American Family Insurance Reviews | Glassdoor

American Family Insurance Reviews

Updated September 25, 2017
705 reviews

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705 Employee Reviews

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Pros
Cons
  • Upper management does not care about the employees, only about the numbers (in 29 reviews)

  • Many of the leaders initiating and leading these changes have little to no direct claims experience (in 14 reviews)

More Pros and Cons

  1. Helpful (3)

    "Agent Staff"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend

    I worked at American Family Insurance full-time (More than 3 years)

    Pros

    Good Company, decent pay, daily job functions are not difficult

    Cons

    There is no guidance or empowerment for further development and increasing your knowledge, you always feel stuck in your position. There should be more encouragement to grow.


  2. "Sales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Cumming, GA
    Current Employee - Sales Specialist in Cumming, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (Less than a year)

    Pros

    Great company, really cares about customer experience. Easy to work with corporate. Good communication. Environment. Blah blah bla bla bla

    Cons

    Needs to provide better training with new programs in place. Bla bla bla bla Irish Kroeber are a woman and the

  3. "Agent"

    StarStarStarStarStar
    Current Employee - Agent in Waterloo, IA
    Current Employee - Agent in Waterloo, IA

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    Service-oriented, Known Company, local agents, helpful, respected

    Cons

    structure changing, agent numbers dropping, more Indians less chiefs


  4. "Do Not Work For Agent Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Marietta, GA
    Current Employee - Sales Representative in Marietta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (Less than a year)

    Pros

    It's a good company but not when you work in an agent office. Be careful about what agent you choose to work for. They will screw you over if they can. If you decide to work for an agent, choose wisely. It's best to work in the corporate office in a different department.

    Cons

    My particular agent is very disorganized, always leaving the office, and he does everything in is power not to pay you commission. He will try and work you to death but blame you when he is not making enough sales. He is very chauvinistic and rude. The turn over rate is very high. He's had three people quit in the last year.

    Advice to Management

    Please do a check on your agents frequently and see how they are running their businesses. They are treating their employees like slaves and have no regard of the fact that people are already struggling to live especially when they are not being paid.


  5. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance full-time

    Pros

    Self-employment opportunities, able to create your own business plan

    Cons

    Obviously, You must enjoy sales or this isn't for you


  6. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Damage Adjuster
    Current Employee - Auto Damage Adjuster
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 10 years)

    Pros

    Opportunities to learn and grow through out the company.
    Great benefits
    The company does listen to their employees for change and ideas.

    Cons

    Training use to be excellent, but over the past few years they have pulled back on trainging and I feel this gives a disadvantage to new hires.
    At times hours can be long.


  7. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Family Insurance full-time

    Pros

    One of the best reasons to work with American Family is the opportunity to be self employed and your.

    Cons

    It's also an investment that won't truly show a profit until you've spent year's working on your agency.

  8. Helpful (3)

    "Pretty meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Family Insurance full-time (More than 5 years)

    Pros

    Flexible schedules, every other Friday off, decent pay, good benefits, nice office environment, clean campus with cafeteria onsite.

    Cons

    Minimal raises, poor management, too many people need to be involved in decision. Opinions not taken or asked for- only management is involved in decisions. Too many large, org-wide projects happening all at the same time.

    Advice to Management

    Involve staff in more decision. Trust the people you hire.


  9. "employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Saint Louis, MO
    Current Employee - Employee in Saint Louis, MO
    Recommends
    Positive Outlook

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    Great company to work for.

    Cons

    None that come to mind

    Advice to Management

    Great


  10. Helpful (2)

    "Ok Part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance part-time

    Pros

    The people I worked with. Small office.

    Cons

    No real guidance from the agent


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