American Express Reviews in United Kingdom | Glassdoor

American Express UK Reviews

Updated March 27, 2017
259 reviews

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259 Employee Reviews

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Pros
Cons
  • work life balance needs to encouraged (in 183 reviews)

  • As with any large financial institution, slow decision making / change process (in 95 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    Excellent career opportunities across all business sectors within the company

    Cons

    Work/life balance can be difficult to maintain at times


  2. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England (UK)
    Current Employee - Senior Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    1. Great culture and work life balance (atleast in the UK - London and Birghton)
    2. Good set of people to work with. Work environment is conducive to teamwork and collaboration
    3. Flexible working is encouraged (again for the UK. Not sure about other locations)

    Cons

    1. Not the best pay masters
    2. Too slow to innovate. Not nimble enough.
    3. Predominantly relationship driven culture. Takes time for new employees in the org to build relationships.

    Advice to Management

    1. Focus more on emerging markets. This company is too US centric even now
    2. Focus on innovation. Encourage educated risk taking/ punts


  3. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    1. Good work culture.
    2. Great work life balance - no working weekends and late hours on weekdays
    3. Good people to work with
    4, Collaborative work environment
    5. Tr

    Cons

    1. Slow to innovate
    2. Career growth depends on whom you know - very relationship based
    3. silo'd organization
    4. Not good pay masters
    5. Average benefits in the UK for staff

    Advice to Management

    1. Invest in resources to kick start innovation
    2. Pay your staff better
    3. Break down silos across the organization
    4. Focus more on emerging markets to grow


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  5. "American Express"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A very relationship based culture, inclusive and diverse. Good benefits, great Flexibility and development opportunities in a multinational environment.

    Cons

    A company with more than 50.000 is sometimes a bit slow in the decision,. but agility is an area of focus already identified and there is a conscious effort to improve it.

    Advice to Management

    Improve agility and make sure that all functions have the customer in mind, not only those that are customer facing.


  6. "Great career development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong interest in helping you build your career and finding the next internal opportunity.

    Cons

    A few specific types of people would do best here.


  7. "Senior Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Project Manager in Brighton, England (UK)
    Current Contractor - Senior Project Manager in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express as a contractor (More than 10 years)

    Pros

    Excellent company to work for!

    Cons

    There are none really that I can think of!


  8. "Great Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ops Manager in Brighton, England (UK)
    Current Employee - Ops Manager in Brighton, England (UK)
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 5 years)

    Pros

    Strong focus on career development
    Can devise own solutions to problems
    Innovative

    Cons

    Can sometimes require excessive levels of approval/review


  9. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer (internship) in Manchester, England (UK)
    Current Employee - Software Engineer (internship) in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express (Less than a year)

    Pros

    Great company culture and excellent flexibility on working hours and job role

    Cons

    Large corporation sometimes can get lost in a big machine

    Advice to Management

    Break down bureaucratic procedures and give more power to lower band employees


  10. "Nice working life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Relaxed atmosphere, nice people, stable business.

    Cons

    Lacks ambition, intellectual capital relatively low.

    Advice to Management

    Have smaller teams and encouage employees to challenge the operating model.


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance in London, England (UK)
    Current Employee - Compliance in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Great opportunities and (mostly) great colleagues

    Cons

    Ego of some middle management



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