American Family Insurance Reviews | Glassdoor

American Family Insurance Reviews

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Found 851 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
74%
Approve of CEO
American Family Insurance CEO Jack Salzwedel
Jack Salzwedel
360 Ratings
Pros
Cons
  • "One would need to have the self-discipline to practice work/life balance(in 18 reviews)

  • "Adding/Subtracting responsibilities with little to no warning(in 16 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "The best place I've worked... won't be leaving anytime soon!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time for more than 2 years

    Pros

    Flexible hours, student loan repayment program, fantastic health benefits, PTO is very generous especially for new hires, paid parental leave. The people are awesome! Fun culture, the company and leadership truly care about people.

    Cons

    Not as diverse as it could be, but they are making huge strides!

  2. "Great company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time for more than 4 years

    Pros

    Pay, culture, appetite and the systems they use are top notch.

    Cons

    It's a sales job, and your income is based upon sales!

  3. "Good company, bad agents."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Duluth, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Family Insurance full-time for more than a year

    Pros

    On the corporate side, excellent training opportunities in regards to their products. Information and services assistance readily available. Ease of use and systems once trained in. If you like to work independently, have experience in the field previously, do not need or want guidance, this might be a good fit for you.

    Cons

    From an agency standpoint, and this does not speak for all of American Family, but in my position there was no guidance or leadership present at all. Once I finished training through the corporate system, I was basically left to the wolves. I enjoyed my position and experienced great success but when something went wrong (even without my knowledge or understanding) I was held accountable, and not given the chance for...

    Show More

    Advice to Management

    A universal training system for agency staff, a designated HR support team so that agency staff is not left in the dust with no accountability.

  4. "Not Good"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at American Family Insurance full-time for more than 2 years

    Pros

    the pay is better than most call centers

    Cons

    not very appreciated or cared for

  5. "CSR"

    StarStarStarStarStar
      Former Employee - Customer Service Representative in Kansas City, MO

      I worked at American Family Insurance part-time for more than 6 years

      Pros

      I had a flexible boss

      Cons

      No benefits- dependent on hours

    • "Nice comapany"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Applications Developer 

      I have been working at American Family Insurance full-time

      Pros

      Work environment and flex days to work

      Cons

      Laid back company not recommended for young stars

    • "It’s a good start in claims"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Care Representative in Saint Ann, MO
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at American Family Insurance full-time for more than 4 years

      Pros

      Benefits, Generous PTO, Work from home opportunities

      Cons

      No room to grow in regional offices, loyalty means nothing, everything is about attendance points and numbers. Too much time and micromanaging. Things have changed for the worse, hoping things turn around.

      Advice to Management

      Help promote within, allow people to be adults and breathe. Micromanaging and watching over adults makes for a stressful toxic work environment. Invest in your hard working dedicated employees. Know their worth..

    • "Good Company"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at American Family Insurance for more than 4 years

      Pros

      Loved the insured's and enjoyed helping them

      Cons

      Low pay, no benefits when working at an agents office

      Advice to Management

      Offer discounts on insurance

    • "Agency Sales Representative"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at American Family Insurance full-time

      Pros

      Great job only wish i could make more

      Cons

      limited growth, customer complaints, cost driven

    • Helpful (1)

      "Very hard to move up with-in the company"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Madison, WI

      I worked at American Family Insurance full-time for more than 2 years

      Pros

      Good work environment, Friendly co-workers

      Cons

      Very difficult to move up in the company, seems like they do not promote from with-in. It's very discouraging to be an employee and interviewing for other positions for advancement and not be able to move up.

      Advice to Management

      Care more about your existing employees, give them a chance at moving up in your company. They want to be there for the long run and move up, but you seem to not want your employees to grow with-in your company. Very Discouraging.

    Found 851 reviews