American Family Care Reviews | Glassdoor

American Family Care Reviews

Updated October 2, 2017
71 reviews

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2.4
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D. Bruce Irwin, MD
40 Ratings

71 Employee Reviews

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Pros
  • With the cross training you have the opportunity to learn alot (in 9 reviews)

  • Good foot in door opportunity for medical field (in 5 reviews)

Cons
  • low pay, under paid, and TERRIBLE management (in 13 reviews)

  • Long hours--but they tell you ahead of time so it really isn't a surprise (in 9 reviews)

More Pros and Cons

  1. "Medical Assitant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Family Care full-time

    Pros

    Teamwork, Great Learning experience,Customer serivce, friendly physicians/NPs,

    Cons

    Poor managment, no set breaks


  2. "Previous Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Coordinator in Hoover, AL
    Former Employee - Patient Care Coordinator in Hoover, AL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Family Care full-time (Less than a year)

    Pros

    The atmosphere and my co-workers were great!

    Cons

    The upper management made the job difficult.

    Advice to Management

    Listen and look for resolutions.

  3. "Great entry level employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Medical Assistant in Huntsville, AL
    Former Employee - Certified Medical Assistant in Huntsville, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Family Care full-time (More than 3 years)

    Pros

    Entry level, Overtime hours possible, PTO, Insurance benefits

    Cons

    Low pay, Somewhat unorganized (each branch handles things slightly different than the others)


  4. "Low morale at most every clinic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Family Care full-time (More than 8 years)

    Pros

    A good place to gain experience working in a Healthcare facility. Sometimes appears the company will hire you as long as you still breathe

    Cons

    No real lunch break, long hours caused by company policy, unyielding management for issues affecting employees

    Advice to Management

    Wake up and smell the overwhelming discontent at most every clinic. Notice the rapid turnover of staff. SINCERELY ask for employee opinions on what makes working at AFC such a frustrating experience. Happy employees may not always be possible, but chronically angry ones have a very difficult time doing good work.


  5. "Lab Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lab Technician in Birmingham, AL
    Former Employee - Lab Technician in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Family Care (Less than a year)

    Pros

    Nothing about it worth mentioning.

    Cons

    Low pay, under appreciated, bad management, favoritism

    Advice to Management

    Get a clue of what is going on. Just cause you are already an employeee at AFC doesn’t mean you should be handed the management job. Upper management let people run it that are clueless. You should stay in your M/A position, instead of trying to be a manager. Not cut out for it.


  6. "Hired as Medical Assistant, duties of a Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Family Care full-time (Less than a year)

    Pros

    With the cross training you have the opportunity to learn alot

    Cons

    No lunch break nor any break for 12 hour on your feet shift, no proper training - its very unstructured with 25 different people teaching you THEIR way of doing things - which coincidently were ALL wrong according to the manager, low pay, INCREDIBLY high family medical insurance premiums - couldn't afford their benefits, doing call backs were very time consuming - most employees didn't but say they did, very low morale building wide, manager wanted to make corrections to you in front of patients or others which is unprofessional, lots of computer courses or CON ED you have to do which they want done on the clock but they dont give you time to do it on the clock. Was told when I was hired everyone gets annual raises - that was not true - your raises are based on your performance. I just wouldn't do it again.

    Advice to Management

    Install a proper method of training your new employees. You would have less to walk away from you if they received proper training before hitting the floor. Give an hour lunch break for those working 12 hr shifts - abide by the labor laws. Dont ride your employees so bad. If you have them shadowing someone to learn, make sure that someone is doing THEIR job right so they can be training others right. Your check off sheets are too extensive.


  7. "Credentialing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Family Care full-time

    Pros

    There are no Pro's to working here in the credentialing department.

    Cons

    The pay is awful for the amount of responsibility you have in order to make sure clinics are set up properly to bill. There is no structure or management supervision. There are no incentives, no bonuses and no paid holiday's and you can not use your accrued time until after 90 days of employment even though you may have a recognized national holiday. There is no oversight for over time and it is misused. An employee should not have to work over time just to be able to make it to the next paycheck. This company is poorly ran all the way around.

    Advice to Management

    Be more involved in what your employees are doing, know what is going on in the company. Have more meetings and have incentives to make your employees do the best job they can do. A happy employee is a productive employee!

  8. "Way to Go AFC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PRC in Enterprise, AL
    Current Employee - PRC in Enterprise, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Care full-time (Less than a year)

    Pros

    What I like about working for AFC is the way everyone works as a team to get the job done.

    Cons

    We recently started being open from 8-8p. That's one of the biggest things I will have to get used to.

    Advice to Management

    I really enjoy working with you! You are awesome!!


  9. "Patient Relations Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Relations Coordinator in Enterprise, AL
    Former Employee - Patient Relations Coordinator in Enterprise, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Family Care full-time (Less than a year)

    Pros

    Paid time off If I HAD to say something

    Cons

    Pay, management, everything else sucks besides PTO

    Advice to Management

    Stand up for your employees.


  10. "prc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PRC in Birmingham, AL
    Former Employee - PRC in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Family Care full-time (More than 3 years)

    Pros

    Great friends and loved the doctor

    Cons

    HORRIBKE company, doesn't pay well at all

    Advice to Management

    Pay people better.


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