American Furniture Warehouse Reviews | Glassdoor

American Furniture Warehouse Reviews

Updated May 8, 2017
85 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Jake Jabs
51 Ratings

85 Employee Reviews

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Pros
  • Good pay (4% commission), consistent customer base (in 10 reviews)

  • Good benefits, good pay and vacation (in 7 reviews)

Cons
  • Too many sales people on the floor (in 7 reviews)

  • Jake Jabs needs to stand up and take care of the problems that are higher up (in 5 reviews)

More Pros and Cons

  1. "Very good place to work, AFW takes car of its employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cpu in Gilbert, AZ
    Current Employee - Cpu in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Furniture Warehouse full-time (More than a year)

    Pros

    Motivated Co-Workers
    Clean work environment
    Good pay.
    No layoffs
    Work Hard, get rewarded with a better schedule and raise.
    Good managers.

    Cons

    Can't think of any cons. As long as you pick the right department that fits your personality you should have no issues.

    Advice to Management

    Make sure every employee is working in the right conditions and ask your employees questions about how their job is going regularly.


  2. "AFW Management are not qualified for their positions"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - OTR in Glendale, AZ
    Former Employee - OTR in Glendale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Furniture Warehouse full-time (Less than a year)

    Pros

    Good colleagues, personable staff, weekly pay, decent benefits.

    Cons

    * Management should be qualified for their positions
    * inconsistent deciplinary procedures
    * favoritism for promotions
    * not all Open positions are posted.
    * Racial discriminatory comments are made by management.
    * Retailitory actions are condoned and often initiated by management.
    * Company policies are not applicable to all employees.
    * Managers directives can be biased.
    * High school mentality and atmosphere.
    * Managers and HR condones staff members to ask sexual discriminatory questions while on the clock, although new employee orientation verbalizing that there is "Zero Tolerance".
    * There are no grievance guidelines for employees, if you go to HR, their response is so slow that manager's discretion supersedes federal, state and local laws.
    * No weekends off, unless you're a manager's favorite.
    * upper management condescend, belittle and start rumors about staff
    * Favoritism runs high, especially if you are the right color.

    Advice to Management

    Professional training on Equal Opportunity for all managers, leads, supervisors and employees. Follow standardized operating procedures for deciplinary, promotions, and office etiquette. Management should not participate/start rumors about employees. All departments should adhere to company policies eg.: cell phone usage, breaks and lunches should be taken away from work stations, adhere to assigned scheduled shifts, limitations on fraternization should be followed by all employees, nepotism rules should apply.


  3. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Glendale, AZ
    Current Employee - Sales Consultant in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Furniture Warehouse full-time (More than a year)

    Pros

    Great traffic! Very high volume but average ticket under $150, 4% commission with no spiffs or bonuses available. Low pressure, no quotas, weekly pay. Honest selling, no negotiating- all customers are treated fairly. Opportunity to advance to other aspects of the business.

    Cons

    They keep you busy with lots non-income producing activities including shopping other stores without compensation and working in the phone too, sales floor can be very crowded and sometimes over stacked.

    Advice to Management

    Hire more customer service and front office help


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Delivery driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver in Glendale, AZ
    Former Employee - Delivery Driver in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Furniture Warehouse full-time (More than 3 years)

    Pros

    Great company great starting pay and work environment for the most part

    Cons

    Poor management and some racist traits from upper management

    Advice to Management

    N/A

    American Furniture Warehouse Response

    Feb 28, 2017 – Social Media Specialist

    Thank you for taking the time to leave feedback. I am glad to hear that you enjoyed the pay and working at American Furniture Warehouse, however, I am disappointed to hear about some of your ... More


  6. "The good bad and ugly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at American Furniture Warehouse full-time

    Pros

    This business has a great starting pay.
    This business has a lot of growth potential.

    Cons

    There is a large problem with upper management. Promotions show favoritism and not work ethic. More of a if you don't like it there is the door company policy all the way up to district manager. No military discount for customers. schedules can vary greatly even from day to day depending on if your liked or not.

    Advice to Management

    Go to some management seminars and learn how to effectively manage a showroom and warehouse, instead of just coming in to collect your paycheck and receive your "power trip".

    American Furniture Warehouse Response

    Feb 28, 2017 – Social Media Specialist

    Thank you for taking the time to leave feedback. We are committed to creating a comfortable, transparent and collaborative environment for all our employees so I’m disappointed to hear about some of ... More


  7. "Keep Looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Lead in Englewood, CO
    Former Employee - Crew Lead in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Furniture Warehouse full-time (More than a year)

    Pros

    Decent pay and benefits (once you've been there a year), consistent schedule for Receiving dept.

    Cons

    Firstly, AFW really only cares about the furniture, it comes first before all other things. Vacation and sick time are available once you have been employed for a full year, not once you've been there past your probation time (90 days). Upper warehouse management will try and micro manage every department. No safety equipment is provided to employee's, work gloves, "weight" belts etc must be purchased by the employee. Even dust mask's are not allowed unless you've been "certified" by the company to use one. Pay is weekly though not nearly what it should be for a warehouse, even some manager's work 2 jobs just to get by. Advancement is unheard of and completely random. Overtime is not offered in receiving department, once you hit the 40 hours for the week you are sent home.

    Advice to Management

    Raise the pay and offer vacation/sick time after employee's reach the end of the 90 day probation period. It is unheard of to make new employee's wait a full year before they can take time off. Reign in your upper management, their job is not to intimidate employees but to run the warehouse. Update your time management system so that payroll does not start when an employee clocks in but at their designated start time, this will eliminate any overtime issues. Recognize employee's that should be recognized for doing a good job, this was never done in the 2 years I was employed, only negative's were ever brought up. Rethink your management team,especially upper warehouse management, their job is to motivate not intimidate. I would not recommend anyone to seek employment with AFW at this time.

    American Furniture Warehouse Response

    Feb 28, 2017 – Social Media Specialist

    We value and consider all feedback and we will continue to find ways to improve. I shared your comments with Human Resources, and we wanted to address a couple of your specific benefit concerns here ... More


  8. "Good"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Glendale, AZ
    Former Employee - Anonymous Employee in Glendale, AZ

    I worked at American Furniture Warehouse full-time (More than a year)

    Pros

    40 hours a week.

    Cons

    40 hours a week, no overtime is allowed.

    Advice to Management

    Thank you for the opportunity.

    American Furniture Warehouse Response

    Feb 28, 2017 – Social Media Specialist

    Thank you for taking the time to leave feedback and I'm glad to hear that you had a positive experience here at AFW. I wish you the best of luck in your new role and your future endeavours ... More


  9. "Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Furniture Warehouse (More than a year)

    Pros

    Pay pay pay pay pay

    Cons

    Everything else and the management

    Advice to Management

    Do something

    American Furniture Warehouse Response

    Feb 28, 2017 – Social Media Specialist

    Thank you for taking the time to leave feedback. I am really sorry to hear that you have had some negative experiences here at AFW. We are committed to creating a comfortable, transparent and ... More


  10. "AFW - Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Furniture Warehouse (Less than a year)

    Pros

    Extensive Local Advertising in Denver & Phoenix markets

    Cons

    Out-Dated Commission Structure of 4%

    Advice to Management

    Increase commission rate.


  11. Helpful (5)

    "Warehouse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Worker in Firestone, CO
    Current Employee - Warehouse Worker in Firestone, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay is okay. The benefits are good.

    Cons

    The management. They do not care or do anything productive. The only time you will see them doing anything other than lounging around at their desks using their phones and socializing is when Jake Jabs visits.

    Lots of downtime during which you just clean the same stuff over and over again.

    No weekends off. The scheduling is awful. they DO NOT accommodate your schedule so you can attend church on Sundays. It is either really busy and understaffed, or there is so much downtime that you're just expected to clean all day while the managers lounge around.

    Micromanaging, politics, and drama like you wouldn't believe.

    At one point during my employment the entire system went down during a very busy day. Nothing could be moved, or sold. The sales team (who works solely on a less than 5% commission) were unable to sell anything that entire day. They were not compensated, yet they were forced to stay for their shift or use their vacation time to go home.

    Advice to Management

    Lead by example! You expect all of us warehouse workers to stay busy, yet all any of you do is lounge around and sleep or watch videos on your phones. Listen to your employees.


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