American Express Reviews in United Kingdom | Glassdoor

American Express UK Reviews

Updated November 18, 2017
220 reviews

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220 Employee Reviews

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Pros
Cons
  • With better work-life balance comes lower salary (in 200 reviews)

  • Sometimes decision-making is very slow (in 107 reviews)

More Pros and Cons

  1. "Content Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brighton, England (UK)
    Former Employee - Anonymous Employee in Brighton, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express part-time

    Pros

    Social, Low stress, good growth potential

    Cons

    Office job, average wage, repetative

    Advice to Management

    Be more rewards driven


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - V P Sales in London, England (UK)
    Former Employee - V P Sales in London, England (UK)
    Recommends
    Positive Outlook

    I worked at American Express full-time (More than 10 years)

    Pros

    Worked at Amex for 17 years - there were good times and bad times to overall it is a great place to work. My hard work was recognised and I was promoted regularly based on my results.

    Cons

    It's a bit of a beast with which comes a degree of politics. It became less enjoyable the more senior I got (I left at VP level)

    Advice to Management

    Don't take yourselves quite so seriously.

  3. "Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in London, England (UK)
    Former Employee - Executive Assistant in London, England (UK)
    Recommends
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    Great company to work for. Great benefits.

    Cons

    None, I loved working here.


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brighton, England (UK)
    Former Employee - Customer Service Representative in Brighton, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at American Express full-time (More than a year)

    Pros

    Great location and subsidised canteen

    Cons

    Very bad management and salary

    Advice to Management

    Chose managers for the international team based on their work experience and people management skills.


  5. Helpful (2)

    "Not a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Brighton, England (UK)
    Current Employee - Consultant in Brighton, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    nice friendly people to work with

    Cons

    managers have no time for anyone and only care about themselves


  6. "Excellent benefits, not so excellent culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TLS in Brighton, England (UK)
    Former Employee - TLS in Brighton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Great colleagues and talent
    Modern offices
    Excellent benefits and perks

    Cons

    Never availability to take holiday
    No career progression opportunities
    Does not value skill or experience
    Shift work was not scheduled to actual clients needs (understaffed on nights)

    Advice to Management

    Ken, the problem is not you; it's middle management.
    Value the knowledge of your staff


  7. "Results driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    -> smart people to be around
    -> competitive
    -> focused on clients and projects to improve their experience
    -> you have a feeling that company is set for winning
    -> people know that they are here to do the job and get things done
    -> invests in technology
    -> focused on driving employees careers and finding best talents so business can benefit from it
    -> investing in big data and improving current systems
    -> lives up to their reputation
    -> great opportunities to move to a different locations

    Cons

    -> still very US centric company, if they cut investments they start from other regions, if they put money in they start from US
    -> it's not actually a con but it's very political and you accelerate your career if you made right connections backed-up with work/results. it's in your interest to ensure that you are recognized for hard work that you are doing
    -> some decisions are run through US even if they don't know situation and context

    Advice to Management

    Give other regions more independence. They can come up with great ideas and solutions as well.

  8. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Project Manager in Brighton, England (UK)
    Former Contractor - Senior Project Manager in Brighton, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express as a contractor (More than 10 years)

    Pros

    Good collaboration and team work, inclusive, good customer relationships, and opportunities to work in other business lines and across borders.

    Cons

    Long working hours and in some instances agreeing with the customer on certain issues when they were incorrect to keep them on side!


  9. "Finance manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in London, England (UK)
    Current Employee - Finance Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Good work life balance

    Cons

    Pay not competitive and not too much opportunities in London


  10. "Had better days but will be great again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Brighton, England (UK)
    Current Employee - Project Manager in Brighton, England (UK)
    Recommends
    Neutral Outlook

    I have been working at American Express full-time (More than 8 years)

    Pros

    You can evolve internally if you are motivated

    Cons

    Performance process and salary grid

    Advice to Management

    Make sure you understand their your leader's scorecard, if it is unclear, think twice!


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