American Family Insurance Reviews | Glassdoor

American Family Insurance Reviews

Updated October 21, 2018
824 reviews

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824 Employee Reviews

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Pros
Cons
  • "One would need to have the self-discipline to practice work/life balance" (in 17 reviews)

  • "Adding/Subtracting responsibilities with little to no warning" (in 16 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Great Company, great work environment,

    Cons

    No good benefits or retirement


  2. "Claims Support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance full-time

    Pros

    Flexible Schedule, independent work, busy

    Cons

    Low wage, little desk space, contingent

  3. "Claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Benefits, pay and co workers

    Cons

    Lots of change
    Systems have problems


  4. "Customer Service and Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licenses Account Manager in Atlanta, GA
    Former Employee - Licenses Account Manager in Atlanta, GA

    I worked at American Family Insurance full-time (More than 3 years)

    Pros

    Large Stable Company, open minded work environment

    Cons

    Constant rate increases makes it hard to retain business


  5. "Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lots of Flexibility and training assistance

    Cons

    Nothing as not right now

    Advice to Management

    None


  6. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Great Benefits, Pay, and Culture

    Cons

    It is very difficult to move around the company


  7. Helpful (1)

    "Toxic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist
    Former Employee - Sales Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Family Insurance full-time (More than a year)

    Pros

    Good claims service, good customer service on the support side of things, many ways to learn

    Cons

    Hardly any benefits at all, extremely judgemental, pay was not the greatest, no room for growth, expected the moon for minimal rewards, was talked down to all the time, very toxic

    Advice to Management

    Grow up. Get better benefits. Pay better.

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Grand Island, NE
    Current Employee - Anonymous Employee in Grand Island, NE

    I have been working at American Family Insurance full-time

    Pros

    Good company to work for, lots of sales opportunities, good commission structure.

    Cons

    none yet that I can come up with


  9. Helpful (2)

    "Customer Care Center Auto Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time

    Pros

    Benefits, full time, comfortable work environment

    Cons

    Extremely strict attendance policy. Hours/schedule is not promised and can be changed at anytime regardless of family needs, or secondary jobs.

    Advice to Management

    Sick days need to be a must. Humans get sick.


  10. Helpful (1)

    "Sales & Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    The pay could be better but it is decent all things considered. If you know someone you can move around quickly. Insanely good PTO.

    Cons

    You're pretty much stuck if you don't in fact know someone. It's all about how you can play the bs amfam game. There are people in positions that have literally no idea what they are doing. Culture is a joke.

    Advice to Management

    Show more appreciation for the reps. Other


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