American Family Insurance Reviews | Glassdoor

American Family Insurance Reviews

Updated August 19, 2017
694 reviews

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3.4
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American Family Insurance President & CEO Jack Salzwedel
Jack Salzwedel
278 Ratings

694 Employee Reviews

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Pros
  • Work-life balance, benefits, compensation, opportunity for growth (in 34 reviews)

  • Great Benefits with plenty of PTO (in 33 reviews)

Cons
  • Upper management does not care about the employees, only about the numbers (in 29 reviews)

  • Many of the leaders initiating and leading these changes have little to no direct claims experience (in 14 reviews)

More Pros and Cons

  1. Featured Review

    "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Solid company, great benefits, and compensation.

    Cons

    Large company, spend a lot of time in meetings.

    Advice to Management

    N/A


  2. "Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Producer
    Former Employee - Producer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Family Insurance full-time (Less than a year)

    Pros

    The agency I worked at had a very laid-back and friendly environment. Other producers were willing to help. Everyone wants you to succeed.

    Cons

    No benefits as a producer besides dental and vision. Unless you have a spouse with great insurance, it might not be worth it. Starting new is very difficult.

  3. "Sales State Adm Asst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Family Insurance full-time (Less than a year)

    Pros

    Great culture and people. Everyone is open to helping other succeed.

    Cons

    Low flexibility in this role only. Required to answer customer complaints.


  4. "Property Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at American Family Insurance full-time (More than 8 years)

    Pros

    Several opportunities to grow within the company

    Cons

    Transparency is only a word without true meaning

    Advice to Management

    Believe in their staff to do the work they are hired to do


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Family Insurance full-time (More than a year)

    Pros

    To add clarification to this review, I didn't work for American Family corporate. I worked for an American Family agency. I believe there is a major difference between the two.
    The small environment was fairly quiet and calm. Also, it was not very stressful.
    There is an opportunity to learn a lot about insurance, which can open doors to a career in a corporate insurance environment.
    Campaigns, in which agents attempted to meet certain sales goals, created an incentive for employees because agents will typically provide bonuses if the goals are met.

    Cons

    When working for the agent rather than corporate, all the training an employee receives is provided by the agent. Therefore, the quality can be great or poor.
    The agent doesn't pay based on what is deserved/quality of work. Pay is based on what the agent can afford, which varies depending on the size of the agency and how established the agency is.
    If the agency is small, the agent tends to pile on more and more work as he or she wants to take time off. Suddenly, the job role expands, but pay does not.
    When working for an agent rather than corporate, the agency doesn't provide employer sponsored health insurance. Also, vacation does not exist until the employee has been with the agent for 1 year. Even after a year, PTO is very minimal.
    There is a tendency for employees to become very close with the agent, who is their boss. This may seem great, but the relationship can become too blurred. For example, I found that I could not take a day off without providing a reason why. Whereas, in a corporate environment, PTO days are given and can be taken by employees without any reason other than an employee wants to be off.

    Advice to Management

    Pay your staff members more. Although it may be hard to do because the agent's income is dependent on sales commissions and renewal premiums, the turnover would not be so high. Also, turnover would reduce if PTO was provided. Overall, it's hard to keep employees long term when the employees can find another job that offers a lot more. Also, try to maintain a good relationship with employees that doesn't blur into a friendship. It may seem great, but it ultimately hinders both the agent and the employee.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Madison, WI
    Former Employee - Project Manager in Madison, WI
    Recommends

    I worked at American Family Insurance full-time (More than 10 years)

    Pros

    Great facilities and fantastic people.

    Cons

    Because of the size, the pace of getting things done can be slow.


  7. "Company has good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Family Insurance full-time

    Pros

    There are a lot of good benefits
    Flexible schedules

    Cons

    Company is top heavy- too much management and they don't allow employees to make decisions
    Way too many restructures
    Continue to make work spaces smaller and smaller and claiming it is for collaboration, but they do it for technical jobs too that need quiet space to work and for people who almost never need to collaborate.
    Raises are terrible and often have little to do with your performance.

    Advice to Management

    Stop telling employees that they are inflexible when they get nervous about restructures. The thought of not having any job is very scary. If employees knew they would have a job, but just didn't know where or what I think people wouldn't be nervous. It is the though of being unemployed that has people scared.
    Also, make work spaces appropriate for the job. Some roles collaborate, but some do not.

  8. Helpful (2)

    "American Family has made major changes that only benefit upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Saint Louis, MO
    Former Employee - Claims Representative in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Family Insurance full-time (More than 5 years)

    Pros

    Work from home options; benefits

    Cons

    No room for advancement or growth if you want to do anything other than claims

    Advice to Management

    When making policy & procedure changes, talk to the FRONTLINE workers who do the job everyday! Yes change can be good but too much change just makes things extremely confusing and difficult for no reason.


  9. Helpful (1)

    "Casualty Med Pay/No Fault Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at American Family Insurance full-time

    Pros

    great benefits, good pay, flex time is nice

    Cons

    hard to advance, overly competitive , constant assessments done weekly, too many meetings


  10. "Adjuster"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance full-time

    Pros

    Decent place to work when just starting out.

    Cons

    No Cons that I can think of

    Advice to Management

    Keep up the good work


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