American Express "decision making" Reviews | Glassdoor

American Express Employee Reviews about "decision making"

Updated Dec 4, 2019

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4.0
81%
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93%
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Reviews about "decision making"

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  1. Helpful (1)

    "Exciting time to be working in Technology at American Express."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering Director in Sunrise, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 10 years

    Pros

    - Truly attempts to uphold what Amex calls "Blue Box Values". Not just lip-service. - With recent transformations especially using the Technology-first approach, the company has molted from its state in the first decade of the millennium. - Like with any very large global corporation, cannot expect the agility of a startup but company places very high value on agility and speed of decision making. - You are treated as a person, not just a body with a brain and hands. - Senior management takes employee feedback seriously.

    Cons

    - Very large matrixed global multinational (couple more adjectives) corporation. Makes it a challenge to get a grasp on the who's-who in the company. - Being a bank-holding company, technology decision making does get impeded due to strict government regulations around the finance sector.

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    American Express2019-11-13
  2. "Rampant Discrimination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time for more than 3 years

    Pros

    Work-life balance, onsite gym and cafeteria, good lineup of guest speakers, affinity groups, occasional free food

    Cons

    Blatant discrimination, racism, cronyism, pay below industry average, outdated technology, old fashioned, little innovation, bureaucratic, very slow decision making, the opposite of Agile. I was told that the diversity at Amex was a facade when I first started. I ignored the warning and didn't believe that an industry leader such as Amex could partake in discriminatory and exclusionary practices. There's a reason that discrimination is mentioned in Glassdoor reviews. It's prevalent. Amex claims diversity and inclusion in their Glassdoor intro and beyond for marketing and recruitment efforts only. They're checking a box because it's trendy and upheld by law, but there's nothing done in practice. HR does nothing to stop discrimination when reported and will protect their racist managers even when showing proof of discrimination and harassment. The racial tension that's on display throughout the country right now is alive and well at Amex. You'll be shocked by the amount of stories that you'll hear about former employees leaving because of the discrimination they faced while working there. This is the reality. You've been warned.

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    American Express2019-12-04
  3. "Good for work-life balance, not so much making a dent in the universe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 3 years

    Pros

    - Great brand and fundamentally sound business model - Excellent benefits + work-life balance, especially if you are raising a family - Offers lots of opportunity to gain experience across business units and functional areas

    Cons

    - Fairly risk averse and bureaucratic decision-making structure - Very much a 'bank'; technology seen as a cost center not a sustainable source of competitive advantage via innovation

    American Express2019-11-19
  4. "Big learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Delivery Manager 

    I have been working at American Express full-time

    Pros

    Good pay Good benefits Lot to learn

    Cons

    To many stakeholder Slow decision making

    American Express2019-06-12
  5. Helpful (10)

    "Corporate Bureaucracy and Sneakiness Hidden Under Casual Clothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 5 years

    Pros

    Work from home, 6 months mat leave (5 months paternity leave), good vacation policy and flexibility. Cafeteria is convenient.

    Cons

    Pay is terrible. Expect to make 50% more at any competitor. And good luck to you if you've been loyal to the company. Expect to make less than all of your peers and to be told at year end that "2%" is a great raise! Political garbage masked under the facade of jeans and sneakers. Make no mistake, everyone here is eager to throw you under the bus. I have never met so many mean people in competition with one another (as a result of poor leadership, also throwing their peers under the bus). Too many MBA's in mid-level management who don't know how to do work but frantically run around from meeting to meeting, giving the illusion of doing work. People with airs of self-importance over meaningless jobs are at every corner. What takes any other place a week would take Amex about 6 months - no one here is brave enough to make a decision and VPs are micro-managers who need their managers running through every rabbit hole before getting to "yes." And when something does take too long for a reason, there is always someone to blame, rather than the understanding that Amex is a huge company that requires a lot of back and forth and facilitation among the teams. It doesn't get any more political than this place, where you're valued on how many coffee chats you have, how pretty your decks are (for internal meetings. Did I miss the memo on needing an agency design degree to present to my boss?), rather than your work. "Thought leadership" constantly pushed, but then ideas are dismissed immediately. Incredibly de-motivating place to work when you have to jump through hoops and are encouraged to fake a personality if you are not exactly "Blue Box." I've heard of someone whose leader now makes the team do two networking activities a week. This is more like summer camp where employees are scolded and babied rather than treated like adults with decision-making power. This place is utterly lacking in heart. The eagerness with which tones of condescension are employed rather than camaraderie and light-heartedness is astounding.

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    American Express2019-03-27
  6. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time for more than 10 years

    Pros

    Great culture, work/life balance, brand awareness and resources available for employees.

    Cons

    Decision making can be slow, compensation is below average in certain locations and just like any other big organization - bureaucracy.

    American Express2018-12-06
  7. Helpful (2)

    "Amex Review - Nov 2018"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Engineer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 5 years

    Pros

    Technology is treated as first class concern now Management has made great strides in digital transformation Great work life integration 5 days off in a year just to learn whatever you want 5 months of paternity leaves

    Cons

    Still very hierarchical in decision making especially engineering Doesn't stay true to the stated values in appraisal. Appraisals are still very subjective

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    American Express2018-11-03
  8. Helpful (2)

    "One of the best financial services brands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time for more than 10 years

    Pros

    The company deeply cares about employees and has amazing policies in place to cater to employees needs. Compensation is performance based and rewards great talent. Inter-company movement is encouraged.

    Cons

    Decision making is either consensus driven or top-down without sufficient context. Project delivery churns are frequent and not addressed particularly well.

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    American Express2018-10-29
  9. "Working at American Express"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    American Express has a strong commitment to employee growth and devotes a lot of resources to training and career development. Also the corporate culture puts a strong emphasis on work life balance.

    Cons

    Having to follow bank regulations can make change more difficult but the company has made major improvements in speed of decision making in recent years.

    American Express2018-09-27
  10. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Analyst in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time for less than a year

    Pros

    It has a good global outreach

    Cons

    Decentralization of executive decision-making creates biased decision making

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    American Express2018-08-28
Found 147 reviews