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American Family Insurance Reviews
Updated Mar 19, 2023
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Found 1,718 of over 2K reviews
48% Recommend to a Friend
52% Approve of CEO
Found 1,719 of over 2K reviews
Highest Rating
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Recommend to a Friend
Approve of CEO
Bill Westrate
46 Ratings
Top Review Highlights by Sentiment
Pros
Cons
- "Senior leadership appears to encourage constant change as a means to avoid being held accountable for results." (in 38 reviews)
- "No training regimens for new hires at all they do not give their employees the tools to succeed." (in 31 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of American Family Insurance and is not affected by filters.
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- Former Employee★★★★★
Great place to work
Mar 13, 2023 - Customer Loyalty Specialist in Lincoln, NERecommendCEO ApprovalBusiness OutlookPros
Company cares about employees, bonuses, competitions, innovative
Cons
Customers aren't always nice to you
- Current Employee, more than 1 year★★★★★
Pros
Remote, competitive pay range, diverse
Cons
There is a lack of promotional opportunities.
- Current Employee, less than 1 year★★★★★
Do it, apply!!
Mar 8, 2023 - Property Claims Adjuster in Madison, WIRecommendCEO ApprovalBusiness OutlookPros
Awesome benefits, awesome leadership, very organized company, the most thorough training i’ve ever had and amazing pay!
Cons
Absolutely nothing! AFICS(American Family Insurance Claim Services) is a great place to work.
Continue reading - Current Employee★★★★★
am fam review
Mar 6, 2023 - Customer Service Representative (CSR) in Madison, WIRecommendCEO ApprovalBusiness OutlookPros
good atmosphere listen to employees
Cons
a lot of changes focus on change and change only
- Current Employee★★★★★
Good company to work for.
Mar 5, 2023 - Customer Service Representative (CSR) in Madison, WIRecommendCEO ApprovalBusiness OutlookPros
Always new things to learn and get trained on.
Cons
Can’t think of any at the moment.
- Former Employee, more than 1 year★★★★★
Pros
Good management and excellent training.
Cons
No negative things to report on this company.
- Former Employee★★★★★
Great company to work for, cares for employees
Feb 22, 2023 - Entrepreneur In ResidenceRecommendCEO ApprovalBusiness OutlookPros
Really enjoyed my time at AmFam. They care, provide good benefits. Be prepared to work hard in high pressure roles. Five stars. Would work there again!
Cons
Very few. Wonderful company. Make sure you encourage junior workers to provide feedback to senior ones - extremely important, they often have important and valid feedback that will help you improve.
- Current Employee★★★★★
Pros
great company to work for
Cons
no cons at this time
- Current Employee, more than 1 year★★★★★
Good company values and environment
Feb 16, 2023 - Application-Engineer in Madison, WIRecommendCEO ApprovalBusiness OutlookPros
everyone is very helpful and always willing to help you become a better dev. 5/4 schedule is awesome
Cons
not much, maybe pay is avg
Continue reading - Current Employee★★★★★
Pros
Everything is really great at this company.
Cons
Nothing is bad at this company.
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American Family Insurance Reviews FAQs
American Family Insurance has an overall rating of 3.2 out of 5, based on over 1,916 reviews left anonymously by employees. 48% of employees would recommend working at American Family Insurance to a friend and 41% have a positive outlook for the business. This rating has decreased by -12% over the last 12 months.
48% of American Family Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Family Insurance 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at American Family Insurance to be career development, coworkers, benefits and the cons to be culture, senior leadership, management.
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