American Family Insurance Reviews | Glassdoor

American Family Insurance Reviews

Updated September 10, 2018
813 reviews

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3.4
StarStarStarStarStar
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Approve of CEO
American Family Insurance President & CEO Jack Salzwedel
Jack Salzwedel
343 Ratings

813 Employee Reviews

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Pros
Cons
  • "One would need to have the self-discipline to practice work/life balance" (in 17 reviews)

  • "Adding/Subtracting responsibilities with little to no warning" (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Great benefits. Caring management. Flexible scheduling Monday through Friday.

    Cons

    A bit of a call center environment even for salaried, non-call center adjusters.


  2. "The best place I've worked... won't be leaving anytime soon!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than a year)

    Pros

    Flexible hours, student loan repayment program, fantastic health benefits, PTO is very generous especially for new hires, paid parental leave. The people are awesome! Fun culture, the company and leadership truly care about people.

    Cons

    Not as diverse as it could be, but they are making huge strides!

  3. "Claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Benefits, pay and co workers

    Cons

    Lots of change
    Systems have problems


  4. "Customer Service and Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licenses Account Manager in Atlanta, GA
    Former Employee - Licenses Account Manager in Atlanta, GA

    I worked at American Family Insurance full-time (More than 3 years)

    Pros

    Large Stable Company, open minded work environment

    Cons

    Constant rate increases makes it hard to retain business


  5. "Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lots of Flexibility and training assistance

    Cons

    Nothing as not right now

    Advice to Management

    None


  6. "Claim Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims
    Current Employee - Claims
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 8 years)

    Pros

    Great benefits and thorough training

    Cons

    Can’t think of any downsides


  7. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Great Benefits, Pay, and Culture

    Cons

    It is very difficult to move around the company

  8. "Toxic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist
    Former Employee - Sales Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Family Insurance full-time (More than a year)

    Pros

    Good claims service, good customer service on the support side of things, many ways to learn

    Cons

    Hardly any benefits at all, extremely judgemental, pay was not the greatest, no room for growth, expected the moon for minimal rewards, was talked down to all the time, very toxic

    Advice to Management

    Grow up. Get better benefits. Pay better.


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Grand Island, NE
    Current Employee - Anonymous Employee in Grand Island, NE

    I have been working at American Family Insurance full-time

    Pros

    Good company to work for, lots of sales opportunities, good commission structure.

    Cons

    none yet that I can come up with


  10. Helpful (1)

    "Customer Care Center Auto Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Benefits, full time, comfortable work environment

    Cons

    Extremely strict attendance policy. Hours/schedule is not promised and can be changed at anytime regardless of family needs, or secondary jobs.

    Advice to Management

    Sick days need to be a must. Humans get sick.


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