American Fidelity Assurance Company Customer Service Representative Reviews | Glassdoor

American Fidelity Assurance Company Customer Service Representative Reviews

Updated Jul 17, 2019

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4.7
96%
Recommend to a Friend
American Fidelity Assurance Company EVP, President and COO  Jeanette Rice
Jeanette Rice
0 Rating
  1. "Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for more than 3 years

    Pros

    It's a very flexible job.

    Cons

    There are no cons for this company.

    Advice to Management

    None

    American Fidelity Assurance Company2019-07-17
  2. Helpful (7)

    "Great Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for less than a year

    Pros

    AFA is the most flexible company I have ever workes for. The also have excellent benefits and strive in everyway to be a great place to work! (ie On-site gym, on-site health clinic, on-site bank, on-site training, advancement opportunities, work from home, bonus, 401k, pension plan, employer matching, bonus, paid personal time off, paid volunteer time...)

    Cons

    Yearly performance review (this is intended to be a good thing, but just heads up to those that have anxiety about reviews.)

    American Fidelity Assurance Company2018-03-29
  3. Helpful (6)

    "Managers at AFA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Fidelity Assurance Company full-time for more than 5 years

    Pros

    AFA is a great company that takes care of their employees. The benefits are good, the 401k match and time off, and an amazing bonus. Having a clinic, bank, cafe, and state of the art gym are definitely perks, along with the walking / running trails that cover a beautiful campus.

    Cons

    Unfortunately, there are a number of incompetent and just plain bad supervisors who sucked the life and the ability to do a competent job right out of their employees, and HR always sides with the supervisor over the employee. It's very sad that employees with years of service and excellent reviews can be let go because a supervisor takes a personal dislike to them.

    Advice to Management

    A good manager doesn't micromanage. Let your people do what they are trained for. Encourage ALL of them, not just your favorites. If an employee is struggling with health or family issues, help them. Above all else, encourage questions and real teamwork.

    American Fidelity Assurance Company2017-03-07
  4. Helpful (5)

    "Superficial Kindness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative III in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Fidelity Assurance Company

    Pros

    Pays decent wages and personal time

    Cons

    Managers tell you they're interested in resolving issues, then gossip to other managers and create a hostile work environment.

    Advice to Management

    Enforce a truly Open Door policy so all employees can receive fair treatment

    American Fidelity Assurance Company2016-04-15
  5. Helpful (3)

    "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative 
    Recommends
    Approves of CEO

    I have been working at American Fidelity Assurance Company

    Pros

    One of Fortune 100's Great Places to Work On-site fitness center On-site clinic On-site cafeteria Management treats you with respect Mulitple company-wide parties per year All Colleague Bonus

    Cons

    Pay is average Chance of being promoted isn't very high Takes a long time to be promoted Location of the buildings

    Advice to Management

    Overall, this is a great place to work. I do think that people are in positions just because they have worked for the company for so long, even though they may not be deserving of the position.

    American Fidelity Assurance Company2010-09-21
Found 5 reviews