American Fidelity Assurance Company "work life balance" Reviews | Glassdoor

American Fidelity Assurance Company Employee Reviews about "work life balance"

Updated Sep 14, 2019

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4.2
81%
Recommend to a Friend
92%
Approve of CEO
American Fidelity Assurance Company Chairman, President and CEO Bill Cameron (no image)
Bill Cameron
116 Ratings
Pros
  • "Good benefits, pension, bonuses(in 12 reviews)

  • "Flexible, Great Benefits, amazing training tools, corporate support(in 12 reviews)

Cons
More Pros and Cons

Reviews about "work life balance"

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  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Fidelity Assurance Company full-time for more than 5 years

    Pros

    Great work environment, Great work life balance and plenty of challenging projects to work on.

    Cons

    Compensation and benefits.

    American Fidelity Assurance Company2019-02-16
  2. Helpful (2)

    "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Fidelity Assurance Company full-time for more than 3 years

    Pros

    Competitive pay and benefits. No doubt, AF has done a fabulous job attracting good people and keeping them with the pay/benefits. Superior colleagues to work with because of stringent hiring process.

    Cons

    Culture. Unfortunately, AF has lost its way in putting profits ahead of clients/colleagues. Often times, scheduling is a disaster as things are determined last minute in the field. Which means work/life balance is difficult. Important to this role as the job itself is taxing and involves travel. That plus unnecessary increases in annual quota ensuring a cut in pay to benefit the company's bottom line.

    Advice to Management

    Allow more freedom and flexibility in the hands of the colleague. Place value on building and retaining relationships not profits only.

    American Fidelity Assurance Company2019-09-14
  3. "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Fidelity Assurance Company full-time for more than a year

    Pros

    Great place to work Lots f opportunity

    Cons

    Lots of work Overtime Not good work life balance

    American Fidelity Assurance Company2019-09-13
  4. Helpful (1)

    "Great company but still needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for more than a year

    Pros

    Great Pay Employees are valued and appreciated Good work/life balance Work from home options If you’ve never worked in the supplemental life field, you’ll learn a lot of very valuable life information you may not have known. From department to department no one is better than anyone else, the CEO can be seen in the cafe on a regular basis eating lunch and upper management is approachable. Great community... work Great internships for teachers and students Gym New opportunities and incentives every day Amazing cafe I think the company understand the job we do can be very mentally and emotionally draining and we get a lot of opportunities to have breaks for fun.

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    Cons

    In an environment that changes so much it would be nice for more preparation. We get so many junk emails on a daily basis it’s hard to keep up with what’s important. Management isn’t on the same board. Different rules from one to the next. Some departments are extremely unorganized which makes for a poor customer experience. Poor communication between departments which makes it confusing for the customer. Too... many different departments. If a customer has a Cancer policy, Texas Life, Flex account and Annuity and they want to make a payment and need help submitting a claim that could be potentially 5 different people they end up talking to. After 6 months of being a permanent representative I feel like each person should be crossed trained on an additional product and that should continue every 6 months with a refresher course offered as well. Very selective in hiring process. I’ve referred 10, 8 of which have had interviews and have not been hired. All of which have very similar backgrounds to me and I was hired. The application process is difficult as well if you don’t know someone who works for the company. The quality scoring process is very uptight for a company that’s so fun and laid back.

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    Advice to Management

    I feel like each manager should have the flexibility to set their own rules but regarding things like working from home, attendance, time off the phones those things should be consistent. Some people are approved to work 1 day from home while others work 4, they’ll have very similar scores but their managers have different rules or ways to score quality and it’s not consistent. Take ownership of escalated calls. I... think managers don’t talk to customers as often as we do so they’re hesitant to take escalated calls because they aren’t sure how to handle them. A group of senior representatives should take the escalation calls instead of management. A group of 5 people, an escalation team, who is cross trained in 3 or 4 areas handles the escalation calls and that’s essentially all they do.

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    American Fidelity Assurance Company2019-03-31
  5. "VP Venture Capital"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Venture Capital in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for more than 10 years

    Pros

    Work - Life Balance; dress for your day.

    Cons

    Insufficient supply of outside talent.

    American Fidelity Assurance Company2017-07-30
  6. Helpful (2)

    "Working at APL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Brandon, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for more than 10 years

    Pros

    Good company to work for. Family and work life balance is important. Been here 30+ years. Good benefits, pension, bonuses

    Cons

    There are no cons. Good parking, location. On the middle of restaurants, movie theatre down road. Able to take walks and everything close by

    American Fidelity Assurance Company2017-06-17
  7. Helpful (5)

    "Poorly managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for more than a year

    Pros

    A great place to work, if you aren't in the call center.

    Cons

    Understaffed, high turn over, and micromanagement. For a company that wants us to have work/life balance it is hard to make time when we are always forced to do mandatory overtime when things get busy.which is always. When a depsrtment can't pull any staff to work emails and force 5-7 hours of overtime a week there is no time for anything else.

    American Fidelity Assurance Company2017-01-12
  8. Helpful (1)

    "Great family culture, benefits, perks, mixed leadership quality/consistency, terribly political charged environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for more than 5 years

    Pros

    Compensation, Benefits, perks, pension, immeasurable family culture, surprisingly pro work/life balance, new work environment, top food service with subsidized food costs for healthy choices, on-site amenities, location, cross-divisional participation - Lean, Six Sigma, etc., emphasis on continuous improvement, personal improvement focus

    Cons

    High stress, low recognition, inconsistent management practices, old school management thinking, undervalued departments, politics are atrocious across the organization, security division is poison, prefers blocking roads versus protected escort, management prefers big ideas and vision over practicality and realistic productivity (for example - open, collaborative workspace/floor for a division spent mostly on... focus work daily)

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    Advice to Management

    Listen to colleagues, don't provide the answers for them and let them provide and implement solutions, value operational roles, invest in colleague training, get back to "promote within" values, compensate and title positions accurately, and lastly, just thank the colleagues for the good work they do everyday. As Dave Carpenter says, "we are too hard on ourselves" (and on subordinates) "we need to look at all the... great things we're doing"

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    American Fidelity Assurance Company2016-10-25
  9. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Internal Auditor in Oklahoma City, OK
    Recommends
    Positive Outlook

    I have been working at American Fidelity Assurance Company full-time for more than a year

    Pros

    Great work life balance. Wonderful health incentives. Pay for tuition to further education. Rarely any overtime.

    Cons

    Pay is slightly below market rate for all positions. Too much emphasis placed on bonus which is taxed at a much higher rate than regular salary income.

    Advice to Management

    Put less emphasis on the bonus and more emphasis on increasing the base pay of all non-commissioned employees.

    American Fidelity Assurance Company2016-10-25
  10. "Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Fidelity Assurance Company full-time for more than 8 years

    Pros

    The company really does care about its Colleagues and believes in keeping talent by promoting from within as much as possible. There is a good work/life balance and many benefits and perks

    Cons

    Because of the many perks and benefits, there has become a sense of entitlement in many Colleagues.

    American Fidelity Assurance Company2015-12-29
Found 14 reviews