American Family Insurance Reviews | Glassdoor

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American Family Insurance Reviews

Updated February 13, 2018
750 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
American Family Insurance President & CEO Jack Salzwedel
Jack Salzwedel
310 Ratings

750 Employee Reviews

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Pros
Cons
  • Adding/Subtracting responsibilities with little to no warning (in 16 reviews)

  • One would need to have the self-discipline to practice work/life balance (in 16 reviews)

More Pros and Cons

  1. "Progressive company with great core beliefs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agency Business Consultant in Seattle, WA
    Current Employee - Agency Business Consultant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 10 years)

    Pros

    Stands firm behind their beliefs, incredibly inclusive, progressive with industry trends with a desire to drive innovation instead of stagnant old stodgy insurance habits

    Cons

    Afraid of shocking culture of its agency force, slow with some tech improvements.

    Advice to Management

    Improve transparency on the why behind decisions made at enterprise level


  2. "Great place to be working at"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance full-time

    Pros

    Great environment and great people!

    Cons

    None that I can think of!

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claim Concierge in Eden Prairie, MN
    Current Employee - Auto Claim Concierge in Eden Prairie, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than a year)

    Pros

    Amazing company to work for. Great benefits and awesome culture and values.

    Cons

    Management is lacking and the claims department is in serious need of more employees. We work almost 12 hours a day sometimes just to keep up.


  4. "Training specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Specialist in Phoenix, AZ
    Former Employee - Training Specialist in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at American Family Insurance full-time (More than 5 years)

    Pros

    Great pay and benefits. Good work/life balance. Great leadership and upper management. Nice bonuses.

    Cons

    Very little opportunities for advancement in Phoenix office. Most opportunities at headquarters in Madison Wisconsin.

    Advice to Management

    Improve training programs in all lines of business, material not introduced and integrated the same in all three call centers. Causes major issues with company consistency.


  5. "Casualty Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casualty Claims Adjuster in Saint Charles, MO
    Current Employee - Casualty Claims Adjuster in Saint Charles, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (Less than a year)

    Pros

    Benefits include a 401k and pension

    Cons

    Workload stress can be immense


  6. "Grateful employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (Less than a year)

    Pros

    Great company, love working here.

    Cons

    Large company, some layers to work through


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Good pay, benefits are decent and not super expensive. Nice people to work with.

    Cons

    You see people all the time who slack off, it gets frustrating. You get a feeling that you'll be let go often which is a hard work environment.

    Advice to Management

    Be more open and understanding. Know a worker who's loyal and who's not. Stop making it seem like there is no job security.

  8. Helpful (1)

    "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Producer in Waukegan, IL
    Former Employee - Insurance Producer in Waukegan, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Family Insurance full-time (More than a year)

    Pros

    The company is good just depends what office you work in

    Cons

    my boss was a masogynist jerk

    Advice to Management

    Don't keep office owners that treat their employees bad

    American Family Insurance Response

    Jan 15, 2018

    Thank you for taking the time to share your concerns. At American Family we value diversity and do not discriminate in our employment practices. We encourage you to confidentially share your... More


  9. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend

    I worked at American Family Insurance full-time (Less than a year)

    Pros

    Independence, challenging, can be rewarding

    Cons

    Sometimes feel as they work against you as opposed to with you.


  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with lots of helpful agents and tech support!

    Cons

    Lack of hours and leads

    Advice to Management

    It would be great to have more insentive programs!


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