American Express Reviews in United Kingdom | Glassdoor

American Express UK Reviews

Updated October 11, 2017
216 reviews

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216 Employee Reviews

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  1. Helpful (3)

    "Mediocre at best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Manager in Brighton, England (UK)
    Former Employee - Partner Manager in Brighton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Mmmm it's safer than most jobs. Plenty of opportunities to move around the company. Can be fun if your manager lets it be.

    Cons

    Middle managers that just don't have a clue. Stop you from progressing and if your face doesn't fit will do their best to get rid of you.

    Advice to Management

    Stop getting rid of good people and keeping the junk


  2. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Manager in London, England (UK)
    Current Employee - Account Development Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Flexible, dynamic, and fun and exciting place to work with the opp to progress. Give the chance to work from home and travel to clients

    Cons

    Very difficult to get things done due complex and large organisation. Management can be unresponsive too opportunities and therefore things are missed

  3. Helpful (1)

    "No Change..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in London, England (UK)
    Current Employee - Finance in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Flexible working, cultural diversity, great training resources and programs, supporting local communities. Opportunities are great to learn, develop yourself and connect with wider global network.

    Cons

    Innovation is limited due to size and complex structure of the organisation, reengineering is constant with huge obsession for cost savings and ongoing lack of focus on revenue growth. Management knows well how to play with the numbers to deliver on short term targets. Unfortunately "change" does not last long due to the same old politics and US centrism. Senior executives seem somehow very comfortable and even not trying hard to lead by example. Career progress is dependant on networking and superficial requirements on how you need to fit in the corp institution. Leaders look very robotic and out of touch.

    Advice to Management

    Focus on growth and long term! Try to keep your best employees, because they are your best asset and it is shame to let it go that easily! Support better career development via job rotations and swaps. Drive true change, promote more inspiring people to leaders (if they only do their job task well it does not mean they can lead and motivate others!!!)


  4. Helpful (1)

    "A fantastic company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Fantastic company - great benefits and team environment, lots of support to progress career and work in other areas of Amex.

    Cons

    The area of work I am in is lacking technical investment which makes the business behind in Technology enhancements to compete.

    Advice to Management

    continue to listen to the employees and advise or guide them into the right career choice they seek, keep pushing higher up to make the changes needed to compete in such a changing world and environment.


  5. Helpful (4)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director - Marketing in London, England (UK)
    Former Employee - Director - Marketing in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Great work life balance. Lots of flexibility, working from home is quite common. Ability to move across the business and geographies.

    Cons

    The company has lost its way. Leadership lacks a vision or strategy for how to grow the business and weather the changing landscape. Lack of innovation and real aversion to risk taking will ensure that Amex won't survive the long run. It's too bad. It used to be a great place to work. Nowadays it's a talent drain.

    Advice to Management

    Wake up before it is too late.


  6. "great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Auditor in Brighton, England (UK)
    Current Employee - Senior Auditor in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express (More than 3 years)

    Pros

    good career opportunities
    inspiring environment
    great culture
    good place for personal growth

    Cons

    for some job salary could be not so high


  7. "Mentor / Leader dependent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Great training & development
    Many career paths available
    Different leaders and styles
    UK is growth market

    Cons

    Career path very leader dependent
    Slow decision making
    Does not leverage all teams / touch points of Blue Box (sometimes teams compete with each other)

  8. Helpful (2)

    "Pays great, but can be frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Executive in London, England (UK)
    Current Employee - Senior Marketing Executive in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The people are great. I have really enjoyed everyone that I have met and worked with at AMEX.
    The work life balance is great, this may very team to team, but my team can work from home 1-2 days a week, which is really nice.

    Cons

    AMEX is an endless changing beast and sometimes people get fired and others are expected to pick up their work streams for an undetermined amount of time without additional compensation.
    Sometimes fees like upper management does not care. They will meet with you to hear what you have to say, but then just blatantly disregard it.

    Advice to Management

    Listen to your employees and make provide role clarity and general business direction. Can feel like your just a cog in the machine and nothing you do really matters.


  9. Helpful (1)

    "Senior Marketing Manager"

    StarStarStarStarStar
    Former Employee - Senor Marketing Manager in London, England (UK)
    Former Employee - Senor Marketing Manager in London, England (UK)

    Pros

    Global opportunities, respected brand, collaborative environment, nice working environment, good benefits, interesting and varied projects, company navigating through difficult times due to high competition and regulatory changes impacting business model

    Cons

    Regular restructuring and loss of senior management , leadership constantly changing with changing priorities, impact on morale and sense of direction in many departments


  10. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Negative Outlook

    I have been working at American Express full-time (More than 5 years)

    Pros

    Strong culture and work life balance with the opportunities to work in a range of marketing focused role.

    Cons

    Low Compensation and company security


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