American Family Insurance Reviews | Glassdoor

American Family Insurance Reviews

Updated January 18, 2019
843 reviews

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3.5
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American Family Insurance President & CEO Jack Salzwedel
Jack Salzwedel
357 Ratings

Employee Reviews

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Pros
Cons
  • "One would need to have the self-discipline to practice work/life balance" (in 18 reviews)

  • "Adding/Subtracting responsibilities with little to no warning" (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "The best place I've worked... won't be leaving anytime soon!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than a year)

    Pros

    Flexible hours, student loan repayment program, fantastic health benefits, PTO is very generous especially for new hires, paid parental leave. The people are awesome! Fun culture, the company and leadership truly care about people.

    Cons

    Not as diverse as it could be, but they are making huge strides!


  2. "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Company makes an honest effort to make you feel welcome

    Cons

    Be prepared to manage your time well, claims volume is especially high in the summertime

  3. "Agency Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Great job only wish i could make more

    Cons

    limited growth, customer complaints, cost driven


  4. "decent opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Indianapolis, IN
    Current Employee - Agent in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    competitive pricing on home and auto

    Cons

    agencies do not provide enough revenue


  5. "Standard captive insurance company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Offered marketing materials. Easy to access service center.

    Cons

    One size fits all insurance.


  6. "Customer Care Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Center Representative in Saint Louis, MO
    Former Employee - Customer Care Center Representative in Saint Louis, MO
    Neutral Outlook
    Disapproves of CEO

    I worked at American Family Insurance full-time (More than a year)

    Pros

    Office was close to home

    Cons

    Awful company to work for. Management doesn’t manage they just look at your call time and expect you to rush through setting up a claim. If you have to go into unavailable status you will then start getting I/m from the people watching your call times. You had to justify why you were on unavailable. Ridiculous.


  7. "ADJUSTER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Family Insurance full-time

    Pros

    PAY, BENEFITS, CO-WORKERS, TRAINING AND

    Cons

    Work load, need to hire more people to help balance out the work load. Very hard to get approval for PTO

  8. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Eden Prairie, MN
    Current Employee - Claims Representative in Eden Prairie, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Family Insurance full-time (Less than a year)

    Pros

    Very flexible with work and family balance

    Cons

    Not as transparent as they claim they are

    Advice to Management

    Talk with employees and be honest about changes with in the department.


  9. Helpful (1)

    "Casualty Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casualty Claims Adjuster in Eden Prairie, MN
    Former Employee - Casualty Claims Adjuster in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Family Insurance full-time (More than 3 years)

    Pros

    Good starting pay/benefits/PTO. Flex scheduling. Promotion to salaried pay within 9 months of start date.

    Cons

    Virtually no opportunities to advance in the company. Yearly pay raises are minuscule. Workloads can be extremely overwhelming. There are metrics to many aspects of the job that are out of the adjusters control, yet they are still held to an unfair standard. The auditing of claims is absolutely ridiculous and do not reflect an adjusters true work performance, yet our yearly raise depends on these audits.

    The nature of the job requires a lot of difficult conversations with customers, it is not uncommon to get angry emails and have customers be extremely difficult to deal with.

    Advice to Management

    Branch claim managers should have experience in the department they manage so they can actually relate to the people they are making decisions for.

    American Family Insurance Response

    Dec 3, 2018

    Thank you for sharing your experience with us. We truly feel we offer great opportunities for work/life balance, but it’s evident we've missed the mark with your experience. We will take the feedback... More


  10. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at American Family Insurance (More than 10 years)

    Pros

    Minimal investment to own a business if you are will to put in the time and work

    Cons

    As a business owner you have very little control over things as the company will dictate most things.