American Family Insurance Reviews

Updated May 12, 2021

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3.6
62%
Recommend to a Friend
76%
Approve of CEO
American Family Insurance President & CEO Jack Salzwedel
Jack Salzwedel
505 Ratings
Pros
  • "Progressive company, great benefits, average pay(in 66 reviews)

  • "Extremely supportive environment; great work/life balance(in 61 reviews)

  • Cons
  • "Upper management always seems to claim they are overstaffed(in 38 reviews)

  • "No benefits due to being an independent contractor/franchise(in 34 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of American Family Insurance and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years

      Adjuster

      May 11, 2021 - Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, many people have lots of experience

      Cons

      Innovation is continuous, rapid change

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    2. 3.0
      Current Employee

      Lack Of Direction / Conviction

      May 11, 2021 - Applications Development Engineer in Madison, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People are generally quite pleasant. Fairly laid back environment for the most part. I get to work remotely for the foreseeable future. Opportunity for interesting work. This depends on your situation, I'm definitely lucky in this department compared to some of my colleagues.

      Cons

      Management refuses to fire people who are literally useless Too much lazy thinking Lack of alignment. Too much reliance on offshore contractors instead of building a good engineering culture in house. Massive amounts of technical debt that will never be eradicated because leadership ignores it and plenty of people are too incompetent to deal with it. I feel like laziness and avoidance of difficult problems is the biggest issue with engineering at AmFam. Management wants simple solutions wrapped up for them that they don't have to digest or augment at all. Let's just top down apply SAFE dogmatically and ignore cases where it doesn't work. Let's also just throw a ton of contractors at our development problems while ignoring that they aren't doing a good job and are making the system worse. Also, let's just have no accountability and pretend that everyone is equally capable when a good portion of the employee base is either just unwilling to learn or does not have the skills required to get the job done.

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    3. 4.0
      Current Employee, more than 3 years

      Average culture, average company

      May 5, 2021 - Auto Claim Adjuster in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Aside from compensation the benefits are competitive, and the company leans politically to the left if you care about that.

      Cons

      The pay is just not competitive to what's available at other companies. The kind of company you leave to get a raise, otherwise you'll get the standard 1.75% or, if you're TRULY OUTSTANDING you get something like 2.6% but they recently normalized and significantly reduced the number of people who could possibly receive an outstanding review... so good luck. Several years in a row the performance pay pool has decreased in size and this is the primary method of providing yearly raises.

      2 people found this review helpful
    4. 3.0
      Current Employee

      Just another insurance job

      Apr 20, 2021 - Claims Adjuster in Eden Prairie, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay seems to be adjusted every year to keep up with national average, in addition to merit raise. Work from home full time. Very open communication with mangers and their bosses without concerns of backlash or repercussions for expressing your opinion.

      Cons

      I don't think these cons are unique to this company. As with any claims adjusting position, very high workload and high stress. Rigid metrics and "best practices" which must be adhered to. Appears they are moving away from this since COVID. Employees are reminded of their standing in relation to their peers with manager metrics boards. Very little to no advertising of opportunities within the company to join committees, groups, etc.; employees will need to make friends with those "in the know" to get themselves involved. No career mapping or resources to show how to grow from your position within the company. Can feel "dead-end" on the rough weeks. Again, likely not unique to this company.

      2 people found this review helpful
    5. 4.0
      Current Employee

      Great job

      May 12, 2021 - Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay and benefits socially responsible

      Cons

      High work load and little advancement

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    6. 5.0
      Current Employee, more than 1 year

      Terrific Company

      May 10, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent wide range of health plans, retirement, and PTO.

      Cons

      Politics can be frustrating at times.

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    7. 5.0
      Current Employee, more than 8 years

      Great Job and Benefits

      May 9, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I enjoy working here. Great pay, people and benefits.

      Cons

      The schedule you work is changed at least twice a year.

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    8. 1.0
      Current Employee, more than 8 years

      Looks are deceiving

      May 12, 2021 - Customer Care Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1.)Excellent health and dental benefits. 2.)Matching 401K 3.)Pension plan 4.)Diversity and Inclusion 5.) Full-time work from home opportunities

      Cons

      1.)You're a necessary evil to them. 2.)Your job is threatened everyday by unreasonable expectations and continuous change. 3.)They deployed employees, who were not worksite essential, to work from home during the pandemic. They have now taken away the opportunity for employees to work in the office, and threaten to terminate their employment for having continuous internet issues, not limited to power outages. It's understandable that some might take advantage of the work-from-home situation, but there are times that internet issues are outside of ones control. It's scary to think, that you might have a major internet service issue, and have to worry about your job.

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    9. 4.0
      Former Employee, more than 1 year

      Great Experienxs

      May 10, 2021 - Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits Remote Work Culture and community

      Cons

      Little job security Politics Disconnection from leaders to frontline

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    10. 4.0
      Former Employee, more than 10 years

      Great Company Wish Them The Best

      May 8, 2021 - CTS Technical Support III in Madison, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good people and caring

      Cons

      None that I can think of

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