American Express Reviews in United Kingdom | Glassdoor

American Express UK Reviews

Updated June 16, 2017
21 reviews

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United Kingdom

2.0
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American Express Managing Director Rafael Marquez
Rafael Marquez
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21 Employee Reviews

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  1. Helpful (2)

    "A formerly good, currently declining organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Good educational benefits, with reasonable flexibility and fine work-life balance.
    Interesting international and cross-functional opportunities to expand professional outlook and network.

    Cons

    It's a company in clear decline, with a business model under significant challenge, and with a corporate culture which has created an environment where bullying and inappropriate behaviours are tolerated. Poor leadership team.

    Advice to Management

    Raise the behavioural standards expected from senior leaders to address the unacceptable bullying conduct which is becoming widely accepted across the organisation.


  2. "OK Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Brighton, England (UK)
    Current Employee - Senior Manager in Brighton, England (UK)

    I have been working at American Express full-time (More than 8 years)

    Pros

    good benefits, nice people to work with

    Cons

    numbers orientated, you are expendable

  3. "Was good company as spent 15+ years here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Collections in Brighton, England (UK)
    Former Employee - Credit Collections in Brighton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Express part-time (More than 10 years)

    Pros

    Once you have a good team and manager then all is good within Amex. Few good opportunities to progress on.

    Cons

    Don't get a chance to progress even if you have some experience of job. Also I had 2 months of payments to myself that where not even the minimum national wage, both my leader (at the time) and their leader refused to help me out. When voluntary redundancy came along I jumped at it, still got done on this one. Got a fair bit to go with mental illness as well.

    Advice to Management

    Be more helpful to you're employees, especially when you've not paid them even the national minimum wage for two months & not willing to help


  4. Helpful (3)

    "On a Downward Spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in London, England (UK)
    Current Employee - Vice President in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Express (More than 8 years)

    Pros

    Great core values and employe benefits
    CEO Ken Chenault is one of the very very best

    Cons

    Things have got worse year on year for the past 5 years
    The European business is a mess with very poor senior leadership

    Advice to Management

    Get out before it is too late!


  5. Helpful (7)

    "Sorry for the long review, but worth reading if you are thinking Amex will be good for your career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England (UK)
    Current Employee - Senior Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Open to flexible/virtual working. Be warned thought if your face isn't seen in the office forget about building a network, which you will need to stand any chance of having a successful career.
    Good focus on diversity with plenty of employee networks.
    Great advocate for the customer.

    Cons

    No collaboration or cross business working. A follower with no innovation or new ideas. Is heavily hierarchical with no global autonomy, unless your based in NYC don't expect to have any input into strategy or company directions.

    Has masses of red tape so slow to make decisions or implement changes, unless these are redundancy/reorganisations, as they seem to happen very frequently.

    If you want to build a decent career expect to be here for a long time. Most job postings have a strong internal candidate before they are posted, so are nearly always given to someone within the team or from your new leaders old team (sometimes you will have 2 new leaders each year). It is not uncommon to have to have make 4-5 lateral moves (12-18 months) before each promotion.

    Start salaries are some of the worst in the industry and remain low due to poor lateral move pay rises (2-3%), annual bonuses (<5%,based on PMP see below) and annual pay rises (1-2 %).

    The PMP process is inherently unfair and geared to ensure only a handful of employees get the a decent bonus (5-8%). Your new salary and bonuses are linked to PMP rating, so the process has become a budget balancing exercise as opposed to a reward mechanism for great work.

    All rating must fit into a business wide bell curve meaning the number of ratings given is pre-determined (usually excellent 5%, average 65%, below expectation 30%). Your leader decides the rating you deserve, these are then combined across all the teams to see how closely they meet the bell curve.

    I have managed this process for 8 years and it never fit once. Now the discussions of reallocation begin... well it is more like a turf war with each leader fighting for there teams. If you have a poor leader your rating will be reduced from the one you would have originally been given. I have seen VPs reduce ratings at the last minute without knowing or even looking at the employees appraisal, just to make sure the allocation is perfectly met.

    I suppose the only good thing about this is that the company is actually collaborating on something!

    Advice to Management

    Get a better clue about your long term strategy so you don't have to reorganise every 5 mins. Find a fairer way of rewarding your teams.


  6. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Risk Manager in Brighton, England (UK)
    Current Employee - Operational Risk Manager in Brighton, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good work-life balance, nice facilities, great co workers

    Cons

    questionable mgmt with no formal education, lack of strategy. village ann boy's club type of mentality


  7. "Lots of ideas but ultimately failiure to follow through, feels a archaic and institutionalised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in London, England (UK)
    Current Employee - Recruiter in London, England (UK)
    Recommends
    Neutral Outlook

    I have been working at American Express full-time (Less than a year)

    Pros

    Interesting Projects - exciting projects to get involved with mainly US driven
    Good work life balance - they aren't expected people to put in massive hours consistently
    Respectful culture - people are generally pretty easy to get on with

    Cons

    Too many processes getting in the way of innovation
    Too much of a laid back culture

    Advice to Management

    Listen to your staff allow them to be creative and innovative

  8. "Great company, shame the leadership is not as great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Analyst in Brighton, England (UK)
    Current Employee - Compliance Analyst in Brighton, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at American Express full-time

    Pros

    Great sea view from the office and cafeteria.

    Cons

    Average benefits, no team spirit - everyone is out for themselves.

    Advice to Management

    It would be great if employees would be apperciated and the so called talent retention would be a reality. Promotions are not merit based. Perception is the key if you want to progress.


  9. "politically Chalenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator Operations in Brighton, England (UK)
    Former Employee - Coordinator Operations in Brighton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Looks good on your CV and good team spirit

    Cons

    Have to deal with huge amount of internal politics ...Middle Management completely out of touch with what goes on daily .....Can do well if your face fits but with constant restructuring this does nt last long as you ll never have your manager long

    Advice to Management

    Please try and maintain a grip on reality ...It helps


  10. "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in London, England (UK)
    Former Employee - Business Development in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (Less than a year)

    Pros

    Amex take care of their own, and a very team driven. You're are made to feel part of something working there. Good basic salary and clearly defined working hours

    Cons

    Every single aspect of the role had to be checked with multiple stakeholders so it would take months to get simple things approved. Worst commission/bonus structure I have come across in 6 years in the business. The middle management team are completely unrealistic about their market position, competition and forecasts.

    Advice to Management

    I worked on the foreign exchange desk...when selling niche services employ candidates who have experience in that field....dont just hire telesale people who have not interest in delivering quality customer service.


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