities. Nice people. Supportive environment to succeed. Great large company infrastructure & benefits are average to good.

    Cons

    Training needs a bit more depth. One feels alone when stuck. Hard to ask questions when live on the line. Medical contribution are horrible for such a large company.

    Advice to Management

    More positive feedback.


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  5. Helpful (3)

    "Travel Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor in New York, NY
    Former Employee - Travel Counselor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express (Less than a year)

    Pros

    Options to choose 8x5 or 10x4 shifts.
    Free hotel stays with the agent stay program
    Work at home environment - Time and money saved

    Cons

    Poor management
    Lack of support when needed
    Loneliness
    Using RTF as a way to judge your performance is extremely unfair. You are held accountable for something that is not your fault

    Advice to Management

    Gotta find better ways to rate an employee's performance instead of using the RTF


  6. "Traveler Counselor II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor in Lawrenceville, GA
    Former Employee - Travel Counselor in Lawrenceville, GA
    Doesn't Recommend
    Positive Outlook

    I worked at American Express full-time (Less than a year)

    Pros

    Good Benefits, diversity cultural atmosphere,

    Cons

    Need qualified trainers with patients.

    Advice to Management

    Hire trainers that are more patients with their new hires.


  7. Helpful (3)

    "Travel Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor in Sanford, FL
    Former Employee - Travel Counselor in Sanford, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express (More than 3 years)

    Pros

    Excellent benefits, 401K great, PTO the best . It is really beside anything a great company

    Cons

    Amex does accept discriminatory comments about their employees from card members
    on the surveys receive. If TBASS or survey comes with a negative score with discriminatory comments they still penalize employee. They do not care

    Advice to Management

    Upper Management mus not forget that when they hire employees they know that they all come from different nationalities and different languages. They must be more empathetic.


  8. Helpful (1)

    "Travel Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor in Atlanta, GA
    Former Employee - Travel Counselor in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    salary is a little attractive taking into consideration the only requirements is a high school diploma.

    Cons

    management is a nightmare.
    most travel consultant have more knowledge than leaders, i wonder who leading who

    Advice to Management

    stop firing the journey makers, and also stop hiring garbage in the name of travel consultant. As a card member if i call one more time and i get a waffle house employee claiming the are travel consultant, then i will know customer service, knowledge and expertise has been stripped of my benefit as a card member


  9. "Luxury travel counselor Centurion and Plantinum card"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Centurion and Platinum Luxury Travel Counselor in Jacksonville, FL
    Former Employee - Centurion and Platinum Luxury Travel Counselor in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Lots of time off.

    Cons

    Amex does not appreciate employees that continuously go the extra mile. Stop rewarding Reps that don't follow up on or avoid their own work.

    Advice to Management

    Stop hiring supervisors that have absolutely no travel experience. Excellent candidates available if you hire within.


  10. Helpful (1)

    "incompetent Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in New York, NY
    Current Employee - Travel Counselor in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits, 401k match, vacation time

    Cons

    They say they live by blue box values but allow and encourage their agents to steal from the cardmember by overcharging. Poor technology for the cardmember and agent experience while emphasis is on big brother technology. Works likes a 3rd world call center. And they are a "bank" when it is convenient to them disciplining agents and not paying out bonuses. Lack of trust all around. Awful managers and team leaders, directors ok but never available and the higher you go the more out of touch they are. No wonder Amex is like a sinking ship on their travel side. You can book FHR with any Virtuoso Agency such as Pro Travel.

    Advice to Management

    remember you get what you give and you really need to be auditing your top performers because the to's and agents feel the client is rich they can afford to be ripped off. Very Blue Box.


  11. "leisure travel Business and Centurion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor I in Malakoff, TX
    Former Employee - Travel Counselor I in Malakoff, TX
    Recommends
    Approves of CEO

    I worked at American Express (More than 10 years)

    Pros

    Flexible, Virtual positions, pay ,open door

    Cons

    Independent contractor did call monitoring no travel background..

    Advice to Management

    No Complaints best Leaders anywhere