American Express Reviews in United Kingdom | Glassdoor

American Express UK Reviews

Updated March 2, 2017
256 reviews

Filter

Filter

United Kingdom

256 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • work life balance needs to encouraged (in 183 reviews)

  • As with any large financial institution, slow decision making / change process (in 95 reviews)

More Pros and Cons

  1. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Brighton, England (UK)
    Current Employee - Director in Brighton, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Flexible working from home or any of the Brighton, Burgess Hill, London offices. Really nice office working environments. A lot of smart people

    Cons

    Be prepared for very long hours. They work you hard, so although flex working, there really isn't a work/life balance in the true sense. Pay in the UK for Director level is way below FS norm so no idea who does the benchmarking!! Big brand and need for flex working has me hooked for now but that won't be the case for everyone or me forever

    Advice to Management

    U.K salary benchmark needed for all levels. You can't always rely on loyalty alone. Think about pacing out work demands to prevent burn out


  2. "Positive intent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Brighton, England (UK)
    Current Employee - Director in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    work-life balance, strong leadership, good pay and benefits

    Cons

    high expectations of employees means working long hours

    Advice to Management

    keep doing what you're doing but recognise those who do well


  3. "Solid company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at American Express full-time

    Pros

    Good processes and HR practices
    Encourages employees to move to their next role internally
    Great people to work with
    Many very long tenured

    Cons

    Has a tendency to restructure each year which means that there are frequent displacements.
    US headquarters and the card's relevance in the US means that the US always takes precedent over international markets.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook

    I worked at American Express (More than 10 years)

    Pros

    They are very team orientated and they have Excellent opportunities to progress within the company. Worldwide network of friendly employee's.

    Cons

    The re-structuring of my department left me in an untenable position which meant that I was made redundant but I would happily work for them again if the opportunity arose.

    Advice to Management

    Your review process only allows me to go back to 2012 but in truth I was with them from 87 to 98.


  6. "Brand Ambassador"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ambassador in London, England (UK)
    Former Employee - Ambassador in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great team of staff to work collaboratively with. Same benefits as big companies but more relaxed.

    Cons

    None at al - everything was a delight.

    Advice to Management

    NA


  7. "I feel lucky!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager I in London, England (UK)
    Current Employee - Project Manager I in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    AMEX is a fantastic company to work for, with a culture like no other company I've worked for previously. Fantastic benefits, work/life balance, flexible working, incredible leadership and innovative products and people!

    Cons

    It can be hard coming in as a new employee. There is so much structure within the the business it can be hard to navigate around initially. The lack of new hire induction was a small downside.


  8. Helpful (1)

    "biggest employer in brighton"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Hove, England (UK)
    Current Employee - Director in Hove, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express (More than 8 years)

    Pros

    flexible and pay well; lots of opportunities but you have to work for them and often create your own opportunity

    Cons

    Amex will work you hard and often very stressful jobs and requirements. be prepared to work long hours and but in evening and weekends


  9. "Love/hate relationship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive in London, England (UK)
    Current Employee - Executive in London, England (UK)
    Recommends
    Approves of CEO

    I have been working at American Express (More than 3 years)

    Pros

    Great team members, fast paced environment, good knowledge of industry trend and training

    Cons

    Typical corporate confusions, Communicated across different teams, different systems integration

    Advice to Management

    Due to the dynamic environment, new management should be always reminded "rudeness is not equal to authority."


  10. "Account development manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Management like to support, motivate and help you grow to keep talent in house and support development moving onto different roles.

    Cons

    Sometimes too corporate, hard to make small changes


  11. "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Collaborative and supportive environment where you can easily grow your career.

    Cons

    Amex is very hierarchical and that sometimes makes it tricky to make quick progress as many layers of management need to be consulted.

    Advice to Management

    Continue to work on reinforcing the "speak up" messages and support staff as they grow in confidence to do so.



Showing 256 of 4,646 reviews
Reset Filters