American Express Reviews in United Kingdom | Glassdoor

American Express UK Reviews

Updated June 23, 2017
202 reviews

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202 Employee Reviews

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  1. Helpful (4)

    "Sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director - Marketing in London, England (UK)
    Former Employee - Director - Marketing in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Great work life balance. Lots of flexibility, working from home is quite common. Ability to move across the business and geographies.

    Cons

    The company has lost its way. Leadership lacks a vision or strategy for how to grow the business and weather the changing landscape. Lack of innovation and real aversion to risk taking will ensure that Amex won't survive the long run. It's too bad. It used to be a great place to work. Nowadays it's a talent drain.

    Advice to Management

    Wake up before it is too late.


  2. "Mentor / Leader dependent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Great training & development
    Many career paths available
    Different leaders and styles
    UK is growth market

    Cons

    Career path very leader dependent
    Slow decision making
    Does not leverage all teams / touch points of Blue Box (sometimes teams compete with each other)

  3. "great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Auditor in Brighton, England (UK)
    Current Employee - Senior Auditor in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express (More than 3 years)

    Pros

    good career opportunities
    inspiring environment
    great culture
    good place for personal growth

    Cons

    for some job salary could be not so high


  4. Helpful (1)

    "Senior Marketing Manager"

    Star Star Star Star Star
    Former Employee - Senor Marketing Manager in London, England (UK)
    Former Employee - Senor Marketing Manager in London, England (UK)

    Pros

    Global opportunities, respected brand, collaborative environment, nice working environment, good benefits, interesting and varied projects, company navigating through difficult times due to high competition and regulatory changes impacting business model

    Cons

    Regular restructuring and loss of senior management , leadership constantly changing with changing priorities, impact on morale and sense of direction in many departments


  5. Helpful (2)

    "Pays great, but can be frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Executive in London, England (UK)
    Current Employee - Senior Marketing Executive in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The people are great. I have really enjoyed everyone that I have met and worked with at AMEX.
    The work life balance is great, this may very team to team, but my team can work from home 1-2 days a week, which is really nice.

    Cons

    AMEX is an endless changing beast and sometimes people get fired and others are expected to pick up their work streams for an undetermined amount of time without additional compensation.
    Sometimes fees like upper management does not care. They will meet with you to hear what you have to say, but then just blatantly disregard it.

    Advice to Management

    Listen to your employees and make provide role clarity and general business direction. Can feel like your just a cog in the machine and nothing you do really matters.


  6. "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Negative Outlook

    I have been working at American Express full-time (More than 5 years)

    Pros

    Strong culture and work life balance with the opportunities to work in a range of marketing focused role.

    Cons

    Low Compensation and company security


  7. "VP Business Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Business Development in London, England (UK)
    Current Employee - Vice President Business Development in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Amex has a great work/life balance and team culture. Most people in Amex are of a really good standard and will work collaboratively together.

    Cons

    There has been more Globalisation in recent years which has meant less decision making at mid level management making the job hard to deliver.

    Advice to Management

    Amex needs to get back to focusing on evolving it's business strategy in the evolving digital world.

  8. "Fantastic Journey"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Executive Assistant in London, England (UK)
    Former Employee - Senior Executive Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    Brilliantly smart people who work hard and always have time for each other. Some great leaders who invest in their teams and help to balance the work/life of your role. AmEx is one of the best companies I have had the privilege to work in.

    Cons

    I do not have anything negative to say buy had to write something in this box to submit my review.

    Advice to Management

    Lower level employees do not get the same bonus package but still add value to the strategy of the business which can make you feel 'less important' at times.


  9. "Positive intent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Brighton, England (UK)
    Current Employee - Director in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    work-life balance, strong leadership, good pay and benefits

    Cons

    high expectations of employees means working long hours

    Advice to Management

    keep doing what you're doing but recognise those who do well


  10. Helpful (1)

    "Great Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook

    I worked at American Express (More than 10 years)

    Pros

    They are very team orientated and they have Excellent opportunities to progress within the company. Worldwide network of friendly employee's.

    Cons

    The re-structuring of my department left me in an untenable position which meant that I was made redundant but I would happily work for them again if the opportunity arose.

    Advice to Management

    Your review process only allows me to go back to 2012 but in truth I was with them from 87 to 98.


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