American Family Insurance Reviews | Glassdoor

American Family Insurance Reviews

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Found 851 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
74%
Approve of CEO
American Family Insurance CEO Jack Salzwedel
Jack Salzwedel
360 Ratings
  1. "Good place to work"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Family Insurance full-time

      Pros

      Company makes an honest effort to make you feel welcome

      Cons

      Be prepared to manage your time well, claims volume is especially high in the summertime

    • "Standard captive insurance company"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at American Family Insurance

        Pros

        Offered marketing materials. Easy to access service center.

        Cons

        One size fits all insurance.

      • Helpful (1)

        "Customer Care Center Representative"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Care Center Representative in Saint Louis, MO
        Neutral Outlook
        No opinion of CEO

        I worked at American Family Insurance full-time for more than 2 years

        Pros

        Office was close to home

        Cons

        Awful company to work for. Management doesn’t manage they just look at your call time and expect you to rush through setting up a claim. If you have to go into unavailable status you will then start getting I/m from the people watching your call times. You had to justify why you were on unavailable. Ridiculous.

      • "ADJUSTER"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at American Family Insurance full-time

        Pros

        PAY, BENEFITS, CO-WORKERS, TRAINING AND

        Cons

        Work load, need to hire more people to help balance out the work load. Very hard to get approval for PTO

      • "Claims"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Claims Representative in Eden Prairie, MN
        Recommends
        Neutral Outlook
        Disapproves of CEO

        I have been working at American Family Insurance full-time for more than a year

        Pros

        Very flexible with work and family balance

        Cons

        Not as transparent as they claim they are

        Advice to Management

        Talk with employees and be honest about changes with in the department.

      • Helpful (2)

        "Casualty Claims Adjuster"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Casualty Claims Adjuster in Eden Prairie, MN
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at American Family Insurance full-time for more than 4 years

        Pros

        Good starting pay/benefits/PTO. Flex scheduling. Promotion to salaried pay within 9 months of start date.

        Cons

        Virtually no opportunities to advance in the company. Yearly pay raises are minuscule. Workloads can be extremely overwhelming. There are metrics to many aspects of the job that are out of the adjusters control, yet they are still held to an unfair standard. The auditing of claims is absolutely ridiculous and do not reflect an adjusters true work performance, yet our yearly raise depends on these audits. The nature...

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        Advice to Management

        Branch claim managers should have experience in the department they manage so they can actually relate to the people they are making decisions for.

        American Family Insurance Response

        December 3, 2018

        Thank you for sharing your experience with us. We truly feel we offer great opportunities for work/life balance, but it’s evident we've missed the mark with your experience. We will take the feedback in and continue working on providing the best employee experience we can.

      • "Insurance Agent"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Approves of CEO

        I worked at American Family Insurance for more than 20 years

        Pros

        Minimal investment to own a business if you are will to put in the time and work

        Cons

        As a business owner you have very little control over things as the company will dictate most things.

      • "Sales"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at American Family Insurance part-time

        Pros

        Family orientated, close knit family.

        Cons

        There aren't any cons that I have found yet.

      • "Toxic work culture"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in Madison, WI
        Doesn't Recommend
        Negative Outlook
        Approves of CEO

        I have been working at American Family Insurance full-time

        Pros

        Great work-life balance, 401k and pension. Transparent internal job postings and pay scales, with plenty of room for career growth.

        Cons

        Highly political/territorial culture. Hard to accomplish anything without having to bulldoze over other departments.

      • "Worked there a few months"

        StarStarStarStarStar
          Former Employee - Anonymous Employee 
          Doesn't Recommend

          I worked at American Family Insurance

          Pros

          If you like working in a boring office this is the job for you

          Cons

          I just found the insurance business extremely boring, plus the franchise owner turned out to be very grouchy

        Found 851 reviews