American Funds Reviews | Glassdoor

American Funds Reviews

Updated September 8, 2017
113 reviews

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3.8
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Kevin Clifford
21 Ratings

113 Employee Reviews

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Pros
Cons
  • Becoming more like any other call center with the micro managing (in 10 reviews)

  • Constant changes, micro managing, no stability in bonus structure, middle managers don't give honest info to employees, need more money (in 4 reviews)

More Pros and Cons

  1. "Team manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in San Antonio, TX
    Current Employee - Team Manager in San Antonio, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at American Funds full-time (More than 10 years)

    Pros

    Great benefits, good training and onboarding for new associates.

    Cons

    Inexperienced Senior leadership that lack emotional intelligence, some manage by ambush.

    Advice to Management

    Going back to emotional intelligence and practicing it not just train it.


  2. "Too Many Politics"

    StarStarStarStarStar
    Former Employee - Senior Shareholder Account Representative
    Former Employee - Senior Shareholder Account Representative

    I worked at American Funds full-time (More than 5 years)

    Pros

    Flexible with schedules and good benefits

    Cons

    Incompetent mid-level management and could only get promoted through politics.

  3. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Funds full-time

    Pros

    Solid financials
    Stable work
    Corporate environment
    Benefits
    Fun with little thank you gifts

    Cons

    No advancement/development opportunities. Talk a lot about it, but truly no place to advance to.
    Entry to mid level pay not as strong, but offset with great retirement benefit, but you don't have access until you leave.

    Advice to Management

    Invest in your long time employees the same way you invest for the long term. There are really no additional benefits or incentives for long term employees at a certain point. Growth stops, development only comes in the form of more task and responsibilities that do not prepare you for a higher level position.


  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Client Service Representative in Irvine, CA
    Former Employee - Senior Client Service Representative in Irvine, CA
    Recommends
    Positive Outlook

    I worked at American Funds full-time (More than 5 years)

    Pros

    Very structured, easy to know what your job is and how to succeed. Great benefits and the campus is beautiful. Cafe on campus, dry-cleaning pick up.

    Cons

    Can be a little too "corporate", lots of rules and oversight. Easy to get sucked in to workplace drama because so many people work there and there are cliques.


  5. "Senior Client Service Rep- SHSV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Representative in Carmel, IN
    Current Employee - Senior Client Service Representative in Carmel, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Funds full-time (More than 3 years)

    Pros

    Great Benefits-Retirement Plan and yearly bonuses increase with tenure. Potential for bonuses and promotions if meeting expectations.

    Cons

    Constant changes in processes which allows for unclear guidelines, SHSV does not over opportunities for growth after a few years, Internships and rotations are kept virtually a secret, SHSV does not always support associates moving into other roles.

    Advice to Management

    Add some diversity to SHSV. The company prides it self on being a great place to work , but are losing employees do to the not so diverse culture. This can create a hostile work environment


  6. "Great company, rough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative in San Antonio, TX
    Current Employee - Client Services Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Funds full-time (More than a year)

    Pros

    Great company. Co-workers, Capital hires great people. On site cafe with quality food. Occasional on site events. Volunteer opportunities for community outreach. Beautiful campus. Good introduction to investment management. New diversity and inclusion initiatives. Approachable senior management. Great health/dental/vision benefits.

    Cons

    A lot of overtime during peak seasons, which some people would list as a pro. Micro management. Taking phone calls all day for certain queues. High turnover. Slim to no growth opportunities, mostly lateral moves. Low salary considering the amount of work. Low bonuses compared to other local companies.

    Advice to Management

    Try to actually make an effort to combat high turnover instead of constantly hiring new associates.


  7. "Internal Wholesaler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Funds full-time

    Pros

    Easy to drink the cool-aid. The product is as good as suggested and funds nearly sell themselves

    Cons

    Metrics used for performance shift regularly, corp culture getting away from their decades-long gold standard.

  8. Helpful (1)

    "Great firm advancement slow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Wholesaler in San Antonio, TX
    Current Employee - Internal Wholesaler in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Funds full-time (More than 3 years)

    Pros

    Benefits and compensation, work/life balance, culture, master retirement plan, flexibility, well-regarded in the industry, collaborative work environment, vacation, annual profit sharing bonus

    Cons

    Advancement can be an extremely slow process, opportunities few and far between, will go outside, technology tends to be behind the curve

    Advice to Management

    Less meetings


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in San Antonio, TX
    Former Employee - Senior Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook

    I worked at American Funds full-time (More than 8 years)

    Pros

    The pay is decent, good benefits, they care about their employees.

    Cons

    Becoming more like any other call center with the micro managing. Stifling.


  10. "Client Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative in Irvine, CA
    Current Employee - Client Services Representative in Irvine, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Funds full-time (More than a year)

    Pros

    Great company culture, beautiful campus, supportive co workers.

    Cons

    Rigid structure, stifling growth at times


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