American Family Insurance Reviews | Glassdoor

American Family Insurance Reviews

Updated November 18, 2017
722 reviews

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3.4
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Approve of CEO
American Family Insurance President & CEO Jack Salzwedel
Jack Salzwedel
295 Ratings

722 Employee Reviews

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Pros
Cons
  • A total waste of productively and absolutely little to no training (in 15 reviews)

  • Upper management does not care about the employees, only about the numbers (in 29 reviews)

More Pros and Cons

  1. Featured Review

    "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Solid company, great benefits, and compensation.

    Cons

    Large company, spend a lot of time in meetings.

    Advice to Management

    N/A


  2. "Fun Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great office. Great staff. Excellent customer service.

    Cons

    Limited room for salary growth.

  3. "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance full-time

    Pros

    Great corporate support and loved working with the customers

    Cons

    Experience totally dependent on what agent you work with

    Advice to Management

    Na


  4. Helpful (1)

    "Pinch me, I must be dreaming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Leadership in Portland, OR
    Current Employee - Sales Leadership in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than a year)

    Pros

    So many great things, it's hard to choose just a few. Transparent, collaborative environment, with incredible colleagues and trustworthy female leadership. Extremely competitive pay with a focus on work/life balance.

    Cons

    There are no cons, seriously!

    Advice to Management

    Keep up the awesome momentum you're building!

    American Family Insurance Response

    Nov 9, 2017 – Talent Acquisition Administrator

    Thank you for your review. We appreciate you sharing your experience and highlighting some of the things that help us bring our best to work today in order to support our customer-driven culture.


  5. "Legal Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Assistant in Englewood, CO
    Former Employee - Legal Assistant in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Family Insurance full-time (More than a year)

    Pros

    Flexible hours in the claims legal department, decent health insurance

    Cons

    Very low morale and low wages compared to comparable jobs in law firms.


  6. "Casualty Investigation Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 8 years)

    Pros

    The salary is competitive and the benefits are good. Training is plenty prior to performing your job. The people are nice.

    Cons

    Frequent changes made seem as if the company did not consider how it would affect employee morale and the ability to perform our jobs in a timely manner.

    Advice to Management

    Stop hiring people based on who they are related to. It is obvious that many promotions and opportunities are only given to family members of other employees.


  7. "Awesome"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    Great benefits. Wonderful co workers

    Cons

    Does not offer part time

    Advice to Management

    Keep up the good work

  8. "Licensed Sales Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Sales Producer in Manchester, MO
    Former Employee - Licensed Sales Producer in Manchester, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Family Insurance full-time (More than 3 years)

    Pros

    Very competitive products which made making a sale easier.

    Cons

    Constant pressure of making sales quota each month.

    Advice to Management

    Lower Expectations of Sales Producers and let them get a percentage of the renewals on policies they sold as an incentive to keeping the client happy after the initial sale.


  9. "All Line Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All Lines Sales Specialist in Springfield, MO
    Current Employee - All Lines Sales Specialist in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    American Family offers a lot of great training opportunities that give you a lot of tools to boost your career in insurance if you are motivated enough to use them. All of the employees are very involved in pretty much all aspects of the company. There isn't much of a totem pole like you would see in many other companies so everybody feels heard and appreciated. There are a lot of pay incentives, fun campaigns that offer bonuses, and flexibility to create your own "brand" within your agency.

    Cons

    American Family consistently works through several technical issues with our systems. "work-around" are commonly used rather than fixing the problem as a whole.

    Advice to Management

    Continue making the sales reps feel appreciated and involved. Possibly push for more incentive campaigns throughout the year.


  10. "Life Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Life Specialist in Colorado Springs, CO
    Former Employee - Life Specialist in Colorado Springs, CO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at American Family Insurance full-time (Less than a year)

    Pros

    The company is great to work for, lots of experience and willingness to train you,

    Cons

    The agent for whom I worked insisted that I perform duties specifically prohibited according to Colorado Division of Insurance Law, and when the agent was challenged, I was told "You're not a cripple, you can do this." It was a whole lot of "Don't be Stupid" that no one listened to, not even the agent's supervisor.

    Advice to Management

    Might want to educate your AGENTS that demanding the employees perform duties that are against the law, regardless if the employee is "crippled" or not, can get them as well as their employees, fined or jailed or both, AND could lose them any/all licenses they possess as part of the penalty! I would not recommend THIS AGENT to anyone; however, the COMPANY is EXCELLENT to work for.

    American Family Insurance Response

    Oct 31, 2017 – Talent Acquisition Administrator

    Thank you for taking the time to share your concerns. At American Family, our Vision is to be the most trusted and valued customer-driven insurance company. We’d like to know more about your... More


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